I had a great experience with ForwardMe. The team was very responsive and quickly contacted FedEx when there was an issue with my phone number. They followed up with clear emails, provided all the det... See more
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I forwarded a US purchase to Portugal and everything went smoothly without any issues. It arrived within about a week with standard shipping. Great solution to get stuff that doesn't otherwise ship to... See more
I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
Company replied
Company details
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Package locker
- Shipping and Mailing Service
- Shipping Company
Written by the company
Forwardme.com is a package forwarding service that provides international shipping solutions to over 220 countries worldwide. It allows customers to shop in the USA and have packages forwarded to them at affordable rates. The website also offers a personal shopper service to assist customers with purchases from US stores that require a US billing address. Forwardme.com has been reviewed as a safe and reliable website, and it has a help center to assist customers with getting started and managing their packages.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.4
Excellent
264 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience with them
Had a great experience with them. I was trying to replace my partners lost hat. Unfortunately the vendor who I wanted to use the personal shopper for didn't end up sending the item and the order was cancelled and I received a full refund no stress at all. The communication throughout was great with super fast responses and updates. If I ever need to use a service like this again will definitely use Forwardme. Cheers guys!
20 September 2024
Unprompted review
Reply from Forwardme.com
Hi Sara,
Thank you so much for sharing your positive experience with us! We're sorry that the vendor wasn't able to fulfill your order, but we're glad that the process was smooth for you and that you received your refund without any hassle. It's great to hear that you were happy with our communication and the quick updates throughout the process.
If you ever need our services again, we'll be here and ready to assist you. Cheers to you as well, and we look forward to helping you in the future!
Warm regards,
Ayberk
Best alternative to Shipito
I tried Forwardme.com as an alternative to Shipito for the first time. I needed to urgently ship a US-spec MacBook Pro very quickly to Central Europe. I bought it on eBay from Florida, and it was received literally the day after at their warehouse in Delaware. After paying for premium handling and other add-on services for the package and reaching out to customer service once to see if my order was going to be on time, it indeed arrived in Central Europe within the expected timeframe they were quoting on my status page. That was a great first experience with a very expensive item. I would definitely recommend them. They are now my new US-based shipping address.
15 August 2024
Unprompted review
Reply from Forwardme.com
Hi Ross,
Thank you so much for sharing your experience! We're thrilled to hear that Forwardme was able to meet your urgent shipping needs and that your MacBook Pro made it safely and on time to Central Europe. It's great to know that our premium handling and customer service helped ensure a smooth process for such an important shipment.
We’re honored to be your new US-based shipping address, and we truly appreciate your recommendation. If you ever need our services again, we’ll be here to assist with the same level of care and efficiency.
So far I've only used the personal…
So far I've only used the personal shopper side of things, and Ayberk has been incredibly helpful and got things sorted for me quickly. I have messaged a few times and always had polite and honest replies back. It's an easy service to use and the website is simple to purchase through. I will no doubt use again soon!
28 August 2024
Unprompted review
Reply from Forwardme.com
Hi L Cooper,
Thank you for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our Personal Shopper service. Ayberk is indeed a valuable part of our team, and it's great to know he was able to assist you quickly and efficiently. We’re also glad you find the service easy to use and the website user-friendly.
We look forward to helping you again soon! If you ever need anything, don't hesitate to reach out.
Warm regards,
Ayberk
Excellent service!
I used Forwardme because I read on Quora that this service was cheaper that Shipito and had a great customer support, so I gave it a chance and it worked very well! I live in Mexico and I wanted a Tommy Hilfiger polo that can only be bought on the US. I got the package really fast to my address, it only took 2 business days to arrive (from Forwardme warehouse to my house), the general experience was smooth. I'm going to buy more stuff around the globe using Forwardme service.
15 August 2024
Unprompted review
Reply from Forwardme.com
Dear valued customer,
Thank you so much for taking the time to share your experience with Forwardme! We're thrilled to hear that your journey with us was smooth and efficient.
Discovering Forwardme through the comment on Quora and giving us a chance to ship your products to Mexico is even more valuable to us. Having our valued members promote Forwardme in prestigious platforms incredibly motivates our employees.
Thank you again for choosing Forwardme and for your kind words. We're here to make global shopping easy and accessible for you.
My second experience is very positive
My second experience is very positive, everything worked perfectly. Thanks!
31 July 2024
Unprompted review
Reply from Forwardme.com
Hi Meelis,
We're thrilled to hear that your second experience with Forwardme was very positive and that everything worked perfectly this time! Thank you for giving us another chance and sharing your feedback. We're always here to assist and ensure your experience is smooth and satisfying.
If you need any further help or have any questions in the future, please don't hesitate to reach out. We're here to help!
