Footkit Reviews 

48
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I love this company and have used them on several occasions for tops. I recently ordered another top and received it the other day and as always I am extremely happy with my purchase. The quality is s... See more

Rated 1 out of 5 stars

I have emailed several times to see when my purchase will arrive , to start the emails were ok but then I got a very rude one which now reading the reviews I can see it’s not just me . After receiving... See more

Company replied

Rated 5 out of 5 stars

UPDATED REVIEW: After putting a bad review on Trustpilot, I received a reply from Footkit informing me that they had replied to my emails and to check my junk, indeed all 3 replies were there! I r... See more

Company replied

Rated 1 out of 5 stars

I have to say it has been bad. I ordered chelsea new kit for my son i was sent the old kit. I am still waiting for the new one and the others since a month now no tracking number.

Company details

  1. Soccer Club

Written by the company

We offer all the popular kits from all of your favourite clubs. We have great prices for all of our items and we make it easier and more affordable for you to support your favourite clubs without the huge price tag. We also give you the option to customise your kit, with personalisation which can either be your favourite player or your own name.


Contact info

3.2

Average

TrustScore 3 out of 5

48 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(48)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service after receiving…

Awful customer service after receiving the shirt without the name and number on, even though it was paid for. When they did reply to emails they were rude and very unhelpful. Still waiting for the returns address so this can be sent back. AVOID

15 October 2024
Unprompted review
Footkit logo

Reply from Footkit

Good evening,

Can you please get in touch and provide us with your order number? We cannot find an order with your name. Please email us directly at into@footkit.net

Rated 5 out of 5 stars

Are the tops a true fit or do u need to…

Are the tops a true fit or do u need to buy a size up???? Cheers Dave

3 September 2024
Unprompted review
Footkit logo

Reply from Footkit

Good morning,

If you send us an email with your chest size, we will be able to help you with this query. Please email us at info@footkit.net

Rated 5 out of 5 stars

Excellent

Once again more than happy with my purchases excellent quality fast delivery great price excellent customer service always more than happy to help with any questions or queries I will be ordering some away shirts very soon also kids strip

22 August 2024
Unprompted review
Rated 3 out of 5 stars

Still waiting for my order have not had…

Still waiting for my order have not had an update since 25th august was told 11 days for delivery! The reviews looked good for this site so bit disappointing at the lack of communication after sending two emails for an update

30 August 2024
Unprompted review
Footkit logo

Reply from Footkit

Good morning,

Firstly I have checked our inbox and you have sent one email which was on the 29th August a day ago at 6:17pm. We're not open at this time, so you would have received a response today however I am not sure why you have left a review after not even waiting the 11 working days. But thank you again, we will contact you via email.

Rated 5 out of 5 stars

Top Quality

Once again this company did not disappoint, this is my third jersey ordering and from the ordering process to delivery no complaints top quality jersey at unbelievable price .

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality shirts

Superb quality shirts at a very good price. I've ordered 3 shirts since May and all have been great buys.
All with original tags so not knock-offs and the quality you would expect from original shirts, including flocking which is the official font. Will buy more shirts from here.
The time it take from ordering to arrival is good. There's no date of arrival but you can track the process being made. Tracking keeps you clearly informed and on the day of delivery you're not sitting around waiting. Courier also a very friendly guy.
I can recommend this company and I have had no problem at all with customer service. They reply quickly and politely to queries.
Highly recommend.
Thanks

17 July 2024
Unprompted review
Rated 3 out of 5 stars

Poor communication and no goods arrived

I placed an order on the 5th June and still not recieved
Communication is sparse. I had a reply saying out of stock another one chosen and numerous correspondence sent gir an update with no reply
Would definitely not recommend this company
Another form sent this morning requesting an update or I want a refund

5 June 2024
Unprompted review
Rated 1 out of 5 stars

I am still awaiting an order placed…

I am still awaiting an order placed 27/5. Their correspondence is terrible and I also received quite a rude message with regards to my order. Was told last Monday it would be being sent out but still nothing. Will never use this company again, there are so many more professional companies out there. Cannot comment on quality, but in their bio they claim outstanding customer service, which is completely inaccurate. Instead of arguing with your customers and stating 'facts' it would be wise to apologise for delays and inconveniences.

