Fortresslearning Reviews 

1,873
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and quick responses to inquiries, making the learning process smooth and enjoyable. Many people highlight the excellent customer service and the user-friendly online platform, which provides well-structured and easy-to-understand course materials. The service is frequently described as efficient, with prompt feedback on assessments and a flexible self-paced learning approach that accommodates busy schedules. Reviewers appreciate the guidance and encouragement provided, noting that the trainers are approachable and genuinely invested in student success. However, some people mentioned that while self-paced learning is beneficial, a few more face-to-face workshops could enhance the experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, approachability, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of navigation and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent support and... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick responses to emails... See more

Service

Customers had positive experiences with service, often highlighting the excellent support and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,873)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience with Fortress…

Amazing experience with Fortress Learning, the resources were relevant and informative. The learning platform was easy to navigate and the trainers were responsive and very helpful.

19 September 2025
Fortresslearning logo

Reply from Fortresslearning

Dear Jodie,

Thank you for leaving a review. We are so pleased that you enjoyed your course and service. We wish you only the best for your future in Training.

Regards,
Deb Thomas

Rated 5 out of 5 stars

Completing the TAE40122 Certificate IV…

Completing the TAE40122 Certificate IV in Training and Assessment was an incredibly rewarding experience. I thoroughly enjoyed diving into the principles of adult learning and competency-based training, especially the opportunity to design and deliver sessions that were both engaging and practical. The course gave me the tools to tailor learning to diverse cohorts, apply formative assessment strategies, and foster psychologically safe environments—skills I now use confidently in my workplace training. I found the mix of theory and hands-on application particularly valuable, as it allowed me to immediately implement what I was learning in real-world scenarios.
One of the highlights for me was developing validated assessment tools and mapping evidence to performance criteria. The emphasis on moderation, validation, and continuous improvement aligned perfectly with my professional values. I appreciated the collaborative nature of the course, where sharing feedback and reflecting on practice were encouraged throughout. Overall, the TAE40122 has strengthened my ability to support learners, uphold compliance, and contribute meaningfully to workplace development. It’s a qualification I’m proud to hold, and one that’s already making a tangible impact in my training and assessment practice.

24 October 2025
Fortresslearning logo

Reply from Fortresslearning

Dear James,

Thank you for taking the time to leave a detailed review of your course. There is so much to love and dislike about this course, and you have captured what you have learned perfectly.

We wish you all the best with your future endeavours.

Kind regards,
Deb

Rated 5 out of 5 stars

Smooth experience

From enrolment to completion, things were smooth and straightforward, which is exactly what I was looking for.

24 October 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Alan,

Thanking you for your kind review and congratulations on your successful completion of the Assessor Skill Set.

Wishing you every success in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff
Who helped in a friendly non-patronising and prompt fashion

7 October 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Sheridan,

Thank you for your review, and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

Invaluable Opportunity

I can't thank enough the team of trainers and support at Fortress Learning. I am proud to say I have just completed my Cert IV in Training and Assessment and can walk away with the knowledge and confidence I needed for the next stage in my career!
The course was well-structured and the learning materials were interesting and easy to understand and follow.
I highly recommend Fortress Learning to anyone who is looking to evaluate their expertise and grow within their industry!

23 September 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Lisa,

Thank you for your kind review. Your hard work has paid off, and I wish you all the best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Bite-Sized Learning That Works – Fortress Learning Delivers

I recently completed my TAE50122 qualification with Fortress Learning, and I couldn’t be happier with the experience. What stood out most was the clarity and accessibility of the learning materials. The lessons were short, easy to follow, and designed to let you work at your own pace, perfect for busy professionals.
The assessment instructions were detailed and well-structured, which made it easy to understand what was required and how to meet the criteria. I especially appreciated the bite-sized video guides that accompanied the content. These videos broke down complex concepts into manageable pieces, making it much easier to digest the information and apply it confidently.
Fortress Learning truly supports independent learners while still providing the guidance needed to succeed. I highly recommend them to anyone looking to complete their TAE qualification with flexibility and support.

24 September 2025
Fortresslearning logo

Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Rebecca! Thank you for your awesome review and for taking the time to share your experience. We are so pleased that the clear materials, structured assessments, and video guides supported your learning journey. Wishing you every success as you put your new skills into practice! Warm regards, Jane

Rated 4 out of 5 stars

Great support and quick responses.

Great support and quick responses.

