Food Lion Reviews 

245
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were unhappy with their experience overall. Many people frequently encountered unhelpful and rude customer service, reporting long wait times and unresolved issues. Reviewers also experienced unprofessional or unprepared staff with poor attitudes. A significant number noted a decline in product quality, citing spoiled meat, incorrect produce, and unpleasant-tasting store-brand items. However, some people mentioned positive interactions with professional and pleasant staff members. A few others also found certain stores to be clean, well-organized, and offering a good variety of fresh produce or specific quality products.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising employees for being polite,... See more

Product

Consumers find product quality to be ambiguous, with some praising specific items like BBQ sauce and banana... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing frustration over stores... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising specific items like amazing... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing experiences where employees seemed... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of m... See more

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more

Rated 1 out of 5 stars

If your not early your already late so the store on Independence and shore Dr definitely need to learn concept. Why should a customer stand at locked door as employees slowly stroll in then I was told... See more

Rated 1 out of 5 stars

Cashier held three boxes of frozen food in their hand, scanned it five times, then subtracted three, and added back two; that makes getting charged for 4!! Took several minutes to get that sorted o... See more


2.0

Poor

TrustScore 2 out of 5

245 reviews

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2.0

All reviews

(245)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Had enough no more

I've been going to food lion in Nutter fort for years. Cant go no more, Getting tired of being treated like crap again, had a cart for of grocery. The cashier didn't want to take me with all my grocery and pop. Was throwing my grocery around and banging them down. Iam there 3 to 4 times a week since i live there spend about $2000 a month no longer take my business to Kroger's

3 August 2024
Unprompted review
Rated 1 out of 5 stars

Casher too busy socializing

The cashier India at Coliseum Crossing in Hampton was too busy conversing with a young male employee to even greet me and they were talking about someone getting pregnant and having a miscarriage. Very inappropriate. She stopped scanning my items twice to pay more attention to him. These kids need to be better supervised.

28 July 2024
Unprompted review
Rated 2 out of 5 stars

Talk to me

I wasn't aware of the phone policy in your store. The cashier's device was hidden by her hair, as she continued her conversation with her friend on the other end. It would have been nice to be recognized as a customer. She then carried on a conversation with the other cashier about work. I had to reach for my change because she was too busy to put in my hand. No thank you for shopping. I will definitely look to see who is the cashier next time I check out.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Went to Food Lion in Princess Anne MD…

Went to Food Lion in Princess Anne MD to send a Western Union and the clerk sent to wrong company. Been back and forth with 3 different managers about getting a refund. All 3 giving different answers not to mention staff was rude and unapologetic. They act like it wasn't their fault or problem. Still waiting to hear from someone.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

I love Food Lion

I love Food Lion! They are my go to. They don’t carry my cat food brand so I have to buy it at Walmart which their Instacart is way worse! How can I get Food Lion to carry Special Kitty pouches by the case?

18 July 2024
Unprompted review
Rated 1 out of 5 stars

FoodLion has a policy now where they…

FoodLion has a policy now where they have their associates walk up to you at the register and ask if you need help with the items in the bottom of your cart as if you’re going to take the items without paying for them, I have never felt more violated and judged in my life, the self checkout was full but for some reason I was the one approached and it bothered me cause I have never had to take something that wasn’t mine and I felt as if that associate judged me until I ask her why would she ask me that and she said it was company policy, I will no longer shop at that store and FoodLion you need to do better .

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Well its just awful

Well its just awful. I am annoyed I had to give it a star. Just moved here and am honestly thinking of moving. Unless I drive 2 hours I am stuck with Wslmart and Food Lion. Its sad really sad. I have been 4 times so far. One food lion is better than the other one butin this day and age is depressing.
Moving into my new house 8th. It will be back on the market 9th.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Employees deliberately block aisles and won't move when you try to get productst now left the newark delaware store…

Just now left the newark delaware store off rt 4.. Want to get cat food.
Twice. Employee sitting on the cart was reloading the cat food, I could clearly see what I wanted.But she was blocking it.I walked up tried to get at it.She saw me and ignored me, I picked up a small box to put my product in, tried to get at it, couldnt, Threw down the box in disgust and walked away.Couldn't help but notice she watched me the entire time , a few mins later, tried again..still sitting, Finally said something to me.I told her that don't bother to move.I will just reach what I can reach instead of grabbing the product.That is clearly on the shelf and that I want to buy.. As I walked away.She didn't seem happy with my comment and had something rude to say to my back.I turned and thanked her for the rude comment.. 3 minutes later, I'm picking up gallons of milk.I turned to return it to my cart 3 feet away.I see their employee who sees me doing this.Deliberately cuts me up with a large cart full of product.He would have slammed into me and hurt me since i'm an old cripple.. I'm now really pissed off.. When I check out and find the bag when I reach home that the employee had put my eggs on the bottom and had broken half of them.That was the final straw.. I wish this place wasn't so convenient because I'm just gonna have to stop coming here.Not to ad that there was at least 5 products looked for and did't have.And this is also a continuing problem..

