FootwearMerch Reviews 

283
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with product quality, noting items were often cheap, uncomfortable, or did not match advertised pictures and descriptions. A frequent complaint concerned inaccurate sizing, with many finding products much smaller than expected or that the company's size charts were incorrect. Additionally, numerous people never received their orders or received incorrect items, and faced difficulties with the return policy as requests for refunds or exchanges were often refused. However, some customers also noted positive aspects, such as products arriving as expected with good designs and comfortable fits. A few other people also felt that shipping was not an issue, with some receiving timely deliveries and notifications throughout the process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers report... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

People report significant dissatisfaction with their orders, with many stating they never received the items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting very long shipping... See more

Return policy

Customers express significant dissatisfaction with the return policy, often reporting an inability to return... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 3 custom crocs for granddaughters. Shipping time was several weeks which I was not realizing or aware of but maybe that's on me. I was then traveling for many weeks and got home to open th... See more

Rated 2 out of 5 stars

The sandals are a very cheap version of crocs, and are very uncomfortable. They were worn for almost 20 minutes, and could not be tolerated.

Rated 2 out of 5 stars

Crocs are wrong size. I would like to return for a refund. You send me 2 pairs. First pair was wrong size but 2nd pair pair was correct size. I havent been able to contact company for a return. Cou... See more

Rated 2 out of 5 stars

Shipping took a very very long time. It was about a month before I received the shoes.


Company details

  1. Footwear Wholesaler

Written by the company

FootwearMerch - Creative, Inspiring, Exclusive Custom Shoes Crocs


Contact info

2.2

Poor

TrustScore 2 out of 5

283 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.2

All reviews

(283)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Never arrived

I contacted the company to find out where my package was at, they claimed it had been delivered and that I should check my security cameras. I saw no package being delivered and the shipping address was correct. Total scam company.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE- DO NOT ORDER

AWFUL, just AWFUL! They tell you to measure the size of the foot. I did and ordered size recommended. Arrived 2 weeks after what was said. The size is 2 sizes too small. I requested a refund (based on their website it had to be done with in 30 days of arrival date. After SEVERAL emails, they are now telling me they are not refundable. What a garbage company. Do not trust them and I wish I would have read reviews before I ordered.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

COMPLETELY FALSE ADVERTISING!!!!!

Las Vegas Raiders NFL crocs are being advertised as being rhinestones and glittery. they arrived as flat gray with dark grey flecks. absolutely no sparkle!!! the raider logos are off centered. And they have a strong smell of gasoline! COMPLETELY FALSE ADVERTISEMENT!!!!

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Own sizing Don't order here

Responsed by saying they have their own store sizing and that it is "not natural" to post their sizing chart if not necessary. Really? You sell shoes. You order shoes according to standard sizes. Theirs are way different. Do not order. It will be wrong and no exchanges or refunds.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could write this zero I spent…

I wish I could write this zero I spent a lot of money on a child size 12 US and got a size 9.5 US. I have no idea why they could mess this up and why there’s no way to get in touch with them. I had no idea that they were not legit And it’s not a real company it’s a scam beware

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible! I spent over $40 and received a refund of $13.54. The crocs were too big and it has been a nightmare dealing with them. Will NEVER buy anything from this company

Company will not refund or exchange crocs for smaller size. I spent $42+ and only received $13,54refund. They argued with me and will not give me my money back. I will NEVER purchase anything from company and may be taking legal action, so there don't experience the same treatment.

3 September 2025
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong! Do NOT order from this company. They are not in the UK, but in China. Speedy shipping means over two weeks. “Crocs” were wrong size, holes were not punched and the quality is horrible. $55 later and no one can respond! Please do not buy- false advertising!!

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Customer service very poor.

I ordered a pair of Crocs in a US size 6. They sent me a pair in a European size 41 which is like a US size 9. They swear they are the right size and refuse to exchange them. They offered me a 25% refund which is not the solution I want. I ordered these as a gift but they are not even CLOSE to the correct size. All I can do is try to sell them on eBay, probably for a loss.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam!!

This company is a scam!!! They have very nice pictures of their merchandise but what you recieve looks nothing like the product you thought you would be getting. They say you 30 days to return the product if you are not satisfied. They will NOT do a return they want to give a replacement only. I had to put in a dispute with Paypal over this.

24 August 2025
Unprompted review

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