Forest Garden Reviews 

Not put together as yet but very friendly and knowledgeable delivery guys who put it exactly where I wanted it with much care and attention to safety and tidiness.
Thank you Simran and Mark

I couldn’t be happier with the service I received from Forest Garden. From start to finish, everything was absolutely first class.

Unfortunately, my road was closed for resurfacing on the day of delivery, meaning there was no vehicle access to my property. I called the office, and Tracy was incredibly helpful. She quickly arranged for the delivery drivers to call me in advance so I could meet them on the main road instead. It was such a simple solution, but it made all the difference.

The delivery drivers, Penko and Ed, were fantastic. They met me exactly where we had agreed, and Penko very kindly carried the trellis all the way to my property. That level of customer service and willingness to help really went above and beyond.

The trellis itself is spot on—excellent quality and exactly what I was looking for.

A genuinely professional, friendly company with outstanding customer service. I wouldn’t hesitate to recommend Forest Garden to anyone, and I’ll definitely be using them again in the future. Thank you! Elena B.

Ordering easy, delivery driver Andy W was excellent placed the fence panels exactly where I needed them, an all round great experience will definitely prefer from them again

We had a delivery today from Graham W who was lovely, helpful and gave a great service. Thanks Graham!

Excellent service from my delivery driver.
Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden, all the time cheerful and friendly . Haven’t built the shed as yet, but excellent response from customer service when had a query regarding delivery, and great driver/delivery man.

delivery driver was very helpful and explained what parts were and he checked they were all present and correct.
Green house looks well made. Delivery was made on time.

Excellent service, shed delivered within anticipated time slot. Penko and Ed were both professional and friendly

Delivered on time by Penko and Ed. Very friendly and professional . Dropped off exactly where I asked them to.
Highly recommended and will definately use again.

Great price, great communication, delivery updates were fab and
Andy W the driver was really helpful in making sure the shed was delivered in a convenient place.

Kevin R was absolutely fabulous, he carried the shed through to the garden with a smile, checking we had all the parts as he went and answered all the questions I had giving tips as he was answering! He was amazing giving fantastic customer service - thank you again Kevin!

Andy L from forest garden was very friendly and delivered my goods with care
Very cheerful person 😀

We had a Garden Room delivered today by Jay Wood, this person is a credit to your team. Jay was very helpful and on time.

Amazing trellises, just what I wanted!
I had Dan Morris as a delivery driver and he was absolutely amazing, so friendly and was very quick at unloading the products off of his van!

Great delivery by Shaz. Thanks

I can only comment on the delivery drivers so far as haven't put our summerhouse together but the drivers Simran and Mark were very helpful. They brought all items to the back of the house and Mark talked me though every part putting my mind at ease that all parts were there. Excellent service.

Very happy with the service we received, there was a days delay with the delivery but this due to vehicle issues, so couldn't be helped, however I was informed in plenty of time about this and delivery was made next day in the same time slot, brilliant. The driver contacted me the next day when he was 30 minutes away and arrived promptly. Dan Morris was very friendly and considerate as regards my property and the delivery, nice guy too. The shed is now up and looks great, it was a bit tricky to assemble for 2 pensioners but we got there in the end, thank you for the excellent service.

Carl and Darren W were lovely. Efficient with the delivery, and helped lay the materials where we needed them. The tracker helped to know when they'd arrive. Very happy, thank you.

Terrible quality materials, I have a shed with multiple gaps from warped panels and holes from knots falling out. Flimsy with paper thin roof ‘felting’. Not fit for purpose or as described in any shape or form. Also had missing parts. Awful customer service, refused a repair or part compensation . Said they’d replace the warped panels but would not pay for labour and said they’d probably just warp again..Emailed a final action before court which was ignored so now issuing it via recorded delivery. Will be proceeding with the Small Claims Court. Avoid at all costs.
* there have been multiple emails and calls, videos and photos sent. We have not reached a satisfactory resolution so I’ve put the court notification in the post , signed for, since you ignored the email. I tried to add photos on here to show the issues ..

Phil and James where brilliant, apologising for the delay which was out of their control. Delivered our log store exactly where we wanted it. Also advised us the best way to pickup the item.

Thanks
Guys!

I complained about some very poor fence panels on 3 July. Forest Garden apologised and said they would 'make things right' At this 30 July stage they have asked for my name and telephone number 3 times and I have submitted such. I also rang Customer Services at their request. All to no avail. As you are not contacting me personally I am informing you unless you attend to this matter by 7 August I will be issuing a summons in the County Court to recover costs of the poor panels and for my time expended on the subject