Spoke to customer service advisor called Harry who sorted out my problem for me straight away. I was conned into believing shein was giving a mystery box parcel away with postal payment only. Then tak... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found out about this company a couple months ago, while I was searching online, it popped up & I decided to give it a try. Im glad I did, very great customer service & good communication. I recommen... See more
My account was canceled, I am yet to be refunded so my review is only based on the agent that helped me, she was attentive and explained things foe me and was patient. Even though I was second guess t... See more
Reached out to assist with the query. I'm happy to hear from you so quickly as I had to go to the bank and put a stop on my card for other transactions as well. I look forward in the future to doing b... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although there was a mishap
Although there was a mishap, Emily helped me greatly. Thanks for great communication and fast help!
Update: After starting the cancellation period, they promised back my money, but I only got 1/3 back (They said to get my money back, I had to leave a review, it is a SCAM. )And somehow they still wanted to charge my card again after cancelling the subscription.
SCAM
Bobby is willing to help and understand…
Bobby is willing to help and understand my situation after telling him I was scammed and got subscribed without my consent. Thank you for your support.
My account was canceled
My account was canceled, I am yet to be refunded so my review is only based on the agent that helped me, she was attentive and explained things foe me and was patient. Even though I was second guess the company's intention.
Good services
respond quickly
I accidentally signed up for a…
I accidentally signed up for a subscription but a friendly service employee canceled it. Thank you very much for that.
Problem sorted quickly
Great company
I found out about this company a couple months ago, while I was searching online, it popped up & I decided to give it a try. Im glad I did, very great customer service & good communication. I recommend this company!!
Grazie all'assistenza escalation.
Grazie all'assistenza escalation.
Molto soddisfatta del Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