24 September 2025
Fortresslearning logo

Reply from Fortresslearning

Congratulations on completing your Diploma of VET, Lee! We are delighted to hear that you found our support helpful and our responses quick. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Wishing you everything of the very best! - Jane

Rated 5 out of 5 stars

Excellent facilitator

Excellent facilitator in Richard, who was clear in his instruction and always available either in person, via email or video call to clarify questions, give encouragement and provide feedback on progress, making the whole process a lot less daunting and allowing learners to lean into their strengths

24 September 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Callum,

Thank you for your kind feedback. It was a pleasure to work with you through your Cert IV. You and your colleagues at Parkville College are an exceptional group of trainers.

Kind regards,
Richard

Rated 5 out of 5 stars

Fantastic online educational experience from start to finish

The whole Fortress Learning team were fantastic from start to finish, allowing for flexibility in progressing throughout the units whilst providing excellent readable learning materials. I would highly recommend anyone considering completing an online course to reach out to the fantastic team at Fortress Learning.

2 July 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Tom,

Thank you for your kind review and for choosing Fortress Learning to achieve your training goals.

All the very best in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very professional and supportive in…

Very professional and supportive in assisting me with my studies.

12 September 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Glen,

Thank you for your feedback, and well done on completing your upgrade.

All the very best ahead, Glen.

Kind regards,
Richard

Rated 4 out of 5 stars

Good online platform

Good online platform. Easy to understand and track progress

2 September 2025
Fortresslearning logo

Reply from Fortresslearning

Dear Kasey,

Thank you for your review. We are thrilled to hear that you were happy with our learning platform for your TAE40122 course. We wish you all the best with your future Training directions.

Kind regards,
Deb Thomas

Rated 5 out of 5 stars

Fortress Learning have always delivered…

Fortress Learning have always delivered an outstanding customer/student experience. Thanks again Fortress Learning for all of the amazing support and understanding provided throughout my learning journey with you. I wouldn't have gained the qualification if it wasn't for your awesome team so thanks again, it is a great feeling to have achieved successful course completion.

26 August 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Kim,

Thank you for your kind review and all the very best with your training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

I have received lots of support

I have received lots of support

7 August 2025
Fortresslearning logo

Reply from Fortresslearning

Thank you for leaving a review, Ghadah.

Congratulations again on completing your TAE40122.

Regards,
Deb Thomas

Rated 5 out of 5 stars

A Great RTO for TAE training

It is a great learning experience with Fortress learning. Jane is a fabulous TAE trainer and assessor. She is very friendly and approachable. Her suggestions and recommendations greatly improved my understanding of the RPL assessment requirements, especially for the evidence. that is the reason why I can complete my RPL process quickly for my qualification. Thanks!

5 August 2025
Fortresslearning logo

Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Henry!

Thank you for your kind words. It was a pleasure supporting you on your learning journey, and I am pleased my guidance helped you navigate the RPL process.

Wishing you continued success in your VET career.

Thanks,
Jane

Rated 5 out of 5 stars

Registration was a breeze

Registration was a breeze, Instructors were keen, approachable, and respectful. Assessments were processed quickly, and feedback was well targeted.
Group exercises were well facilitated and good value.

5 August 2025
Fortresslearning logo

Reply from Fortresslearning

Dear David,

Thank you for taking the time to leave a review. Thank you for the very kind feedback. I will miss your sharp eye for detail.

I wish you all the best with your future in CFA.

Kind regards,
Deb

Rated 5 out of 5 stars

Best educational experience I have ever had

Magnificent,patient,caring and knowledgeable teacher.
Wonderful support and guidance .
Easy to follow format .
Happy and encouraging environment.
Best educational experience I have ever had.
Communication and information was exceptional.

22 July 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Robert,

Thank you for your kind review. It was a pleasure to help you achieve your goals. All the very best for your training and assessment ahead.

Kind regards,
Richard

Rated 5 out of 5 stars

Self-guided study success thanks to Fortress Learning

I did self-guided study at home. All the information was up online and easy to understand. The trainers were accessible, responsive and easy to contact. There was a quick turnaround time on assessment marking. My trainer, Richard, was encouraging, understanding and helpful.

9 July 2025
Fortresslearning logo

Reply from Fortresslearning

Hi Anis,

Thank you for your positive feedback on the course. Wishing you all the very best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Great support

Great customer service and extremely responsive and supportive assessors.

20 June 2025
Fortresslearning logo

Reply from Fortresslearning

Dear Christiana,

Thank you for taking the time to leave us a review of your studies. We are thrilled to hear that you were happy with our service.

Congratulations on the completion of your TAE40122 - woo hoo!

Kind regards,
Deb

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look