ForeTwo Group Reviews 

1,007
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, often going above and beyond to assist with queries and provide support. The service is frequently described as excellent, with many appreciating the personal touch and the smooth, stress-free processes. People also highlight the quick response times and efficient communication, making their overall experience very positive. However, some people mentioned issues with communication and service, such as a lack of proper onboarding, having to chase for replies regarding employee taxes, and not receiving important notifications, which led to a disappointing experience for a few.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, approachable, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company for its... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the outstanding... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo (Brown) and her team were friendly, supportive, fast acting and professional. ForeTwo were my first umbrella co as a contractor, so had lots of silly questions, but they were more than willing... See more

Company replied

Rated 5 out of 5 stars

After many years of paying huge accountancy fees, we came across fore two accounting. Fantastic service from Hayley who guided us swiftly through the dreaded process of our company accounts. All... See more

Company replied

Rated 5 out of 5 stars

ForeTwo Group are excellent!! It's as simple as that! I've been using them for over 2 years now and always very responsive. On the rare occasion there was a problem with timesheets or data from a... See more

Company replied

Rated 5 out of 5 stars

I have used 2 other payroll services in the 4 years I have been doing contract work. ForeTwo are by far and away the best and that’s why I will continue to stay with them in the future. They are su... See more

Company replied


Company details

  1. Payroll Service
  2. Accountant

Written by the company

We offer a range of contractor umbrella payroll services and contractor accountant services. From helping the first time contractor or temporary worker to set up using our Umbrella service, ensuring we take our time to explain how it all works and answering every question in plain English – no jargon; through to supporting highly experienced career contractors who are looking for a better service. The range of services we offer includes our employed Umbrella PAYE services, Limited Company set up (Personal Service Companies or PSC) and ongoing professional contractor Accountancy service; and self-employed CIS (Construction Industry Scheme) for those workers in the Construction Industry who fulfill the relevant criteria to set up using that service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,007)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to work with

Great to work with, no nonsense, team are great, everything is explained in detail. Would definitely recommend.

31 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sarah,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our team and found everything clear and straightforward. We truly appreciate your recommendation. Thanks again for choosing ForeTwo.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Good at answering the phone and solving…the update on my tax code

Good at answering the phone and solving problems quickly

26 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Luke,
Thank you for your great feedback! We’re so glad to hear that you had a positive experience with our team and that we could quickly assist with resolving your tax code issue. We pride ourselves on being accessible and efficient, so it’s wonderful to know that we met your expectations.

If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Good experience

I've been working with Hayley and I couldn’t be happier with the service she’s provided. She's incredibly helpful, always quick to respond, and has made the whole process smooth and stress-free. Even when dealing with things like VAT registration delays, she’s been understanding and supportive throughout. It’s clear she genuinely cares about her clients and goes the extra mile. Highly recommend her and the team!

27 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Thank you so much for your wonderful feedback! We're thrilled to hear that Hayley has been able to provide you with such a positive experience. We strive to make the process as smooth and stress-free as possible, and it’s great to know that her support made a difference, especially when dealing with the complexities of VAT registration.

We truly appreciate your recommendation, and we'll be sure to pass on your kind words to Hayley and the team. in the future!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Quick, Competitively Priced, Comprehensive with Fab, Personal Service

Excellent, fast and comprehensive service - always cheerful, patient and ready to support. I can’t recommend ForeTwo Group highly enough.

They are not only very knowledgeable but work quickly, are always available for any info needed. They have competitive pricing and if any issues pop up when you are freelancing with clients such as missing invoices- they stand firmly and warmly in your corner. I can’t thank them enough.

Andrew, Ayshea and Lynne always bring their best to their work with you and that includes a cheerful and professional manner that makes them a pleasure to interact with. They set the bar high for any other payroll departments!

19 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Liz,
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you've found our service quick, comprehensive, and, most importantly, supportive. Our team truly appreciate your feedback—it means the world to us! We take pride in offering competitive pricing and always being there for our clients, and it’s great to know that it makes a difference.

We’re grateful for the opportunity to work with you and look forward to continuing to provide great service in the future.
Kind regards,
Kimberley De Los Santos

Rated 4 out of 5 stars

Process was straightforward

Profession and timely explanation on all i wanted and needed to know.

24 March 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Daliah,
Thank you so much for your kind words! We’re thrilled to hear that you found our service professional and timely. It’s always our goal to provide the best experience, and we’re glad we could meet your needs. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Kind regards,
Kimberley De Los Santos

Rated 4 out of 5 stars

Hayley and the other Accountant Ninjas…

Hayley and the other Accountant Ninjas at ForeTwo always render high quality expertise.

17 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Shina,
Thank you so much for your fantastic review! We're thrilled to hear that Hayley and the rest of our accountant's have been able to provide you with top-notch expertise. We truly appreciate your kind words and look forward to continuing to support you!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Couldn’t do enough to explain…

Couldn’t do enough to explain everything to me, a real pleasure to deal with Nathan.

18 March 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Lesley, Thank you so much for your kind words! We're thrilled to hear that Nathan was able to assist you and make your experience a positive one. We truly appreciate your feedback and will be sure to pass your comments over to Nathan.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Great Client Experience

Just started using their services and everyone I've spoken to, from the initial inquiry call to eventually being assigned a personal accountant, has been absolutely great! Great enrolling experience! Today I had my first in-person meeting with Hayley, it was a pleasure to meet her and she was great and kind enough to patiently and straightforwardly answer all my questions. Looking forward to growing my business with her and having all my accounts well taken care of.

