As a broker I had an unusual case involving a self-employed applicant. The team at Foundation were incredibly helpful from my initial enquiry, working closely with me to understand how much they c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... See more
Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... See more
Company replied
Just a really straightforward scam! Targeting the low-income, i.e. desperate and perhaps less financially literate people. Maybe one of the most disgustingly predatory arrangements I've ever seen. Do... See more
Company replied
Company details
Written by the company
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Contact info
United Kingdom
- foundationlending.co.uk
4.1
Great
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic teamwork with BDM Keith
Fantastic teamwork with BDM Keith, underwriter Ellis and the telephony team including Tom.
4 October 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
The case was underwritten clearly and…
The case was underwritten clearly and quickly to reach a good outcome.
29 September 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Superb support with flexible…
Superb support with flexible underwriting - a brilliant specialist lender !
14 September 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
The lender that always try's to find a way to say yes
Always friendly, always helpful, and always seem to want to help rather than try and find a reason to say no. Good company with great staff and would recommend.
30 August 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great Service
The underwriter Tom and our BDM Shirli were fantastic escalating the application to ensure an offer was provided to ensure the purchase didn't fall through and they also took a common sense approach to underwriting with regards to the source of deposit
15 August 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
The most understanding specialist…
The most understanding specialist Lender ever and I`m saying it as a mortgage adviser myself having dealt with many lenders before. FHL treat every case individually and take time to understand your situation and needs. Definitely, by far the best specialist Lender out there IMO.
Special thank you to Rachel who handled my personal case.
9 August 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
good points
understanding the situation, flexibility of underwriting common sense approach
31 July 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation showed flexibility and…
Foundation showed flexibility and supported what was a hybrid property/HMO where others would not. Great communication on this one and a very happy client, thank you!
8 August 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great Service and experience
Refreshing to able to deal directly with the underwriter. Absolutely brilliant from start to finish on what was a quite complex case.
30 July 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Quick and professional service
This is my first time submitting business with them, I must say they are very professional, easily approachable, and quite efficient. I received the offer in 2 weeks. they have only asked for relevant documents to the case. Thanks and definitely looking to do more business with them.
2 August 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent service from the Foundation…
Excellent service from the Foundation team especially our BDM Keith Jones who always goes above and beyond to help.
26 July 2023
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Dream team. We shoot. We Score!
Patrick Ogrigri picks it up, helps you to shape and shine the case, hands it off to the fantastic Rob Dickinson in underwriting.
Dream team. We shoot. We Score!
24 July 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation
Foundation, provide a quick and efficient process from application to offer. Receiving the offer within 10 days. Amazing service from enquiry through to the underwriting team,
25 July 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great criteria and underwriting!
21 June 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
We love the direct communication with…
We love the direct communication with the underwriter, how refreshing.
Thank you Foundation Home Loans for realizing its not rocket science!
Why cant other lenders do the same.
13 June 2023
Reply from Foundation
Thank you for taking the time to feedback to us via TrustPilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.