27 May 2024
Unprompted review
Footkit logo

Reply from Footkit

Good evening,

I will happily attach the response you received below, which you have labelled as rude.

"You placed the order on the 28th, at the checkout page it clearly states it takes up to 11 working days to ship items. Which you agreed and paid, then on the 29th you emailed us asking us if we can send you a refund because the order hasn’t been processed within 24 hours of you placing it. The orders are left on awaiting fulfilment until they are dispatched. But I can see we asked for an order number which was sent to us on the 30th. Which my colleague must have missed, so for this I’m sorry.

What would you like us to do, do you want to cancel the order for a refund or would you like the item? I’m not entirely sure because I can see another message asking for an update on your order."

After placing an order which clearly states up to 11 working days, you expected the item to arrive after 1 day. We responded asking for an order number to which we received no reply until 2 days later and as you stated it was stuck in your outbox and we did not receive it. We appreciate the review but please at least be transparent with all the facts.

Rated 5 out of 5 stars

Great product

Read the reviews and thought i would take the chance and so glad i did, order came today, its exactly like the one i paid double for, it took 13 days to come but worth the wait, i will definitely be buying again and very soon at that price

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

Really pleased with the service from Footkit team. They are really busy so took a little time for the jersey to arrive but overall the customer service team was responsive and helpful. Will buy again.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Good Quality!

Really good quality t shirts and would definitely recommend. Delivery came really quick, will definitely be ordering again!

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Would not recommend I ordered a…

Would not recommend I ordered a football kit said allow up to 11 working days so I ordered it in plenty of time it was for my sons birthday which is today it still has not arrived emailed they said they had staff off with covid have recently emailed again and have not yet had a reply

13 November 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM!

DO NOT ORDER FROM THEM!!
Terrible service! No idea about item, as still have not received it as if 12th Nov and ordered it (UK delivery) on 21st Oct, and not even personalised it! When chased them, I did not get reply but got an email with RM tracking number (still says RM is waiting for it!!). When chased again, I was told it was sent and it will be delivered...One day!!! And I can return it when I get it!! Well, the point is, I have still not got it nearly 1 month since ordering 1 simple item! Rude customer service blaming it on ...customs! I've order stuff past 21st Oct from China and the USA & got all of them already so clearly a pigeon from Ireland must be lost!!
Waste of your money!! Go somewhere else.

12 November 2023
Unprompted review
Footkit logo

Reply from Footkit

When you’re rude and condescending with staff, I’m not sure what you expect. You emailed us and asked where the item is, we sent your tracking as a response. You then emailed us again, with some choice words which include, “lies” “clown” “scam” . Even after this we informed you that the item is at customs, which it is and I offered to send you a screenshot of the tracking from our side. But you decided you know how everything works and my explanation isn’t good enough for you. I’m not sure why you expect any gestures of good will whilst being rude and arrogant. We have stated multiple times, ONCE the item arrives return it and we will refund you.

PS. You have also changed the dates, you ordered on the 25th as your email states. Not the 21st.

Rated 5 out of 5 stars

Amazing quality

I love my Inter Miami Top, I've had it for about 2 months now and I cannot fault the quality. I've told all my friends and family about footkits, we're planning on doing a big order for Christmas for all of the family. Will definitely be ordering again, many thanks!

17 October 2023
Unprompted review
Rated 2 out of 5 stars

The Jersey fits perfect and it looks…

The Jersey fits perfect and it looks really well. As the shorts are white, it's see through which is not good. What's worse I ordered personalised writing which came off after one wash. Not impressed have a very disappointed girl!!

13 October 2023
Unprompted review

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