12 March 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Araceli,
Thank you so much for your kind words!
We're thrilled to hear that your experience with us has been positive, from your initial inquiry to your first in-person meeting with Hayley. It's wonderful to know that Hayley was able to answer all of your questions and make the process clear and easy.

We’re excited to be a part of your journey and look forward to helping you grow your business and take great care of your accounts. If you ever need anything, don’t hesitate to reach out!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Thank you

Perfect thank you so much the lady who was Kim was on the phone was very polite and very helpful when I needed help.thank you again xxxx

25 February 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Hannah,
Thank you so much for your kind words! I'm thrilled to hear that I was able to assist you and provide the help you needed. We truly appreciate your feedback and are grateful for your support.
If you ever need anything else, don't hesitate to reach out!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Very helpful and positive.

Very helpful and positive.
Explained everything clearly

12 February 2025
ForeTwo Group logo

Reply from ForeTwo Group

Thank you for your review Margaret! We're so glad to hear that you find us helpful and positive. That's exactly what we aim for, and we appreciate you taking the time to share your experience!
Thanks again for choosing ForeTwo
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service; swift to resolve any issues and personal in their approach.

10 January 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

HI Mike, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team always strives to be responsive and personalized, and we're glad it made an impact. If you need anything else in the future, don’t hesitate to reach out. We appreciate your support
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Great value and efficient service.

I used Fore:Two as my umbrella company for a recent contract, and found them to be great value, and their service to be exceptional. Setup was quick and hassle-free, payslips were accurate but, also, checked by “Payslip Buddy”. I had a personal contact, and any calls were answered immediately. E-Mails were also actioned very quickly, so I have no hesitation in recommending them

31 January 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Richard,
Thank you for your wonderful review! We're so glad to hear that you found our service exceptional and hassle-free. Providing quick responses and accurate payslips is something we take pride in, and it's great to know that you had such a smooth experience.
We really appreciate your recommendation and your support! If you ever need anything in the future, we're always happy to help.
Kind reagrds,
Kimberley De Los Santos

Rated 5 out of 5 stars

Excellent Umbrella Company and Accounting Department

I have been using ForeTwo group as my umbrella company for a little over 2 years now. The online reviews are a true reflection of how they work - they are a highly professional and really well managed organisation!

The reason I’ve made this review is to highlight their accounting services. Neil K. has been very professional from start to finish helping me with my tax returns. At no point, did I have to wait longer than a few hours to hear back from him and he made himself available throughout the week to assist with my queries. Many thanks Neil!

31 January 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Shoaib,
Thank you for your fantastic review and for being with ForeTwo Group for over two year's, we truly appreciate your trust in us! We're so glad to hear that our service has met your expectations and that Neil was able to provide such prompt and professional support with your tax returns.

We'll be sure to pass on your kind words to him! If you ever need anything, we're always here to help.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

This is an excellant company who always…

This is an excellant company who always guides you through any issues, especially Kim, who supported me and ensured I understood everything.

4 February 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sarah,
Thank you so much for your kind words! It truly means a lot to hear that you had a great experience with us. I'm so glad I could help and make things clear for you. If you ever need anything else, don't hesitate to reach out! We're always happy to help!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Everyone I've spoken to has always been…

Everyone I've spoken to has always been helpful and friendly. Great service, emails replied to promptly. Always paid on-time, no complaints at all.

17 January 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Shari,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing helpful and friendly service is always our goal, and we truly appreciate your feedback. If you ever need anything, we're always happy to help!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Reliable trustworthy and on time

Reliable trustworthy and on time. All you can ask. 👍👍👍

6 February 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Thank you for your review Anthony! We're so glad to hear that you find us reliable and trustworthy. That's exactly what we aim for, and we appreciate you taking the time to share your experience!
Thanks again for choosing ForeTwo
Kind regards,
Kimberley De Los Santos

Rated 4 out of 5 stars

Very friendly

Very friendly, but personal details were taken hurriedly and not checked, which led to not being able to access my payslip. It has since been resolved.

27 January 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Zelaine,
Thank you for your feedback. I’m really sorry to hear that your details were taken too quickly and not properly checked, this is not the experience we want for our customers.
We understand how frustrating it must have been not being able to access your payslip, and we truly appreciate you bringing this to our attention. I haven't been able to reach you on the phone but if you’re still having issues, please reach out to us, and we’ll be happy to help resolve this as quickly as possible.
Kind regards,
Kimberley De Los Santos


Rated 5 out of 5 stars

Very helpful throughout

Very helpful throughout

3 February 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Graham,
Thanks so much for taking the time to leave a review.
We are really happy you have found our service very helpful throughout.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Nathan was great and explained things…

Nathan was great and explained things clearly so I understood

3 February 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Martin,
Thank you for your 5 star review. We’re delighted to hear that you found Nathan was great and explained things clearly. Nathan will be especially pleased to know that his support and guidance were helpful to you.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Terms and conditions of employment…

Terms and conditions of employment clearly explained.

28 January 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Fred,
Thank you for your feedback! We’re glad to hear that the terms and conditions were clearly explained. Ensuring our customers have a clear understanding is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Thank you for your feedback! We’re glad to hear that the terms and conditions were clearly explained. Ensuring our customers have a clear understanding is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Kimberley De Los Santos

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