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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with the constant and unwanted calls, even after requesting to be removed from contact lists. Customers also reported issues with staff professionalism, citing rude attitudes and a lack of helpfulness, particularly regarding account management and withdrawal processes. Furthermore, people frequently encountered difficulties with payments, including problems with withdrawals and concerns about the legitimacy of bonus offers. Some people were dissatisfied with the customer service, noting that it was often difficult to reach a responsive or knowledgeable representative. There were also concerns about the overall service, with some customers feeling pressured to deposit money and experiencing a lack of clarity regarding trading procedures.

What people talk about most

Customer communications

Clients share negative opinions on contact, primarily due to persistent and unwanted calls. Many reviewers... See more

Service

Users describe ambiguous interactions with service. Many customers express extreme disappointment, citing... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with withdrawals being blocked,... See more

Customer service

Consumers find customer service to be negative. Many reviewers report rude, unhelpful, and persistent... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I already withdraw some money back in the months, but now When i wanna close the whole thing, they dont let me take the leftover money, i already texted the support, wrote them emails, but no answer.... See more

Company replied

Rated 2 out of 5 stars

It is losing money , I would highly recommend stay away from trading the market and products are manipulating by big players si is not about the company itself but trading . Regarding the compan... See more

Company replied

Rated 1 out of 5 stars

WONT STOP CALLING.... USING DIFFERENT NUMBERS TO TRICK YOU INTO TAKING CALLS.... EMAILING CONSTANTLY.... Remove my details... also read most of your replys to the other negative comments its... See more

Company replied


1.9

Poor

TrustScore 2 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

What I would like for Fortrade

True I an making money and thanks for the bonus. I wish there was a reward bonus on every trade opened. Eg $50 for a trade of $5000.

Every morning, I like to receive economic review and daily forcast to enhance my experience.

Thanks

10 December 2024
Für-trade logo

Reply from Für-trade

Dear John,

Thank you for taking the time to leave us a review. We are pleased to hear that you like our daily email and analysis. We will search for more bonus opportunities so that they keep coming on the right occasions.

Best regards,
Fur-trade

Rated 1 out of 5 stars

After dealing with several trading…

After dealing with several trading platforms who are quite honest and transparent in how they deal with clients, Fortrade appeared as a white knight promising trading analytics that would boost your portfolio several fold. Initially they sent those analytics on a daily basis and once we were in far enough, no fair warning and those analytics stopped coming. No analysts would call you back as they previously did to get you to trade more. All of a sudden we were left in the dark having to abandon strategies formulated on the analytics data presented and ended up with an over $6000 loss on CFDs.

13 December 2023
Unprompted review
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Reply from Für-trade

Dear Hamad,

We are really sorry to hear about your experience. This behaviour is definitely something that should not happen.

We are afraid we cannot find any client with your name and surname; if you could please respond to the request for information we have sent, we will be more than happy to investigate your situation and help you in everything we can.

Regards,
Fur-trade

Rated 1 out of 5 stars

Harassment on phone because am not…

Harassment on phone because am not using the platform. Do not call me again.

13 December 2024
Unprompted review
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Reply from Für-trade

Dear Eydatoula,

We are sorry to hear about your situation. Please answer our information request so that we can cancel your account and ask your manager to stop calling you.

Best regards,
Fur-trade

Rated 1 out of 5 stars

I was speaking to Michael Kuburovic to…

I was speaking to Michael Kuburovic to explain some queries to me but he was arrogant and rude. when i asked for complaints no. said he don't know and I can find it myself and hung up. This co is con do not go to them. They have messed my account and when asked for details Michael became rude. I will be going to the Financial Ombudsman about them now

11 December 2024
Unprompted review
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Reply from Für-trade

Dear Talat,

thank you for taking the time to leave a review of your experience and allowing us to look into it.

Michael's superiors have confirmed that they have refreshed the procedure for such events and we apologize for the poor communication here.
One of his colleagues reached out to you shortly after to re-explain the stock split that Michael was explaining earlier.

In regards to allegations about being a "con", Michael also inquired during the call if you would be interested in closing down the account that you have had for 4 years yet you refused.

Should you encounter any further issues, you are more than welcome to contact us, please find the contact information in our website.
We will make sure to handle it ASAP.

Kind regards,
Fur-trade

Rated 3 out of 5 stars

Trading is hard it's just take time out to understand that make

This organization is a Good organization💥💯 but as a beginner and u don't knw how to trade it's going to be hard you .. so the only thing i would wish for if the manager that is watching the account if could call more and give us good signals on when to trade

25 November 2024
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Reply from Für-trade

Hi Jamel,

Thank you for taking the time to leave a review of your experience.

