Food Lion Reviews 

249
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, reporting unhelpful interactions, long hold times, and rudeness. Staff were frequently described as unprofessional or having poor attitudes, with some managers being disrespectful. Consumers also expressed dissatisfaction with product quality, noting rotten produce, spoiled meat, and items not matching descriptions. Conversely, some people were satisfied with the professionalism of individual staff members and appreciated the cleanliness of certain stores. Yet, others noted persistent problems with product availability and order accuracy, including slow restocking or incorrect items.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers reporting negative experiences, such as rude... See more

Product

Users describe ambiguous interactions with product, with many expressing dissatisfaction regarding product... See more

Location

Customers had ambiguous experiences with specific store locations, with some expressing frustration over... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing dissatisfaction with produce and meat... See more

Customer service

People report negative experiences with customer service, with many expressing dissatisfaction and a feeling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more

Rated 1 out of 5 stars

Worst Food Lion ever. Did pickup order for the snowstorm they never shopped. I showed up to ask why they apologized and said theyd shop it tomorrow and will call me but it will be ready at 8:30am. Nev... See more

Rated 1 out of 5 stars

Loris Food lion has really gone down the tubes. Fresh chicken thighs were swollen up in the packages again this week. Stocking clerks seemed to have an attitude if you needed something on that isle. I... See more

Rated 1 out of 5 stars

When I asked the manager how to request products, she told me to get online. So I did. A few weeks later I receive a call from her boss saying how much they appreciate their customers and that she wou... See more


2.0

Poor

TrustScore 2 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(249)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I love my local food lion store

I love my local food lion store. I went on the other day and found many of things the a was shopping for, only to realize they had been put in little locked plastic boxes. I asked about this and they told me it was for theft deterrent. I got 35% of what I wanted because my cart filled up with little plastic boxes. Apparently food lion would rather inconvenience its patrons in instead of holding people accountable for stealing. I got the other 70% of my shopping at another grocery store who doesn't have plastic boxes. I won't shop here anymore till the boxes are gone

6 September 2023
Unprompted review
Rated 2 out of 5 stars

Food Lion's new online ad is the worst…

Food Lion's new online ad is the worst I have seen! the ad itself is only a small part of the screen, they put a picture of a pear that takes up half the page, making the ad unreadable without zooming in 300%. They put large scissor icons over top the items needing additional steps AND YOU CAN'T SEE THE ITEMS! I cant believe there are business people that have designed and approved this.

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Rotissierre chicken undercooked

Rotissierre chicken undercooked. It,s bad enough the birds are smaller with higher prices, now they are not even thoroughly cooked! Never again

5 September 2023
Unprompted review
Rated 1 out of 5 stars

Store will not do refund for bad produce bought at another food lion in the area

I purchased two watermelons at the store on Ramada Road while I was in Burlington the other day. The watermelons were bad. I called that store and was told by the manager that I should be able to get credit at the store in Graham where I usually shop with a valid receipt--I also had pictures.

When I went to that store the lady in charge told me that I would have to return them to the other store.

No parking in Graham, not convenient to return to Ramada store--poor customer treatment!

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Cannot get any service

Cannot get any service. Front doors been busted for 2 months. The other door they keep shut because of security reasons. Most management in store has attitude. Customer service deli department. My last time going there. I'd rather spend more money and get better service.

19 August 2023
Unprompted review
Rated 1 out of 5 stars

Be advised

Be advised, there are no bargains in the produce section at food lion. If there's a sale price on any produce item, DON'T buy it.

7 August 2023
Unprompted review
Rated 2 out of 5 stars

While shopping at food Lion in Ocean…

While shopping at food Lion in Ocean Pines MD tonight at 8pm here is what I experienced.

A cleaning crew with very large mops and a man driving a large loud floor cleaner racing around much to fast. The store was very crowded for a Saturday night but it’s summertime in a resort.

I believe Food Lion should re-think
Cleaning & dry mopping floors at 8pm in the evening. The man then would be using polisher but before that began I had left the store.

This is an accident waiting to happen and I don’t appreciate these cleaners especially the one driving the huge cleaning machine that appeared to be almost out of control.

This can’t be kosher with OSHA.

Thank you
S.Shepard
Home owner & Food Lion Shopper

22 July 2023
Unprompted review
Rated 1 out of 5 stars

Have used the To Go service for several…

Have used the To Go service for several moths, orders are shorted or wrong, substituted items off key from requested. As of late, last 2 orders the have charged me with an 8 cent delivery fee even tho I'm picking up that nobody can explain. An hour after my phone question as to the charge Food Lion initiated a charge to my bank acct for 4.59 that actually was a credit with no Explanation. Food Lion blames instacart. Instacart blames Food Lion. Wait, what. Do not trust Food Lion. You cannot remove your payment method on their website as they or instacart can access at will.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Granola by food lion

These ingredients should not be in the Food Lion low fat granola cane sugar salt rice syrup these ingredients should not be in it because those we have more inflamed colitis

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Food Lion store 192 in Elizabeth City

Food Lion store 192 in Elizabeth City, NC is filth. The employees are nice, but the shoppers are disgusting. They wreak of weed, stink, rotten period odor, and lack of bathing.

I've also witnessed the SM bullying employees on multiple occasions.

10 July 2023
Unprompted review
Rated 1 out of 5 stars

I hate the new food lion app

I hate the new food lion app. The old app was much better. This new app is to confusing, there is random stuff everywhere on the app. No cohesiveness at all. You can not check your last purchase. It only tells u what u bought. It no longer gives you the day you bought it what your savings were on that specific purchase. The app also does not update. Made a purchase 3 days ago and it still does not show on the app. Also the app shows I earned 2 dollars but it us not under my rewards. I will now being going to Kroger so I can use my savings and Kroger app in peace

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Only 1 star because I cannot choose 0

Only 1 star because I cannot choose 0. App won't work. Zero help from customer service. The app SHOULD work no matter if you have an iPhone or Android!!
I shop for 10 families in my neighborhood.

food lion just lost ALL our business!!!

I will happily drive an extra few miles to avoid food lion's offense. Come join me in boycotting food lion

In MARCH I was told the problem would be fixed within a matter of days and to check back in a week. I gave it 4 MONTHS and they STILL don't have their stuff together...

3 July 2023
Unprompted review
Rated 1 out of 5 stars

The website and the app are trash

The website and the app are trash! The website is not user-friendly at all. Full of bugs. No way to fix errors. I LOVE Food Lion (the store) but the app and website are terrible. Terrible. Terrible.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

at food lion no.1349 tramway, sanford, 27330

at food lion no.1349, there are two young women who really care about their customers and go the extra mile tomake sure that we are happy by making sure i find what i camefor and showing me exactly where the item is and if the sale price was wrong they make sure it gets corrected and they are both very patient and kind with outgoing personalities! please give them credit because they are the reason i come to fhis food lion. Their names are Leah and Johanna.

12 June 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look