Not flawless but saved by top tier support
Hi, I discovered this platform via a google search. I haven't heard about parcel forwarding services before. My shopping experience wasn't perfect, the website has some bugs that are a bit annoying but the support is top notch, verry friendly and they're very quick to reply. As for the parcel itself, it was packed very well and my item did not suffer from the transport from the US to the EU.
I would recommend using this service.
30 July 2024
Unprompted review
Reply from Forwardme.com
Hi Leochan,
Thank you for your feedback and for choosing Forwardme! We're glad you discovered our platform and that our support team could assist you quickly and kindly. We're sorry to hear that your shopping experience wasn't perfect due to some website bugs. If you could share any specific issues you encountered, it would help us improve our service.
We're happy to know that your parcel was well-packed and arrived safely. Your recommendation means a lot to us, and we're committed to making your next experience even better.
Warm regards,
Those guys stole all my mail and never…
Those guys stole all my mail and never reply me anything
29 July 2024
Unprompted review
Reply from Forwardme.com
We are deeply saddened to hear this. If this incident you experienced is true, it's truly very upsetting.
Additionally, given the reviews from our other members, an accusation of theft is a serious claim. If you genuinely have such an issue, please contact us via email, chat, or phone.
Unfortunately, we were unable to verify your account, which is why we couldn't reach out to you. Please get in touch with us; you can be assured that we will do our utmost to resolve your problem.
Great product and service
Great product and service. Easy to set-up and the item I ordered from the supplier was delivered to Forwardme and I was kept informed throughout the process. My product arrived on time all the way down here in Australia. Couldn't be happier being a first time user.
4 June 2024
Unprompted review
Reply from Forwardme.com
Hi AJ,
Thank you for your wonderful feedback! We're delighted to hear that your first experience with Forwardme was so positive. It's great to know that the setup was easy and that you felt informed throughout the entire process. We're thrilled that your product arrived on time all the way to Australia. Your happiness is our priority, and we're excited to have been a part of your journey. We look forward to assisting you again in the future!
Warm regards,
This is my default shipping company
absolutely amazing service and very good packaging, used DHL express for fast method of shipping from US to KUWAIT, too many details for extra fees of packaging, its depend on customer if need it or no, but for me always like the insurance for more safety, the web site is very clear and straight forward, friendly and easy to use. recommended 100%.
11 July 2024
Unprompted review
Reply from Forwardme.com
Hi Yousef,
We're thrilled to hear that you're impressed with our service and packaging. It's great to know that DHL Express has provided you with the fast shipping you needed from the US to Kuwait.
We aim to offer clear details on extra fees and packaging options, so we're glad you found that information useful. Your 100% recommendation means a lot to us, and we're delighted that you find our website straightforward and easy to use. If you ever need anything, we're here to help!
We got off to a rocky start, but...
We got off to a rocky start, but things improved tremendously the second time around. I received prompt replies to my questions, my issue was resolved, and follow up information was provided ASAP. Great customer service!
7 June 2024
Unprompted review
Reply from Forwardme.com
Hi Isha,
Thank you for sharing your experience with us! We appreciate your patience and understanding during the initial hiccup. We're glad to hear that things improved and that you received prompt and helpful responses from our team. It's great to know that your issue was resolved quickly and that our follow-up was thorough. Providing excellent customer service is our goal, and we're happy we could turn things around for you. We look forward to serving you even better in the future!
Warm regards,
Their Personal Shopper service is so…
Their Personal Shopper service is so slow. It takes them 2 whole days to review your request, so of course the item you want to buy is usually sold out by then, if it's from a website like Mercari. Would not recommend or use again, unless they can really speed up their service with these types of buy requests.
22 May 2024
Unprompted review
Reply from Forwardme.com
Hi Rhiannon,
Thank you for sharing your feedback with us. We're sorry to hear that your experience with our Personal Shopper service wasn't up to your expectations, especially when trying to purchase time-sensitive items from websites like Mercari.
Since your feedback, we've made significant improvements to our service. We've streamlined our processes to ensure quicker responses and faster purchasing times, particularly for high-demand items. We understand how important it is to act swiftly, and we're committed to delivering a better experience.
We'd love the opportunity to make it right and show you how our service has improved. If you're willing to give us another chance, we're confident you'll notice the changes. Your satisfaction is very important to us, and we're here to provide the excellent service you deserve.
Thank you for your past support, and we hope to serve you better in the future.
Good service!
Good service!
My order arrived as estimated.
The process was easy and straightforward.
Would use again when considering buying from the US.
20 May 2024
Unprompted review
Reply from Forwardme.com
Hi Marcel,
Thank you for your positive feedback! We're delighted to hear that you found our service good and that your order arrived as estimated. It's great to know that the process was easy and straightforward for you. We're here to make buying from the US a smooth experience, and we look forward to assisting you again in the future!
