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Footworks Edinburgh LTD Reviews 

592
•
TrustScore 5 out of 5

4.9

Shoe Store
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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its promptness and helpfulness. People frequently highlight the high quality of products, describing them as comfortable, well-made, and durable. The ordering process is often described as easy, with many appreciating the quick dispatch and efficient delivery. However, some customers also noted specific issues regarding product fit and sizing. Several people found certain shoes to be too narrow or felt they needed a different size than expected, sometimes requiring returns or exchanges. This suggests individual fit can vary, occasionally leading to returns or the need to size up.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort, quality, and wide... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting quick and... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and efficient.... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-quality and well-made... See more

Order

Clients share positive opinions on the ordering process, frequently highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more

Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good experience

I had a very good experience with Footwork when I bought a pair of boots. The boots come from US and they kept me informed of the progress of order and delivery.

26 November 2025
Rated 5 out of 5 stars

Easy, smooth and quick

Easy ordering and excellent communication from Colin. I got two sizes to choose best fit, the return of one was easy and I was refunded quickly. I recommend Footworks and I will buy from them again. I am very happy with my new and very comfortable Lems Boulder Boot Grip.

30 October 2025
Rated 5 out of 5 stars

6 months on.

6 months on I'm still dead happy with my purchase. Met the folks themselves (and their dogs!). Lovely customers service and stopped for a general chat.

The boots I got are well made and fairly waterproof. Have treated them as any other leather and coated well with dubbin. 150+ miles later over all sorts of ground and the soles are as good as new, no signs of separation and barely any wear.

They lack the flexibility of other barefoots and the toebox is seriously big, but I still find them super comfortable, if a little difficult to make snug.

29 April 2025

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