Forward Furniture Reviews 

68
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I liked the idea that the store had a family feel to it. Wanted to especially give Luka a huge positive shoutout for being very personable and willing to answer all questions that we had. Our transact... See more

Rated 1 out of 5 stars

Purchased a sauna online, according to website unit would ship upon order confirmation and be delivered in two weeks. Emails sent by the business saying everything was on schedule. When I never receiv... See more

Rated 5 out of 5 stars

A really decent Kelowna, family company. Tries very hard to please with very reasonable prices and good quality. Had a wide range, including beds and mattresses..even Saunas. Drop by on Enterprise... See more

Rated 5 out of 5 stars

Our sauna arrived yesterday and we were most impressed with the quality of the product and the construction. It was extremely easy to assemble as promised. We were also impressed with the client s... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Written by the company

We started Forward Furniture with one simple goal: to provide customers with high-quality, affordable furniture that is both stylish and functional. And we're proud to say that we've been doing just that ever since! We believe people should never have to settle when it comes to their homes. Shop Forward Furniture for a wide selection of modern furniture designs. Whether you're trying to find bedroom furniture, living room furniture, or dining room furniture, here at Forward Furniture, we have it all! At Forward Furniture, we're committed to sustainability and source our materials from responsible, eco-friendly sources. This means you can furnish your new home with peace of mind, knowing that your furniture is not only beautiful but also eco-friendly. Our wide range of furniture includes everything from comfortable sofas and sturdy dining tables to functional bed frames and chic accent pieces. Whether you're looking to furnish your entire home or just add a few finishing touches, Forward Furniture has something for everyone. We work hard to provide high-quality, timeless pieces that will amplify your home’s style. But the best part about shopping with us is our exceptional customer service. Our friendly, knowledgeable staff are always on hand to help you find the perfect piece of furniture and answer any questions you may have.


Contact info

3.9

Great

TrustScore 4 out of 5

68 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(68)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great experience at forward…

Had a great experience at forward furniture. Tyson helped me pick out the best massage chair for my needs, and was super honest and helpful. Highly recommend if you want good service and good quality!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Bought a Sectional from Forward Furniture and am very happy with the quality and the services offered.
Would definitely recommend to everyone I know!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Bliss Massage Chair

Bought a massage chair from here, took roughly a week to get in so not too long. Super happy with it once it arrived me and my roommate use all the time!

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Would High Recommend Tyson and Team.

We had furnished one of our condos through Tyson at Forward Furniture. I would highly recommend Tyson as he is a true professional and is great at communicating. All the products were very good quality and overall it was a great experience. Would recommend to anyone and will definitely be using Tyson again.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Not a good company at all

Not a good company at all. Untrustworthy and bad products

25 May 2024
Unprompted review
Forward Furniture logo

Reply from Forward Furniture

We have no record of any order or service interaction connected to this account, and the reviewer's name matches a competing massage chair retailer. We have asked Trustpilot to investigate. If this was left by a genuine customer, please contact us at support@forwardfurniture.ca and we will make it right.

Rated 5 out of 5 stars

Got the Dyno Sleeper Sectional from…

Got the Dyno Sleeper Sectional from them at there kelowna store. Absolutely love it, perfect for my place!

18 May 2024
Unprompted review
Forward Furniture logo

Reply from Forward Furniture

Hey, thanks so much for the review. The Dyno is amazing and one of our best sellers glad you were able to find something that works for you!

Rated 5 out of 5 stars

I bought a massage chair, love it

I bought a massage chair from them a week ago, arrived on time in box. Absolutely love the chair it’s amazing!!

2 May 2024
Unprompted review
Forward Furniture logo

Reply from Forward Furniture

So glad to hear you like the chair Tyson, enjoy!

Rated 1 out of 5 stars

Shipment wasn't on time

Shipment wasn't on time and talking to them is very inconsistent with what each person is informed.

Was told shipment is time but also that they are sorry for the late shipment, and some emails left unanswered.

17 June 2023
Unprompted review
Forward Furniture logo

Reply from Forward Furniture

You selected the Standard Shipping which takes 9-14 business days and it arrived in 15 due too some delays with shipping. Each call we gave you all the information we could that was realayed from the shipping company and apologized for the delays.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience from start to finish. The customer service I received from Tyson was excellent! I was able to build the Murphy Cube Bed by myself, directions and YouTube video were easy to follow.

13 March 2023
Unprompted review

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