Warm regards,
Perfect for shipping USA only products to UK
For finding a USA only product and having it delivered to the UK, ForwardMe worked exactly as hoped and described. Shipping costs were a little high but fast and efficient. Will be recommending and using again.
18 March 2024
Unprompted review
Reply from Forwardme.com
Hi Ben,
Thank you so much for your glowing review! We're thrilled to hear that Forwardme met your expectations and made it easy for you to get USA-only products delivered to the UK. While we aim to provide competitive shipping costs, we're glad to hear that our service was fast and efficient for you. We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
Forwardme Operation Team
This company is great
This company is great! Their customer service is awesome & I received my order in a timely manner with no nicks or dents!
29 February 2024
Unprompted review
Reply from Forwardme.com
Hi Colleen,
Thank you so much for your kind words! Providing excellent customer service and ensuring timely delivery are priorities for us, so we're thrilled to hear that you had a great experience with Forwardme. Your satisfaction means the world to us, and we're delighted that your order arrived safe and sound. If you ever need anything in the future, please don't hesitate to reach out. We're here for you!
Warm regards,
Forwardme Operation Team
BOUGHT AND SHIPPED FROM THE US TO TANZANIA…
BOUGHT AND SHIPPED FROM THE US TO TANZANIA USING A PERSONAL HELP FROM FOWARD ME WITH QUICK RESPONSE FOR CUSTOMER QUERYS,QUESTION AND DEMAND,
QUICK& EFFICIENT SERVICE
I WILL DEFINITELY USE THE SERVICE ONCE AGAIN
25 January 2024
Unprompted review
Reply from Forwardme.com
Dear Agrey,
Thank you for choosing Forwardme for your shipping needs from the US to Tanzania! We are incredibly grateful for your feedback and pleased to hear about your positive experience with our service. Providing quick and efficient assistance to our customers is a top priority for us, and it's wonderful to know that our team's personal help and responsiveness met your expectations.
We're thrilled that you found our service quick, efficient, and satisfactory enough to consider using us again in the future. We look forward to the opportunity to serve you once more and aim to continue exceeding your expectations with every shipment.
If you have any further questions, needs, or feedback, please don't hesitate to reach out. Your satisfaction is our goal, and we're here to assist you at every step of the way.
Warmest regards,
Fantastic Service!
I was very skeptical at first using this service like anyone would be as I randomly discovered the website on Google while trying to figure out how to get a product from the US into the UK. Before I used the service I got in contact with there customer support to ask a few questions about the website as the product I was buying was of high value so I wanted to inquire a few things before using them and they were absolutely brilliant with there responses, Very fast responses and they were able to put my mind to rest with all my concerns.
I decided to use there personal shopper feature and I've got to say I was shocked with how great it was! Within about an hour of me placing the order I was informed by there team that the personal shopper has placed the order for me and it was already on the way to there warehouse!
After about a week of waiting the warehouse received my parcel and very quickly got some pictures sent over to me and said it was ready to be shipped. There was a variety of different shipping options and extras such as extra bubble wrap, insurance and even additional photos of your product all for a small fee if you require that. Even though I went with the cheapest shipping option my parcel came about a week or 2 after leaving the warehouse.
Once I received my parcel I was very nervous to unbox it and makes sure everything was okay and the parcel was packed in great condition with big fragile sticker on the outside of the box and the product was nicely wrapped up in a lot of bubble wrap to keep it secure.
The product itself was in great condition and overall the company smashed my expectations when it came to packing and customer support, I will definitely be using them again and I also cannot fathom how great the personal shipper option is! I'm not one for leaving reviews but considering how great the service was I felt like it was only right to leave one 🙏
26 January 2024
Unprompted review
Reply from Forwardme.com
Dear Elliott,
We're incredibly grateful for your comprehensive review and delighted to hear about your fantastic experience with our service, especially as a first-time user. It's always our goal to provide reassurance and support to our customers, especially when they are placing their trust in us with high-value items. We're thrilled that our customer support team was able to address all your concerns promptly and effectively, putting your mind at ease.
Your positive feedback on our personal shopper feature and the efficiency of our team is highly appreciated. We understand the importance of timely updates and secure packaging, especially for valuable products, and we're glad that our efforts in these areas exceeded your expectations. Our variety of shipping options and additional services are designed to cater to the diverse needs of our customers, and we're happy you found them beneficial.
Hearing that your parcel arrived in great condition and that you were satisfied with the packing reassures us that we're on the right track. Your endorsement of our service and the personal shopper option means a lot to us, and we're excited to have you as a returning customer.
Thank you for taking the time to share your experience and for choosing us for your shipping needs. We look forward to serving you again and continuing to exceed your expectations.
If there's anything more we can do for you, please don't hesitate to get in touch. Your satisfaction is our top priority.
