Först Global Reviews 170

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Working for a Plant Hire company we deal with a variety of machine manufacturers versions of tech support & as a fitter myself i have found Forst Assist to be amongst the most helpful, resourceful & k... See more

Rated 5 out of 5 stars

I've had a few machines from Forst now and I've just received another brand new one. The chippers are very good but the warranty back up is even better which is massively important. These machines h... See more

Company replied

Rated 5 out of 5 stars

We’ve been running Först chippers for years. We find them exceptional in their performance and their after sale service is second to none. I’d like to say thank you to the team at Först for their bril... See more

Rated 5 out of 5 stars

We first met Matthew Smith 10 plus years ago when with his help we decided to try out Forst after having a lot of issues with other machine providers. We now run approx 12 Forst Chippers and... See more

Company details

  1. Manufacturing Service

Written by the company

Först are Europe's leading manufacturer of commercial woodchippers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Rated 5 out of 5 stars

Forst TR6P - @8hours use

I recently purchased a Forst TR6P tracked woodchipper, the whole package from Forst has been excellent so far, great customer service and support. The chipper itself has been a great addition to my company, it impresses not just in appearance but in fuel economy, fast and powerful performance. Currently only at 8hours use, so far no issues- really great machine. Only negative so far would be a tiny bit of flaky paint evident upon delivery, Forsts warranty department is extremely helpful and sent/is sending me paint to rectify this. The warranty you get from Forst, so far, has proved to be the solid back up to a great product it claimed to be. Early days but extremely happy with my purchase, outperforms all equivalent manufactures models in my opinion. It is also the best looking ‘stock’ model tracked machine available in my opinion.

2 December 2020
Rated 5 out of 5 stars

My old chipper had let me down on…

My old chipper had let me down on several occasions then went bang. I contacted forst who rented me a machine. After a few days I was so pleased with it I ordered a new one from them. Forst could not have been more helpful they agreed to let me keep the hire machine while I waited for the new one one extremely good terms. New machine been going strong for two months now. No more stress thinking will the chipper make it through the next job.

1 December 2020
Rated 5 out of 5 stars

Forst tr8 2020

Excellent service from Russell as always, very easy to deal with, excellent communication from the very first phone call and went above and beyond to make sure we got the chipper we wanted.

Thanks from all at Coxley tree care ltd

30 November 2020
Rated 5 out of 5 stars

Great company & product

This my second ST6. Had the previous one for 5 years - it was still processing as well as the day I got it.
The new one is even better with a few improvements in design & use that have been introduced over the years.
I previously owned a couple of Timberwolfs, and recently rented a greenmech - but the build quality & productivity of those machines was incomparable to the ST6.
If i need any parts they are always dispatched quickly, and the service team are really helpful whenever I've had any minor problems.
I had a couple of issues on the first machine which were sorted out under waranty - and at no cost to me.
I am not aware of a better machine on the UK market - and the back up is great too.

26 November 2020
Rated 5 out of 5 stars

FORST XR8 Drive motor replacement

The service we received was of a high standard and nothing seemed toomuch trouble for the Doncaster depot.

After the service we received Forst will definitely be where we look for a second machine in the future.

3 November 2020
Unprompted review
Först Global logo

Reply from Först Global

Hello Marcus,

Thank you for taking the time to leave a review - we really appreciate it. We are very happy to hear that you rate our service and look forward to dealing with you in the future!

Rated 5 out of 5 stars

Very good service

Very good service

Chris was great

26 October 2020
Unprompted review
Först Global logo

Reply from Först Global

Hello

Thank you for taking the time to leave a review - we really appreciate it. We are very happy to hear that you rate our service!

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with, staff are beyond helpful. I delt with Russel who was very helpful and sorted everything for me with no issues.

Cant recommended them enough

23 October 2020
Unprompted review
Först Global logo

Reply from Först Global

Hello Jack Bell,

Many thanks for the review and and it's great to hear you are feeling the benefit of what Forst is all about! We greatly appreciate your business and your feedback - thank you!

Rated 4 out of 5 stars

Buying chipper was straight forward

Buying chipper was straight forward, all the paperwork was forwarded to me before chipper trial. If I liked chipper I could keep it there and then if not no worries chipper goes back.
Had a little noise on chipper where they sent an engineer out to sort it rite away.
only 4 stars as I shouldn't of had a fault so early on in my opinion.

21 September 2020
Unprompted review
Först Global logo

Reply from Först Global

Hello,

Thank you for your review! We really appreciated it! Sorry to hear of your fault but we're glad service were there to help you.

Rated 3 out of 5 stars

Great chipper

Great chipper. I think my brake is faulty though.

14 September 2020
Unprompted review
Först Global logo

Reply from Först Global

Hello Mr Pickles,

Many thanks for the review, glad to hear your enjoying your machine! I will get service to give you a ring with regards to your brake issue.

Rated 5 out of 5 stars

May the Forst be with you!

From the first phone call to on time delivery of two new chippers the Forst team have been superb. Friendly, co-operative and helpful they have worked with me to achieve a our desired result which was to purchase a new tow-able chipper and tracked machine. There were no pushy sales tactics and they also worked with me to incorporate a grant into the deal making the purchase possible. I have used a wide variety of chippers of this size and these are by far the best I have used in terms of design and chip-ability. Maintenance of the machine is easily achieved by the inner mechanisms being accessible with little effort and the rate at which the timber is processed is phenomenal. The three year warranty and quality customer service have provided a lot of confidence with the machines. I am looking forward to my team and I beasting the chippers time and time again.

21 April 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi Erik

Many thanks for the review and and it's great to hear you are feeling the benefit of what Forst is all about! We greatly appreciate your business and your feedback - thank you!

Rated 5 out of 5 stars

I have always received great service…

I have always received great service and backup with forst going back 16 years when I took delivery of my first Jensen machine. I am on my fourth wood chipper now and won't look anywhere else.
Max Ferretti, proprietor of Absolute Arboricultutre

3 April 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi Max,

Thank you for taking the time to leave us a review! We really appreciate it. Very happy to hear that you rate our service too.

Rated 5 out of 5 stars

From my initial enquiry two years ago I…

From my initial enquiry two years ago I found Forst/Redwood staff to be extremely diligent and professional. There attention to detail is admirable.

6 February 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi Natalia,

Thank you for taking the time to respond - we really appreciate it

Rated 5 out of 5 stars

Excellent machine

Excellent machine. Salesman was very honest and dead straight. Truly professional company!

6 February 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi Neil,

Thank you for taking the time to respond - we really appreciate it

Rated 5 out of 5 stars

Very professional

Very professional outfit. I purchased and new machine which I collected from the Andover depot. They gave me a tour of the production line and showed me around the machine.

23 January 2020
Unprompted review
Först Global logo

Reply from Först Global

Hi Tom,

Thank you for taking the time to respond - we really appreciate it. Glad you enjoyed the tour!

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