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic employees at Berlin Store

This store, Berlin, MD has the worst employees. Extremely rude.
Last time I asked an employee where so.ething was and she said "I don't even know what that is" and walked away.
Today I went on.the side of the building because it was the only shade. A rude employee sitting on the bench said there was no parking there.as I was leaving the other rude employee was trying hard to make sure I saw her recording.
I have never seen.worse employees. That is bad, as fruitland walmart held the record, before.
Needless to say, you have lost a customer.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Rubbery Refried Beans?

We shop at Food Lion regularly. One item we buy, Food Lion "Traditional" refried beans has always been an excellent deal. Today we purchased a can and used it as part of dinner. I heat them with 2 tablespoons of butter and if they need thinning add a small amount of milk. These refried beans got rubbery and thick as they heated. Add a little more milk, they get a little thinner but thicken back up as they heat and get rubbery. They taste like flour or corn flour has been added and that is exactly how these starches would react if added.
Food Lion, are you cheating and adding flour to stretch the refried beans. Someone should investigate

19 June 2024
Unprompted review
Rated 1 out of 5 stars

High Prices / Poor Quality

Food Lion is convenient as it’s local.
There isn’t much left worth eating anymore.

The meat and produce are bland and taste a little old now and the dairy has low shelf life.

The fruit is sour, tart and sometimes firm or hard; rarely sweet.

The Food Lion checkout typically has only 1-2 open at a time; I don't do self checkout.

The prices are high and the quality of groceries is rather poor.

15 June 2024
Unprompted review
Rated 1 out of 5 stars

I used to shop at Food Lion and checko…

I used to shop at Food Lion and checko ed online coupons and progress. Now they have a "proof you are not a robot" that does NOT work to get into the site---they do NOT reply to email. Why should they care even if I am a robot--if I spend $$$ at their store. Hello Publix and Kroger--your sites are always welcoming to me and my robot.

1 June 2024
Unprompted review
Rated 3 out of 5 stars

Not always a pleasant shopping experience

I'm a very early shopper and I usually get to the stores between 8:00 and 9:00. If I shop later in the day I can find fresher items, but first thing in the morning everything looks terrible. Everybody's trying to stock shelves because they're empty and the produce looks terrible. I don't know why they can't stock at night to have everything fresh for all shoppers whether they shop mornings or afternoons or evenings. I don't know about other food Lions but this happens all the time at the Garner Food Lions.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Food lion used to be a good grocery…

Food lion used to be a good grocery store to shop at. Now they are the most expensive grocery store to shop at. For starters they and the best prices on beer and now their beer is double the price as Walmart Kroger and Dollar general market put together. They need to do something because this is ridiculous. We used to shop there because it was close to our house. But now we rater drive 15 minutes away from our house because of Food lion price gouging

19 May 2024
Unprompted review
Rated 2 out of 5 stars

Food Lion:unhappy staff and value drop

I notice the staff tries to deal with the stocking and quality issues customers bring to them, especially because I'm understanding to how difficult retail can be they get it when I ask questions, but it's like their hands are tied and they've given up most of the time. I've heard them say they "will try but it probably won't do any good" and similar wording. The quality has dropped like other stores I've been to. Prices inched up, packages shrank, items are constantly out of stock..like unsweetened almond milk and heavy whipping cream. Many store brand items run out of stock and only the smallest organic size will be available in number so it makes me think...are they stocking the items that makes the highest profit and decreases customer selection because people need to buy staple items or are manufacturers switching what brands get better access to the raw product?..who knows the real answer it's just my observation and it's common to see this at many other locations I've been to in Hampton Roads and Southside Virginia. Happy staff and Value are getting harder to find.

6 May 2024
Unprompted review
Rated 2 out of 5 stars

Food Lion Store #0930Some Old People Sometimes Need Not Reenter the Workforce.

Food Lion Store #0930, 481 East Broad Ave., Rockingham, NC, (910)997-7468 has a terrible need for customer service training. My niece walked in today, 5/3/2024, to pick up a few items, and she was wearing her mask which her reasons are her business like the other folks and even some of the store employees who were also wearing masks. This old white female precedes to make this asinine statement, "I don't need to wear a mask, I just need to behave myself." And when a co-worker asked her,"Who?" The old bitty points directly at my niece. This was ignorant and uncalled for as there were plenty of other people wearing a mask. I assume the bat was jealous because my niece is young and firm while this old hag is not only not aging with dignity but with no grace whatsoever. I recognize ignorant behavior like this has to do more with the offender than their victim, but my niece nor any other customer is responsible for her low self-esteem or her inability to stay firm in certain places as she gets older. I don't know about you, but I don't go in and help pay folks' minimum wage paychecks to be insulted for just walking in. To me, though, this reflects poorly on the store's management and, obvious, lack of providing customer service training for their staff. If you are not happy working in a customer-service job, go sling them low hanging tits on the corner somewhere. I'm sure some desperate crackhead would give you a few dollars to use your dirty mouth for something better than talking trash about a paying customer minding their own business.

3 May 2024
Unprompted review

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