Footworks Edinburgh LTD Reviews 

590
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

590 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(590)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience all round

Bought a pair of Lems nine2five v2 shoes for an upcoming wedding and selected next day express delivery at checkout.
Shoes came on time as promised, and were excellent in both quality and fit.
Seems to be the only place that sells these shoes in the UK with a reliable returns policy, so highly recommended for that reason alone.
Thanks and will order again in the future.

19 May 2026
Rated 5 out of 5 stars

Great hiking shoe

Easy ordering and very quick service. Very happy with my choice of Lems Boulder Summit. They arrived in time for a hiking trip and they were comfortable straight out of the box and didn't require wearing in. I went with a UK7.5 (EU41) and that's perfect length and width for me - still fitting warm/hiking socks with no issue. Just returned from another hiking trip that was wetter conditions (light rain and bogginess in places), but nothing soaked in and grip remained good on most surfaces, except drenched grass/soil (to be expected though). Easy to clean.
Only downside is that feet get warm/sweaty because of the water proof membrane but small price to pay for dry feet on long hikes.
I'm happy I went with slightly chunkier barefoot shoes for hiking as my feet are well protected and kept dry.

22 April 2026
Rated 5 out of 5 stars

Hurray!

I've never had anything less than fantastic customer service from these guys, they process orders super quickly and are incredibly helpful if guidance is needed.

29 April 2026
Rated 5 out of 5 stars

They feel very comfortable

They feel very comfortable. I have found it so difficult to get comfy shoes for years and after my recent bilateral partial knee replacements 6/12, I thought I would get a gait analysis to better understand my foot shape and the way I walked. I ran the report through AI and these shoes were recommended, otherwise I would not have known about them.

21 April 2026
Rated 5 out of 5 stars

Great Service

I was very impressed with the service received from Footworks Edinburgh, my order was quickly processed and swiftly delivered. I would definitely use them again and recomend them- great service thank you.

30 March 2026
Rated 5 out of 5 stars

Lems Boulder boots

Lems Boulder boots. I could see the quality immediately. So well made. Instantly comfortable, slightly thicker underfoot compared to other 'barefoot' boots, which is what I wanted a more robust hill walking boot with 'no heel rise'. I have been disappointed with other brands, mainly the gluing of soles and some are not waterproof, inspite saying they are. These look as if they will really stand the test of time. Not been out in the wet yet. Supplier, dispatched quickly kept me informed of my order all the way and neatly packaged.

30 March 2026

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