We strongly recommend going over our trading academy, available for free on the site. This will allow you to better understand the platform as well as trading in general.
Furthermore, please keep an eye on regular emails as they may contain information about important market events.
We would also recommend downloading the app, as this is the fastest way for us to send time-sensitive updates.

We'll share this information with your account manager as well.

Kind regards,
Fur-trade

Rated 1 out of 5 stars

Harassing idiots that will not be told…

Harassing idiots that will not be told to leave you alone. Desperate and sad little people. I have reported them for harassment khalil Mirjah your manager will be in touch

29 November 2024
Unprompted review
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Reply from Für-trade

Dear Nicki,

Thank you for taking the time to leave a review.
Unfortunately, we are unable to find an account under the name Nicki Hughes.

Please respond to Trustpilot's email requesting more information.
This will allow us to track down your account and eventually help (closing down the account?), otherwise the review will be taken offline as it is not about a genuine experience/wrong business.

Thank you,
Fur-trade

Rated 5 out of 5 stars

First of all I love how I was assisted…

First of all I love how I was assisted every step of the way from setting up the account to basic trading knowledge. I don't regret signing up with Fortrade..

7 November 2024
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Reply from Für-trade

Hi Shonnice,

Thank you very much for the great review.
We're delighted to hear that you are pleased with the service and assistance provided.

Kind regards and happy trading,
Fur-trade

Rated 1 out of 5 stars

Scammed spammy phone number number for demo Person to ring me phone number for business application without business it's a blatant unpaid foldx now abyssoff

Looks like you may have been scammed by your own assioates as this number is business visa what's app and you think your not my manager who dear are you calling five times at 11oclock with no current contract you all sound to totally bad, double time you might be a trade and maybe a manager but I am a limited partnership fully insured worker class I think it really needs some helium before we do a requested review on for trade chow company to Be fair I will be here all-day I'm in charge 5 calls one account and the only points for five fkn people to ask knows I'm off on the business phone with my legitimate fear of me vocal straight up I think you are missing the point I don't have a nice day at the office 😔 I don't get contracts for fuel sales off app they don't really want to fly from London to get the v I p dog still in the road in no way fortrade did it for 1 have anything to ring me for yet five micro managers have access to my business phone to be micro managed wouldn't be possible we see you we sell products and your at the bathroom on the floor and underneath me I'm in charge I Dont know what reveiw you people are on but honesty sort out your faults with your little thingy scripts you all sound dreadful and it's settling
Down seen the barking
Bye bye big fools
Manager this is your fortrade manager called my phone "hello, this is Daniel, Danielle its so bad how complex your fortrade account must be no more managerment thanks I'm going too reverse this email too reveiw every recent reveal itsa certificate of interest I'm not micromanaging your phone ringing you up 5 x calls All spam Equals no nobody you're not Georgia you're not payers not Victoria and therefore I'm leaving this automatic response to any manager at bar trade Daniel is not managed Daniel is in charge and therefore that means but if you're on my teleport you can explain to me why you would like me to answer a call that is expected spam and copying this email and pissing it on Google review as a one star spam/scam type of review as I'm not where of where your business comes from I don't need London on my phone I need northeast England trading pets photography the IP not exactly your problem that my phone number is in your lap but I don't like the tongue of your voice so that's that bye"

13 November 2024
Unprompted review
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Reply from Für-trade

Hi Imogen paris Dani Georgia,

Thank you for taking the time to leave this long review of your experience.
Unfortunately, we are unable to find an account in our system under your name "Imogen paris Dani Georgia" or find the reference that you used "Daniel is not my manager Danielle GEORGIA IS MYSELF AND ".

Furthermore, the review isn't very clear.
We would appreciate if you could tell us more about you in order for us to track down your account, if you have one and rephrase your review.

Have a lovely day,
Fur-trade

Rated 3 out of 5 stars

The stop loss is short

The stop loss is short

8 November 2024
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Reply from Für-trade

Dear Hurdley,

Thank you for taking the time to review our service.
It seems that the Stop Loss mechanism really impacted your opinion of the company and service as a whole.

Did you share your concerns with the account manager?

Kind regards,
Fur-trade

Rated 4 out of 5 stars

Great contact with account manager

Great contact with account manager

8 November 2024
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Reply from Für-trade

Dear Mr Taylor,

Thank you very much for the positive feedback!
We'll be sure to pass it on to your account manager and their managers as well.

