Tickets were available and taken straight to our hotel. Very friendly service and great communication on exactly what you need to do
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The match was good. However, I didn't like that we paid extra for online tickets but received physical ones.
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together. Keep checking your match date because it may change and you won't get any specific notification. The ema... See more
Company replied
We booked tickets for Real Madrid v Celta Vigo, communication was good and we were given directions and instructions 2 days before the game. We met Helena who supplied us with the tickets, everything... See more
Company details
Written by the company
Football Experience is one of the world’s largest secondary marketplace for football tickets.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very stressful experience!
Experience very stressful and would suggest that you think carefully about using these guys. I paid £1000 for Real Madrid tickets for 7 friends but we did not know they were legit until got in the ground.
Tickets were supposed to be dropped at hotel but the package that was dropped off was not for me. When I contacted them on whatsapp, after some messing about we were then sent etickets. Of the 7 tickets, 2 looked to be child tickets. Super stressful all way to ground until all 7 of us were let in!
Also, we paid 30% extra to have 2, 2 and 3 seats together in one section but we ended up somewhere else on top row up in the gods. Plus 1 person was on their own on row in front of other seats.
It was a great experience to see the Real game and the tickets were ok in the end but not sure I will be booking any future tickets.

Reply from Football Experience
Everything was as promised
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together.
Keep checking your match date because it may change and you won't get any specific notification. The emails are coming saying 2 weeks left, 2 days left but it may be too late for you if you made air tickets and hotel bookings ahead...

Reply from Football Experience

Reply from Football Experience

Reply from Football Experience
Great game Liverpool-Toulouse
Great game! The tickets game by WhatsApp and that worked very clearly.
Thnx for the experience

Reply from Football Experience
Went to a Manchester City match with my…
Went to a Manchester City match with my 2 children (age 8 and 10). Good seats and all 3 sitting together. Electronic tickets delivered the day before the match. All communication is by whatsapp (they always respond very quick). Electronic tickets delivered by Whatsapp. I was worried if everything would go okay, but everything was as they promsed. Next time I will order again at football.experience. Thank you one more time!

Reply from Football Experience
Great communication from start to…
Great communication from start to finish. Amazing seats, wonderful experience and we will definitely use them again.

Reply from Football Experience
Actually I might not repeat the experience
Actually I might not repeat the experience again. I bought two tickets worth of 380 Euros for Real Madrid x Osasuna at the Bernabeu. And the seats heatmap were supposed to be in a very good place. I was surprised with a seasonal tickets for someone's else and my seat were almost touching the ceiling behind the goal keeper. thats ridiculous for 380 Euroes.

Reply from Football Experience
Overall great experience
Overall great experience. Easy to get in contact with through whatsapp. We ordered 4 tickets and got them on 2 separate places (but close to each other) so that is the only minus.
I’m after buying el clásico tickets so…
I’m after buying el clásico tickets so I don’t know what I can rate them but they are asking for my passport number??
I was suspicious for nothing
Normally I do not buy tickets at third party sellers. For this PSG vs OM match there was no other possibility as several credit cards on PSG official website didn't work. Prices on the club's own resale site where even higher, so I decided to give football experience a chance.
Everything was like described before. The ticket arrived even some time earlier than 24h before the match by eMail. So make sure you understand that you should have an eye on your contact details (if they don't deliver eTickets, you should tell them your hotel address) to smoothen the process of the ticket coming to you and obviously it will work out then.
Great work by the team
Great work by the team. Very cost effective ticket rates.
i ordered 5 tickets for me and my…
i ordered 5 tickets for me and my family in the same place , i have got 3 different places !!!!
there was a mail and a promise ti deliver the tickets to the hotel , it was a big lye , i had to pick it up and to bring it back.
Be careful above date changes
We booked tickets for the Real Madrid game as we had a lad’s weekend in Madrid. I waited till the game was confirmed on Real Madrid website with a Saturday evening kickoff then bought 3 tickets. Communication was excellent and clear regarding collection points etc . Unfortunately less than 2 weeks before the match the date and time was changed to 21.00hrs on the Sunday night., we couldn’t rearrange flights so didn’t attend game. We got No refund from football experience as was stated in Conditions that this could happen . I tried to see if they could resell the tickets but got no reply. Just be careful about dates as la liga do move games at last minute as it’s an expensive lesson.
Great experience real madrid
We purchased tickets for real Madrid home game. All the questions I had after the purchase were answers by WhatsApp very quickly. The tickets were send by WhatsApp and were at the area that was written on the site. Great experience
Just satisfactory
I purchased two tickets for the match between Chelsea and Nottingham Forest. Overall, the service was satisfactory and I received the tickets well in advance. However, the first time I received the ticket through an email and a link to download the tickets but it did not work. Also, the difference between the ticket price (almost 160 Pounds) and the original one (61 Pounds) was quite noticeable!
Thank you great seats
I recommend to buy from this company. Great seats.
Happy that you share with me that link
Happy that you share with me that link. I had a bad experience with your company , the tickets you sold me were for a wrong date and I miss the game and loos 700 pounds
no body took responsibility despite i had the evidence of wrong dated tickets and reservation
FA Cup Final: City v. United
Bought tickets for the FA Cup Final between City and United. We were two friends from the US and didn’t know how we could find tickets to this rivalry championship match but FootballExperience pulled through. Tickets delivered electronically via WhatsApp the day before the game. Thanks FootballExperience for a great time!
FC BAYERN Great price actually the cheapest
Great price actually the cheapest
Great communication
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







