Force4 Reviews 

Ordered a chart plotter card. Someone was ment to call to check the card is formatted for the correct plotter. Noone called, 1 week later called to check where it is. Said it would be next week. 1 week later, still nothing. Called and still unsure why its not been delivered. Called 3 times and every time told someone would call me back, nothing but lies.

Good product price and delivery but probably the worst customer support I have seen as tried to return an item but no answer to calls or numerous emails

They say you find out how great a company's customer service truly is, by how they deal with their customers when things go wrong!!!!

In this case, the customer service has been appalling.

I ordered a fishfinder on Monday the 17th of March, I then had a message saying it was going to be out for delivery on Thursday the 20th of March.
Next thing I had a message saying it had been delivered on Tuesday the 18th of March. Very strange….
I wasn’t at home that day and neither was my wife. So I then rang force 4 on Wednesday the 19th at 10 o’clock to enquire whether this was true.
I was told it had been delivered by fedex, in which I asked to where, as nobody was at home and there wasn’t a parcel left anywhere. (Not that I selected this as an option anyway)

I was then told by the lady I spoke with she will look in to it and come back to me. In a few minutes…. Well a few hours passed and due to not hearing anything I called again,

I wasn’t greeted with any real empathy or apology for not getting back to me. Only, I haven’t heard anything back yet, they can take up to 4hours to respond. It was at this point I highlighted the fact it was now 14:30 meaning it had been over 4hours anyway, in which she acknowledged and said wait there let me check. She then came back and said they have said it was delivered on Tuesday and signed for by a J Joshua, (no clue who this is, it isn’t me) so I asked what address. The person didn’t know so said she will enquire and come back to me….

Thursday the 20th comes, I wait until lunchtime, I haven’t heard anything, so I call again…. I speak to a different women so have to explain my situation all over again, she then says the lady is due back from lunch in 10mins so she will get her to call me back then to let me know.
Again, hours later…. Still nothing so I call back around half 4 as I was conscious they close at 5. Again, not greated with any real empathy, sympathy or accountability from the member of staff, just simply that she hadn’t come back to me as there wasn’t an update from fedex.

I highlighted I had ordered this product as I needed it for the weekend when I was going out fishing. I was told she would chase it and come back to me….

I heard nothing at all the next day on Friday the 21st and I sit here now writing this on Sunday the 23rd with no further update or clue as to what has happened to my order. Shocking!

3 months ago I bought a dry suit and it turned out that it wasn't that dry because the material let water through. After sending an email the next day I got a sticker for returning the goods and a proposal for an exchange or a refund. I paid a little more and took a dry suit from another company and after charging my bank account the suit was with me the next day. I am very happy with their services.

Once again force4 delivered ecellent service and a great product as usual.

Went into the Poole branch this morning looking for a solution to convert my existing Seatalk network to nmea. The customer service I received was outstanding, Miles was really knowledgeable, took time to listen and understand my current setup and offer a practical solution. I don't often write reviews however I felt the assistance I received today was exceptional!

Good prices and good straightforward service. I've used Force4 for several years. Never had a problem.

Bought a number of items recently, two rubber rope protectors recently which were delivered in 2 days, price always good, nothing to complain about to be honest

Purchased an automatic shower sump pump from Force 4 which developed a fault within the warranty period. Despite the manufacturer's attempts to avoid responsibility Kat managed to obtain a replacement for me. She phoned me on the day of my complaint and kept in touch regularly by email and phone until the matter was resolved. She couldn't have done more. Very satisfied!

i wrote a few messages to them regarding a return. Never replied. Went to my bank

This is not about Force4 but about the Neptune 4500 cooker that we bought from them.

1. This is a marine cooker but does not have a locking mechanism when in harbour. This means the heavy oven door tilts it forward when opened and stuff can fall out.

2. The safety mechanism for the oven is supposed to be used one handed but I couldn’t manage it.

3. The pot holders for the burners are more in the way than useful. None of my pans fit properly with them in place. Worked fine on my previous cooker.

4 the safety rail around the burners is too high so actually makes it more dangerous not less. Also difficult to remove bits to enable cleaning.

Altogether this is a very expensive disaster. Shame on Force 4 for buying and stocking this horrible product.

I ordered an automatic bilge pump on a Saturday, which they dispatched the next working day.

Unusually their courier DHL Tracking showed the collection but no subsequent tracking events

I spoke to a very friendly lady by phone who agreed the item looked to have been lost and offered to send a replacement using a different courier

Thank you Force 4

Absolute crap company. For months I have tried to order items …. No stock, No stock….

I contacted them. They said they would look into it.

No reply - no answer. They shouldn’t be in business.

James Day.

Removable mainsheet track
Ordered. Received numerous emails, 'order received' 'order bein proceesed' order packed' order under way' DHL to deliver'
None of the above true.
Two weeks later found out that THEIR SUPPLIER had not receiced their order for the item!!!!
Numerous email promising it will be delivered, but nothing.
In the end blaming DHL, who really work well in this country.
Not a chandlery but some sort of platform.
Never shall use again!

Steve and Anne Carson

Customer Service does not exist. Purchased on line a Multiflex Steering solution, advertised with the wrong specifications. Tried to contact them via support email, facebook, instergram, nothing back. Will not use them again and regret it this time but they were the only company with this item.

Ordered a Navionics card and bought using the highest priced delivery service for £15 expecting the card to be here the next day or following day. So far it’s been 6 days with no card to show for it. They have stopped replying to my emails and will not answer my calls anymore after 5 try’s today. Won’t even offer any refund on the postage. Only to get told the other day that there cards are direct from supplier and they will chase it up. Clearly they are not chasing it up. After always using force 4 for work purposes I can happily say we will be using a new online chandlers now. Shocking customer service

Excellent. For a very long time I have been looking for a specific item (a hat) that went out of production some years ago. I’d pretty much given up hope of finding one but Force 4 had one on their website, reduced to a very attractive price because it was old stock, and they delivered it promptly. I’m absolutely delighted.

Really great customer service. When an item I received was found damaged when opened, the problem was sorted out over the phone straight away and to my complete satisfaction.

Well done guys. Many thanks.

Chas Roberts

I have not been able to redeem my Force4 gift vouchers online. Nor have I been able to get through to the company by phone since August 2023 despite several long waits on hold. £100 of vouchers will expire on 31 December 2023. Money for nothing for Force4.