Have a lovely day!
Fur-trade

Rated 1 out of 5 stars

This is a scam

This is a scam, avoid

6 November 2024
Unprompted review
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Reply from Für-trade

Hi Joel,

Thank you for sharing this with us as well as your email.

Nevertheless, we can't find an account associated with that address in our database.
Hence we are asking for this review to be taken off, unless you can provide us with your account number.

Regards,
Fur-trade

Rated 5 out of 5 stars

Advice on Which stocks are likely to go up …

Advice on Which stocks are likely to perform and hedge against loss and liquidity and stop losses advice. Perfect chat and the rest is down to me. It works well for me. Thank you.

6 November 2024
Für-trade logo

Reply from Für-trade

Hi Fouad,

Thank you for the great review!

Kind regards,
Fur-trade

Rated 4 out of 5 stars

Great service but the app is a little…

Great service but the app is a little bit buggy(it doesn’t impact trading), the account managers were really supportive. Graphs and tools were just a bit too simple and restrictive but overall a really good broker 8.5/10 for me

31 October 2024
Für-trade logo

Reply from Für-trade

Hi Asaltas,

Thank you very mcuh for your kind words and appreciation of the account managers' work.

Regarding the app, kindly note that we are fine tuning it in order to prevent such issues in the future.

As for the graphs, we've contacted your account manager and asked to help with more data.

Kind regards,
Fur-trade

Rated 1 out of 5 stars

How the Fortrade is still operating

I am just wondering why there are so many negative reviews ??? If almost everybody is so unhappy, how this company is still operating..

Update: I was thinking to invest in some trading platform and came up with Fortrade. But suddendly see too many negative reviews even from your ex employees. So I change my decision..

31 October 2024
Unprompted review
Für-trade logo

Reply from Für-trade

Dear Mr Noor,

Thank you for sharing your thoughts here on Trustpilot.
Nevertheless, we are still unable to confirm that you are a customer.
It seems that quite often, people (competitors) tend to leave a poor review and are unable to confirm them using our service.
Could this be yet another such case?

We are still waiting for you to confirm your information.

Rated 5 out of 5 stars

Great support!

30 October 2024
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Reply from Für-trade

Hi Aleksandar,

Thank you very much for the positive review!

Warm regards,
Fur-trade

Rated 4 out of 5 stars

I am still learning and the company has…

I am still learning and the company has been working with me so far

28 October 2024
Für-trade logo

Reply from Für-trade

Hi Keno,

Thank you for the positive review.

We strongly recommend that you visit our Trading Academy, available for free on the site.
It should help you with your training.
You may always reach out to your representative for any assistance.

Kind regards,
Fur-trade

Rated 5 out of 5 stars

The customer support always great.

The customer support always great.

25 October 2024
Für-trade logo

Reply from Für-trade

Dear YB,

We're very pleased to hear that you are satisfied with the customer support provided.
Feel free to reach out should you have any question.

Kind regards,
Fur-trade

Rated 1 out of 5 stars

Account Managers

The so called 'Account Managers' are just simply sales people, who encourage and cagoule people to 'invest' in instruments regardless if they would gain any value, as long as these 'Managers' earn their commission then that is their main concern. At the start of my journey I was encouraged to 'invest' in a highly volatile instrument without being informed of the steps I need to take in using the systems to protect my 'investment'.

24 October 2023
Für-trade logo

Reply from Für-trade

Dear Mr Owen,

Thank you for taking the time to leave a review and sharing your experience.
We would greatly appreciate if you could provide us more information by leaving an update in this same platform.
This will allow us to better understand what happened as well as your claim, in view of improving our service.

Kind regards,
Fur-trade

Rated 3 out of 5 stars

Fortrade

They are not like you start.

19 August 2024
Für-trade logo

Reply from Für-trade

Dear Negassi,

We are very pleased to hear that your experience with Mohammed has been so positive. He will be thrilled to hear your enthusiasm and glad to continue working together to assist you during your trading journey.

Regards,
Fur-trade

Rated 1 out of 5 stars

scammers

I submited the withdrawal to their email 10 times, got 0 responses they keep ignoring me and not let withdraw the money SATY AWAY any money you deposit its like its gone but before you deposit they respond instanlty and are nice SCAMMERS

23 October 2024
Unprompted review
Für-trade logo

Reply from Für-trade

Dear Boštjan,

In order for us to be able to assist you, we require some more information.
Please reply to the email you've just received from Trustpilot.

Kind regards,
Fur-trade

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