Fourline Design Reviews 

363
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

This company is trying to get away from their responsibility to replace the wrong order sent. The item I received was wrong (ordered on 22nd August), they agreed to send the right one but after waiti... See more

Company replied

Rated 1 out of 5 stars

Ho fatto un ordine due mesi e mezzo fa ed a oggi non ho ancora ricevuto niente. Ho richiesto il rimborso come mio diritto e come scritto chiaramente nella loro policy ma prendono tempo e dicono di a... See more

Rated 1 out of 5 stars

I ordered one item for around 900 US dollar at 26th of June , first the conversation was good. At 28th of July I received a note that my item is ready for shipping. The check of the tracking code... See more

Company replied

Rated 5 out of 5 stars

Ordered two pieces for Christmas presents, and although there was a delay with the delivery, which I was contacted about, when they did arrive, they were worth waiting for. Excellent quality, well pac... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Children's Furniture Store
  4. Figurine Shop
  5. Furniture Manufacturer
  6. Furniture Store
  7. Lighting Store

Written by the company

We develop the extra-ordinary, the stunning and self-contained. The intently designed, unceasing and many-sided, our pieces of contemporary art are outlasting trends and strive to your new passions. Our products are based on the finer points of detail, and gently woven into every pore of the design. With great precision, every inch is tangled into an epochal piece that glides with your lifestyle. It's a grind that drives our emotions and work, and perfection is what we strive for while we invest some of ourselves in every design.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

363 reviews

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2.6

All reviews

(363)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Birthday Present

I ordered a statue on the 18th of November for a birthday present for my mom (a little later than I should of left it), I new to expect shipping and delays, I chased just before christmas as I had a spam email from a delivery firm making sure it wasn't this gift stating delivered, received a prompt reply to say my item had now been dispatched.
My mom received the gift just after boxing day and was over the moon with it.

I love this site and would order again but do so in advance, to allow for shipping and processing of the order.

3 January 2021
Unprompted review
Rated 5 out of 5 stars

love my items

I absolutely love my items. Order 3 pieces first love them so much other 4 more the quality on the figurines are just so perfect and realistic. Just in love 🙏🏻

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Avoid!

Ordered an item on 21st November for Christmas present. Website states 7-10 working days for delivery. One month later still no item. Tracking info doesn’t work and no responses from them via Facebook message or e-mail.

Also very misleading advertising. Gives the reader the impression that it’s a UK company and goods are made in Europe. The truth is it’s a Lithuanian company and the goods are made in China.

20 December 2020
Unprompted review
Fourline Design logo

Reply from Fourline Design

Hello Natalie,

Thank you for bringing up your concern. You placed your order last 22nd of November and your item was sent your item 15 days after you placed your order. We admit that we have delays on processing your orders as we faced a huge volume of orders for the said period. Your item arrived on the 30th of December.

Our website states that our average shipping time to Europe is from 16-20 days (and is only applicable for normal/regular shipping ) and the 7-10 working days you've mentioned is for express shipping.

We want to also make it clear that we are a small business based in the UK and we have several warehouses located in Europe, the US, and China. We are currently working hard to supply all warehouses to cut the current shipping time. Some goods are being delivered from China as one of our warehouses are located there.

We sincerely apologize for the delay with your item. We also want to thank you as this review will be used to improve our services even further. If you have any questions, please reach us at support@fourline.design.

Have a nice day!
Fourline Team

Rated 1 out of 5 stars

Item broken on delivery

Item broken on delivery, sent annoyingly from China, cheap looking product. I expect from reading the reviews I wont get a refund, annoying at Xmas time as it was a gift !

17 December 2020
Unprompted review
Fourline Design logo

Reply from Fourline Design

Hello Steve,

Thank you so much for leaving a feedback on our service. We'll explain briefly what took place during the event and finally the refund.

You placed your order 8771 last 23rd of November last year and we sent the item 4 days after we processed it on 27th of November last year as well. It was still on-time for a timely delivery since our average processing time is 2-4 days. It was delivered after 19 days and you provided photos on our support team saying that your item is damaged. We confirmed your message and we offered to send a replacement for free. As it was 17th of December, our support team told you that we cannot guarantee it'll arrive before Christmas as our average shipping time to Europe is 16-20 days. We both agreed to settle with a refund and it was issued by the team on the 23rd of December.

We strive to give the best service to all our customers and we changed some of our processes and put the necessary information that our items are shipped from our various warehouses located in Europe, USA, and China. Quality is the name of our business and damages can really happed due to several factors such as handling and shipping. We sincerely apologize for any inconveniences this may have brought you.

We think we have given you fair service and we use feedbacks from our customers to continually grow to their expectations. Hope this sums up the issue and if you have any questions, please let us know. You can also reach us at support@fourline.design.

Have a nice day!
Fourline Team

Rated 1 out of 5 stars

I ordered an item from "Fourline Design 21/11/2020

I ordered an item from "Fourline Design", which appears to be based in Scotland from the site. I buy a design item for £ 60.
I wait over 20 days and I get nothing. I ask about the situation of the shipment and I understand, to my surprise, that it starts from China. All this without my knowledge. I imagine at this point that when the object arrives, if it does arrive, it will certainly not be of "design" but a very economical plastic mold. Stay away from this site. I asked to cancel the order but would have to wait for the item to arrive. Claudio

11 December 2020
Unprompted review
Fourline Design logo

Reply from Fourline Design

Hello Claudio,

We want to thank you for providing your feedback and this is a good opportunity to learn from our shortcomings and improve our current processes. We have shipped your item 6 days after you placed your order and was delivered 31 days after. Your item took longer than expected as we have to deal with several factors such as airport congestion and logistics processes which took a toll on the overall shipping speed of your item.

