Fortuneflavours Reviews 972

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection and high quality of products, often describing them as top-level and exactly as advertised. Many highlight the excellent service and quick delivery, noting that orders arrive promptly and are well-packaged. The products are often found to be good value, potent, and effective for various needs, including pain relief and relaxation. However, some customers also noted issues with their orders, including missing items, incorrect products, or receiving lower quality CBD than expected. There were also occasional complaints about slow dispatch, lack of communication regarding order status, and delays in delivery, despite advertised next-day options.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, range, and value of the... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the rapid and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order processing; some reviewers praise the simple... See more

Service

Reviewers highlight positive aspects of service, consistently praising its great quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Range of Products. For anyone looking for some quality CBD products, then i definitely recommend this company - I'm experienced enough to know good CBD products when i see them. A gre... See more

Rated 5 out of 5 stars

Fantastic Service Overall. (Sorry I'm a bit late leaving this review). It's a 5 star review from me for FortuneFlavours. Great range of cbd products , prices are fair. I definitely recommen... See more

Rated 4 out of 5 stars

#### UPDATE ### Fortune Flavours have since been in touch, I now have received all products, plus some extra, for inconvenience, so very happy. I do love the product and hopefully they... See more

Rated 5 out of 5 stars

*Edit* After a brief explanation of why I had been waiting for so long for a reply, Antonio went above and beyond to rectify the issue and even offered me 50% off my next order and as well as se... See more


Company details

  1. Health Food Store

Written by the company

Specialising in the highest quality CBD products in the UK, we offer the fastest tracked delivery of any company on the market and the best customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

Great service good products

25 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Mark 💚

Rated 5 out of 5 stars

Yet again this company went above and…

Yet again this company went above and beyond, great products and rapid delivery, plus i always get that little bit extra, well done team, keep up the good work

26 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Ryan 💚

Rated 5 out of 5 stars

First time buyer

Good selection of products great delivery

23 February 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review 💚

Rated 5 out of 5 stars

Very pleased

Positive read up about product. And arrived not damaged.

24 February 2026
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Reply from Fortuneflavours

Thank you so much for your feedback and 5★ review Paul 💚

Rated 1 out of 5 stars

Be aware when buying from this company…

Be aware when buying from this company as they don’t reply via emails and will use your credit card to pay for tickets and insurance. My credit card was only used on this company 100% scam. FYI: FF remove bad reviews I have got evidence against this company. Stay well away

1 January 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Mo,

Hope you're well. I'm sorry that your credit card was used by somebody else, but this cannot have been us. We use the payment provider Stripe which uses 3DS authentication, which means that neither us nor Stripe see your credit card details. It is physically impossible for us to have access to your credit card details. I would advise contacting your bank to determine where else you have used your credit card. We also do not have the power to remove bad reviews - your last review was removed by trustpilot itself because they determined it to be a false review.

Please refrain from leaving false reviews such as this, as they can negatively impact our business. If you have any questions, please feel free to reach out to us at contact@fortuneflavours.shop.

Rated 1 out of 5 stars

I lost money £41 for Rubbish stuff .I…

I lost money £41 for Rubbish stuff .I trusted to description for high quality when I received and I tested nothing feeling stuff was rubbish.
I sent email for complain nobody reply me.
I am worry gave my car bank information because you can not trust them .
I will exchange my bank card information.
Mahmoud

10 February 2026
Unprompted review
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Mahmoud,

I'm sorry to hear you were not satisfied with your order. As I explained over email, our products are strictly CBD and do not contain the THC you were looking for. We try and make this as clear as possible on the website. We do not sell the THC cannabis you were looking for which will get you 'high', as this is illegal. CBD is non-psychoactive and used by our customers for different reasons.

Rest assured, we do not have access to or store your bank card information.

I wish you the best in your search for THC cannabis.

Many thanks for your understanding and patience,

Antonio

Rated 3 out of 5 stars

Customer service is decent of you have…

Customer service is decent of you have trouble with an order they will resend your order plus give you extra for the troubles the only thing is the delivery option which can take a bit long it would be nice to have a next day gaurenteed delivery service and also have some real pictures of the flower none of the pictures match the flower in real life which can be misleading as people go off with what looks appealing to them many other shops use real life photos of there flower deducted a star for each issue

21 January 2026
Rated 5 out of 5 stars

Trust worthy site

I purchased a few products from these guys. They have a nice selection to choose from. Even when I received something I wasn’t 100% happy with they rectified this issue for me. If you alhave any discrepancy with your product contact them and they are very helpful in assisting you.
Thanks guys

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing flavours 👌

Amazing flavours, even the on sale flowers are good compared to some other places out there that are cheap. Very potent smells. Thanks again to the team at fortune flavours

26 January 2026
Fortuneflavours logo

Reply from Fortuneflavours

Shaun, we’re so happy you liked it! Thank you so much for your feedback and 5★ review 💚

Rated 5 out of 5 stars

Nice product

Nice product! Delivered on time

12 December 2025
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Belle💚

Rated 4 out of 5 stars

Decent strains enjoyed the strawberry…

Decent strains enjoyed the strawberry haze the most and the Rolex helped me sleep however the mylars bags they came in were plain silver not what is advertised on the website. I know it doesn't affect the product however it was kind of sad to see I wasn't able to promote it on my canna insta page because the bags did not look appealing

15 January 2026

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