Warmest regards,
This is one of the best shipping…
This is one of the best shipping companies I have ever worked with, not only were they patient, caring and kind enough to hold my items when I had a crisis but they packed everything with extra care, and did so promptly and smoothly. Highly recommended!!!!. The head manager especially is very helpful, caring, flexible, and friendly and definitely someone you want to reach out to. This also applies to the team and people you communicate with there as well via chat/email. Highly recommended to use this service especially if you are overseas, the rates and services are great for that and in general for everyone and the fees are balanced and flexible depending on what you need. By far a place to go compared to a lot of sites with hidden fees, bad packaging management, ghosting/poor communication, overpriced memberships or very short storage limits.
11 February 2024
Unprompted review
Reply from Forwardme.com
Dear Nabil,
We are truly humbled and grateful for your kind words and the time you took to share your experience with us. It's heartwarming to hear that you consider us one of the best shipping companies you've ever worked with. Our team, especially our head manager, strives to provide a service that is not only efficient but also compassionate and flexible to accommodate the unique needs of our customers.
We understand that life can present unexpected challenges, and we're glad we were able to support you during your crisis by holding your items and ensuring they were packed with extra care. Your satisfaction and peace of mind are our top priorities, and it's rewarding to know we have met and exceeded your expectations.
Thank you for recognizing the effort we put into maintaining transparent fees, providing flexible service options, and ensuring smooth and prompt handling of every shipment. We're thrilled to hear that you find our rates, services, and customer support highly recommendable, especially for overseas customers.
Your recommendation means the world to us, and we are motivated to continue delivering the high standard of service you experienced. We look forward to serving you again in the future and remaining your trusted shipping partner.
If there's anything more we can do to assist or enhance your experience further, please don't hesitate to reach out. Thank you once again for your support and for choosing us.
Warmest regards,
Most important part: they do what they say!
Most important part is that they do what they say! Got my purchase 4 days early and everything went well. The customer service is helpful and follows up to see if everything went well. Happy customer.
1 February 2024
Unprompted review
Reply from Forwardme.com
Hello,
Thank you for sharing your experience and for highlighting what we consider to be the cornerstone of our service - doing what we say. We're thrilled to hear that your purchase arrived 4 days early and that everything went smoothly. Our team aims to not only meet but exceed your expectations, and it sounds like we were able to do just that!
We're also glad to know that you found our customer service helpful and attentive. Following up with our customers is an important part of our process, as it ensures that you're completely satisfied with your experience from start to finish.
Your satisfaction as a happy customer is our top priority, and we're grateful for the opportunity to have served you. If there's anything more we can do for you in the future, or if you have any further feedback, please don't hesitate to reach out.
Thank you again for choosing us and for taking the time to leave a review. We look forward to serving you again!
Best regards,
Grateful for the amazing customer service
Amazing customer service. They never talked down to me and were very helpful in finding alternative couriers just so I could get my package to my cousin's place in the US.
Something out of their control had happened and my package couldn't be delivered to my country. The patience and care they showed me, and their friendly tone, eased my worries and my distress.
Thank you very much!
8 February 2024
Unprompted review
Reply from Forwardme.com
Dear Danah,
Thank you so much for your kind words and for taking the time to share your experience with us. We are deeply touched to hear that our customer service team made a positive impact during your time of need. It's our highest priority to treat every customer with respect, understanding, and kindness, and we're glad to know that our efforts to find alternative couriers for your package were helpful.
We understand how stressful it can be when things don't go as planned, especially with international shipping. Our team is committed to providing support and solutions, even when facing challenges beyond our control. Hearing that our patience, care, and friendly tone eased your worries truly means the world to us.
Your gratitude is immensely appreciated, and we're thankful for the opportunity to serve you. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here for you and look forward to helping you in any way we can.
Thank you once again for your trust in us. We wish you and your cousin all the best!
Warmest regards,
Service is decent overall
Service is decent overall, but the cost of shipping is so inflated that it no longer makes sense to use this service. I tracked and compared my last order to one in the year before, with similar weight (6 lbs) from US to Canada and shipping had increased from mid-40$ to 80+$. That was the least expensive option. Not to mention, it's 4 articles of clothing, that I don't think even weight 6 lbs. That came to $111 Canadian to ship 4 small clothing items. That's ridiculously inflated.
13 January 2024
Unprompted review
Reply from Forwardme.com
Dear Lisa,
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to hear that your recent experience did not fully meet your expectations, particularly regarding the shipping costs.
We strive to provide our customers with the most efficient and cost-effective shipping options available. However, we understand that international shipping rates can be subject to significant fluctuations due to factors beyond our control, such as changes in fuel prices, shipping carrier rates, and international trade policies. We're continuously working with our partners to negotiate better rates and explore ways to keep costs as low as possible for our customers.
We're committed to making our service more affordable and transparent for our customers, and your feedback is crucial in this process. We hope to regain your trust and would appreciate the chance to discuss how we can make your next experience with us a better one.
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