Fortuneflavours Reviews 

978
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range and high quality of products, often noting their effectiveness, pleasant taste, and smell. Many highlight the excellent service, including rapid and discreet delivery, and appreciate the good value, making the ordering process quick and easy. However, some customers noted issues with orders not being fully received or a lack of communication regarding their status. A few mentioned products not matching descriptions or pictures, or failing to meet quality expectations. Some reviewers also experienced longer delivery times than anticipated.

What people talk about most

Product

People report positive experiences with product, often praising the quality, taste, and smell of various... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, great, and amazing.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Range of Products. For anyone looking for some quality CBD products, then i definitely recommend this company - I'm experienced enough to know good CBD products when i see them. A gre... See more

Rated 5 out of 5 stars

Fantastic Service Overall. (Sorry I'm a bit late leaving this review). It's a 5 star review from me for FortuneFlavours. Great range of cbd products , prices are fair. I definitely recommen... See more

Rated 5 out of 5 stars

*Edit* After a brief explanation of why I had been waiting for so long for a reply, Antonio went above and beyond to rectify the issue and even offered me 50% off my next order and as well as se... See more

Rated 5 out of 5 stars

I have ordered twice from this company and both times they have arrived 2-3 days later by trackable Royal Mail which I found outstanding. The products I ordered were exactly as described and good v... See more


Company details

  1. Health Food Store

Written by the company

Specialising in the highest quality CBD products in the UK, we offer the fastest tracked delivery of any company on the market and the best customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(978)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

**** UPDATED REVIEW ****

#### UPDATE ###

Fortune Flavours have since been in touch, I now have received all products, plus some extra, for inconvenience, so very happy.

I do love the product and hopefully they have now resolved there shipping and communication issues.

Thank you 🙏

**** AVOID AVOID AVOID ****

They only part delivered a large order then ignored any communication to get resolved, no phone number on website so no way of contacting anyone..

VERY VERY DISSAPOINTING

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Just received my first order, delivery was prompt, what I ordered and a really nice smoke 😀
Sitting quite chilled, and God said not one F##k will be given today 😂
Will order again.
Thank you 😀

28 November 2025
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Stuart,

Hope you're well!

Your order was placed yesterday evening, after hours, which is why you didn't get a response. We have emailed you today confirming that your order will be sent out today and will be with you shortly. If you have any further issues, please do not hesitate to email us at contact@fortuneflavours.shop

All the best,

Antonio

Rated 5 out of 5 stars

Top people first class experience

nice guys top customer service get back to you asap don’t let the reviews about customer service get in your head if there’s a delay, top top guy Antonio great product unbelievable price compared to most places in the uk

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Seized by the police

Absolutely horrible experience. The police came to my door today to inform me the parcel from fortune flavours was seized and it was illegal. Also they said this company is under investigation. I had to accept a community resolution.
I have never been in trouble ever in my life with the police and am being treated as a criminal. Buyer beware.

24 November 2025
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Anthony,

I hope you're well!

All of our products contain under 0.2% THC, which is the legal limit. CBD is legal if it contains less than 1mg of THC, THCV and CBN in the final preparation as per part C of regulation 2 of the Misuse of Drugs Regulations 2010.

However, since your products have been wrongfully seized, we have refunded your order fully.

Please do email us if you have any further questions.

All the best,

Fortune Flavours

Rated 1 out of 5 stars

Purchased 3 items only received 2

Purchased 3 items only received 2, they said order was fulfilled and charged me for 3 items, had to email numerous times with no answer m, eventually refunded me for missing item with no contact or explanation, non existent customer service 0/10👎🏻

14 November 2025
Fortuneflavours logo

Reply from Fortuneflavours

Hi Richard,

I hope you're well!

I think that you may have used the wrong email address as we have not received any email fro yourself. You were emailed from contact@fortuneflavours.shop explaining that the gummies that you ordered were out of stock and you were refunded for this, but we did not get a response. Please do reply to our emails when you get a chance.

Many thanks in advance,

Antonio

Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, they gave me the wrong weed and when I emailed them I got no response, STAY AWAY FROM THIS COMPANY!!!

12 November 2025
Fortuneflavours logo

Reply from Fortuneflavours

Hi Oliver,

Hope you're well!

We emailed you to resolve this situation but you never responded to us. Please check your inbox and reply to our emails from contact@fortuneflavours.shop.

Many thanks and happy new year!

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