foxsmart.eu Reviews 

Same issue as other reviewers - this company has taken my money in Dec 2023 and informed me in Jan 2024 there would be a delay till April. Now August 2024 and, like others, have had no delivery and am getting no response to emails, messages on FB or via link in website. Disgusted - why is this failure to supply not considered theft and prosecuted as such? Can we lodge a class action with an EU body?

Foxsmart took a considerable amount of my money in NOVEMBER 2023, it is now May 2024, six months later, and now they are not answering my email for an undelivered order!!! I got one email reply months ago asking if I was happy to wait until April as there was a delay from their manufacturer in China. I waited until over a week in May and now no reply. Give me my money back please Foxsmart. I have been doing all the chasing and now nothing?? It seems you are NEVER sending this order despite already having my money since November. Have you gone into hiding? Time to call my bank about you!

Ordered Jan 5. Have emailed to check status and no responses to my emails. I always misplace my glasses and was looking forward to receiving this. Quite disappointed.

Absolute waste of time.
Garbage communication and customer service.
Ordered in January and end of April now.
As said in previous reviews, this is a scam or complete incompetency.

DO NOT GIVE THIS COMPANY MONEY! We ordered from them back in October. The confirmation email says 8-12 business days but when I reached out to them after this time had passed they said "if you read the fine print of the email it says 8-12 weeks lead time... We are now in February and I reached out again, this time they're pushing it out to APRIL with the same 12 weeks excuse! I'm not great at math but that's OVER 12 weeks... at this point I asked for a refund... INSANE!!!!!!!!!!!

Complete and utter scam ordered from them last December and a whole year has gone by with them making up the excuse that they don’t have the material in stock to make the product and send it out but there’s somehow able to have a black Friday sale and sell merchandise at a $10 discount even though they haven’t sent out product from a year ago…. Avoid these people they will steal your money and rip you off because they’re just Swiss scumbags.

Complete waste of time - my daughter bought my wife a glasses tracker and it never worked. She contacted these thrived and the said it was a dud batch (ha ha) and that they would send a replacement as soon as they arrived. That was 11 months ago. Despite frequent communication to these scammers, no reply is ever heard. It says Switzerland, but it's more likely a Bulgarian scam. Shame the iron curtain ever came down - kept the thieves and bandits contained.

I ordered the glasses finder on June 19, 2022. After months of delays, I would keep getting email replies from customer support with various excuses and promises that it would arrive soon. It's been over a year, I still haven't received the product and the company has stopped responding to me altogether.

Placed my order 23 Jan. Chased delivery after 8 weeks. Advised delivery could be 12 weeks. Nearly forgot. My order still says processing. Asked for refund. Just received it.

Scam company taking your money and hoping you forget to ask for refund.

Ordered in january and never received anything. Due to the website delivery could take several weeks but now it's 3 mounths. Didn't answer request via eMail. Feels like a scam or very very poor work

Ordered in November 2021, it's February 2023 now and no sign of any products or refund. I was understanding and believed they had supply issues with covid and other global events but it seems far fetched now it's going on so long.
I've had no updates from the company since the PayPal dispute time window expired.
I'm convinced this is a scam at this stage.
Edit: Received a full refund from them this morning along with apologies for not dispatching the order in due time. Maybe there is some hope for them however I can't recommend them.

Ordered 10/31/21, received BROKEN 1/12/23. Contacted support and was told I need a part that isn’t even going into production for 8 weeks. So you sold me a device you knew didn’t work???
FRAUD FRAUD FRAUD FRAUD FRAUD

UPDATE: I waited patiently for months. I politely reached out by email, asking for shipment dates or for a tracking number, and all those request were ignored. It finally arrived broken and in my last email to attempt to get resolution from the company that sells the Findy I requested that they pay for return shipping because they sold me something that did not work and international shipping of this broken device would cost close to the amount of the object itself. I stated in that email that if they would not take responsibility for the return shipping and grant me my refund I would contact PayPal. They did not respond in any way. This morning I contacted Paypal, requested customer protection, and PayPal granted my refund. After PayPal granted my refund which probably sent an email to the company that sells Findy to request their $ back, the company sent me an email saying we are going to refund your money now. Will you please edit your review on trust pilot stating that we refunded your money? The answer to that question is- I will update with the fact that Paypal gave me my refund under customer protection policies, and then asked you to give them their money back and now you want it to look like you refunded my money. You did not. Be warned.

I finally got my findy after a year, 5 emails and much angst. Now I find that they won't charge. After being plugged in for 18 hours the little light is still red and should show blue to indicate they are charged. Has anyone else had this problem? I am so frustrated I really just want to use the product.