We have warehouses located in Europe, USA, and China and we are constantly working hard to expedite our shipping speed. The info is now stated on our website for customer's easy reference. We also offered to refund you a partial amount as part of our apology for this matter. Kindly contact our support team, support@fourline.design if you accept our offer.

It may have been a rough road to start with but we grow with feedbacks like this. All info about where the items are shipped from are now published in the website. We also have updated our shipping times to be more transparent to all our customers. We want to thank you for bringing this matter to our attention and rest assured that we'll improve more and more each day with your help.

Best regards,
Fourline Team

Rated 5 out of 5 stars

Absolutely in love with my vase

Absolutely in love with my vase, top quality, company was quick to reply to my emails and although the delivery take a little while longer than stated it came in perfect condition

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Simply the best

I have bought many things of this company and all to a very high standard of both quality and service . Nothing is too much trouble and replies to every message left ...postage can take a little while but that cannot be helped especially now . Highly recommend them anyday ....look forward to looking on their site for new items ....thank you fourline and team .

14 November 2020
Unprompted review
Rated 5 out of 5 stars

I really like my Charlotte

I really like my Charlotte, I find it beautiful and it makes me happy to have it in front! I had to get it 2 times, though. The first one arrived broken but the team suggested sending a replacement as soon as I provided its photos.

13 November 2020
Unprompted review
Rated 1 out of 5 stars

This company is awful

This company is awful. I too did not know items come from China. After waiting over a month for a lamp, it came and was damaged. I reached out and was assure a new one would ship within 2-4 days and was also assured it wouldn't take the same amount of time. I have sent multiple emails and they just write back saying the same thing over and over again that it's waiting to ship. 35 days ago i was asked to give it another 2 weeks. I have repeatedly asked for a full refund as the item still hasn't shipped and today was asked to wait another 15 days. i have already filed a claim through american express and will never recommend this company. it has been an incredibly frustrating and dishonest process.

11 November 2020
Unprompted review
Fourline Design logo

Reply from Fourline Design

Good day,
Thanks for sharing your experience with our online store. Unfortunately, we couldn't find your order as you didn't leave any email address or order number. Let me explain. Glasgow is our legal address and we do ship some of our products right from our manufacture in Shanghai, China. We also have warehouses in Europe and US and ship top selling products from there in order to provide a faster shipping speed.
Looks like processing your replacement took longer than expected and the lamp is now on its way to you. We don't want to make our customers wait so long and. due to our policy, shipments which are in transit for more than 2 months can be refunded by the customer's request. As you already opened a bank dispute, we're unable to issue a refund (bank dispute freezes money for at least 2 months).

Rated 1 out of 5 stars

DON'T TRUST THIS COMPANY !!!awful…

they have replied to me...all lies.. i have not opened a bank dispute...i have sent almost 10 emails asking fo ray refund of £85.,my order number is 7932...I WANT MY REFUND...my item is over due 10 weeks delivery, were is it !!!! give me my refund and stop making excuses !!! DON'T TRUST THIS COMPANY !!!awful experience, frustrating company to deal with...DO NOT ORDER FROM THIS COMPANY...I ordered and item 9 weeks ago and STILL WAITING for the item to arrive..contacted customer service numerous times, they offered a tracking number which shows no movement..they keep telling me item is waiting to be put on the airline, this was 4 weeks ago.. I asked for a full refund...paid £85 for my item, they offered a £10. refund..absolute joke !! They confirm delivery within 12-15 days..this is NOW 9 weeks, it was for a special gift and the item is useless to me now..web page says company is in Glasgow..its actually CHINA!!..lies!! don't trust this company..i would not have bought the item form them knowing it was form china !!

10 November 2020
Unprompted review
Fourline Design logo

Reply from Fourline Design

Good day,
Thanks for sharing your experience with our online store. Unfortunately, we couldn't find your order as you didn't leave any email address or order number. Let me explain. Glasgow is our legal address and we do ship some of our products right from our manufacture in Shanghai, China. We also have warehouses in Europe and US and ship top selling products from there in order to provide a faster shipping speed.
Our average order processing time is 2-4 working days and the average shipping speed is 15-20 working days (excluding weekends). We don't want to make our customers wait so long and. due to our policy, shipments which are in transit for more than 2 months can be refunded by the customer's request. As you already opened a bank dispute, we're unable to issue a refund (bank dispute freezes money for at least 2 months).

Rated 5 out of 5 stars

Love the design!

I absolutely love the piece I've just received. The only change I might have wanted is for the colored portion to be a bit more vibrant but other than that it is perfect.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the Bulldog Candy Dish and…

I ordered the Bulldog Candy Dish and the Bubble Gum girl, both items were received as stated and yes they take a little longer than normal, however that is explained on their website and the delivery was within the time they stated. Both products are fab and exactly as I expected. More than happy with this Company and will certainly use them again.

5 November 2020
Unprompted review

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