Not so much Find my Glasses as Find my Order.
Ordered on 26th October, small print did say 4- 6 weeks delivery. All my enquiries at end of November met with some excuse - European red tape, courier service hasn't picked up etc and many promises of dispatch. Emails were never answered but phone calls were politely answered. In the end I requested a refund and this I received a few hours later.
Best advice? Don't order. It's either a scam or a totally incompetent company.

I ordered this product (Findy) in late November of 2022 - the website indicated it would be delivered within "6-12 working days," which implies 13 December as the latest day to expect delivery. Having received nothing a full week after that, I emailed the company. Two days later I received a reply that the product would be sent "with immediate dispatch" and that I would receive a tracking number. I followed up to learn whether this tracking number would be for my original order, or whether after nearly a month the company was now just deciding to send me the product for which I paid them US Dollars 88.50 via PayPal No reply was received that day.

A day later, I did receive an email containing a tracking number to a website called 17track.net. I tried using this website - this service requires that one install several programs onto one's computer, and also requires that you change your browser to Yahoo - which I do not wish to do.

Most companies I have dealt with, whether located in Europe, Asia or the United States, when providing a tracking number, use a company like DHL, for example, which does not require one to install any new programs on one's computer, which most people would be hesitant to do.

So I decided to call the company in Switzerland. The man who answered informed me that the customer service person who had just emailed me was "...not working today."
When I asked a number of questions, this person became very flustered, accused me of making "outrageous accusations" and hung up the phone. I was trying to find out what happened to the product I ordered and when I might receive it. I tried calling again but no one answered.

If this is "customer service" I'm afraid most people would agree this company has a great deal to learn about how to deal with customers if they wish any repeat business.

Unfortunately, from what I've experienced thus far, I must reluctantly agree with those individuals who have rated their experience as 1 Star and I would advise people to avoid dealing with this foxsmart.eu.

The company refuses to provide a refund or the item.
Whilst they do reply within 24 hours of a query it's barely literate lipservice and excuses so I'm unsure why they're trying to cling onto that in a previous negative review.
If you cannot provide the item you are selling then state that when purchasing.
Explain you are buying an item you will get in *insert multiple months time
I have now opened a case with PayPal as they have told me they can't offer me a refund as the item is in some kind of inaccessible limbo where they can't get me the item, the tracking code or a refund.
Save your time and money, avoid this company like the plague.

I believe this company is a scam and their actual business isn't coming from selling a product, but instead from pocketing small amount from each refund, or the full amount as the order has been forgotten about.

I believe this "business" is operating in a predatory manner by marketing what could be a disability aid (adhd folks benefit from gadgets like these, for example) with no intention of actually delivering a product. They bank on you forgetting all about your order, they don't have stock available in the first place.

If you do request a refund then they'll only do a partial amount meaning you're out of pocket by a few quid or so. Not worth being stuck on hold to the bank for hours, certainly not enough for small claims court. I can imagine lots of customers not being bothered over £2.30- this is where they're making their money.

There is no glasses finder in the first place, you will not get your order or all your money back. Please please please avoid them and I hope this gross company goes under asap.

Like many others, I ordered in August 2021 and still am waiting for delivery 10 months later. I've reached out to them several times and each time am told the delay is due to unavailability of the chip component and that the delay will be slightly longer. From reading other reviews I fear I will never receive the product and that they will refuse to honor their promise to refund my money. Avoid this company.

DO NOT PURCHASE FROM THEM

I bought two Findy devices in May 2021. There was no information on the website about delivery delays, but in the confirmation email it did say there would be a 4-6 week delivery time.

I chased by email in July 2021 and had a very nice response explaining there would be a further delay of 4 weeks and asking if I’d like a refund. I decided to wait. Same again in Aug 2021, citing difficulties getting a key component and estimating October delivery. I agreed to wait again. Same when I chased in November 2021 - offered a refund, estimated a delivery date 4-6 weeks away.

I can see they have claimed in response to other negative reviews that they will always refund - but when I chased them for the last time in Jan 2022 and actually asked for a refund I was told this was impossible as the PayPal 6 month customer protection had lapsed and I’d have to “wait it out”. Notably the 6 month mark had also already passed in the November correspondence but they’d happily offered a refund then.

I suppose it’s also worth noting that they have never contacted me to offer new estimated dates other than in response to my chaser emails. They’re also still selling the item and taking orders with no indications it’s out of stock.

So here we are - 10 months after the original order, no further correspondence from them, no item, and no refund. I’m now having to pursue through my bank instead although it’s not clear if that will work.

Terrible customer service overall, poor contact around delays, and sitting on my money with seemingly no end in sight.

This company is not to be trusted. Watch out and do not buy drom them. I ordered on December 2021 and up to date March 2022, no delivery and no replies to my inquieries. I feel robbed. AVOID them!