Foodler Reviews 

2,113
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more

Company replied

Rated 1 out of 5 stars

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more

Company replied

Rated 1 out of 5 stars

Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more

Company replied

Rated 1 out of 5 stars

They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more

Company replied

Company details

  1. Take Away Service
  2. Food Products Supplier

Information provided by various external sources

Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

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1.1

All reviews

(2,113)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good selection of restaurants

Good selection of restaurants, customer service is available promptly when needed and often is able to resolve delivery issues with restaurants. I 95% prefer to use Foodler over competitors such as Grub Hub due to the points reward system.

13 July 2017
Unprompted review
Rated 1 out of 5 stars

Delivery late, wrong food, unhelpful customer service.

Delivery was a half hour late AND it was the wrong food in the order, plus the driver had me fill out a physical slip for the tip instead of waiting for a tip through the app—clearly it's an undeserved tip, as everything about this order has been handled unprofessionally and sloppily. The customer service representative on the phone number I was given to call for order issues is currently giving me the runaround and saying the driver has to finish his other deliveries before he can get ahold of other customers to see if they have my food while I received theirs. Utterly unacceptable service.

12 July 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello K A,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 4 out of 5 stars

Great Service with a Few Hiccups

We've been ordering regularly through Foodler from a wide range of restaurants, and our experience is usually excellent - quick deliveries, full orders, food hot and ready to eat. We've had a few hiccups along the way - mostly one or two items missing from an order - and most can be traced back to the restaurant rather than the delivery service. When notified, Foodler/Dashed has always reached out to make it right. I was extremely impressed when one of our food orders went astray, and Foodler customer service stayed on it through several email exchanges to be certain the issue was resolved to my satisfaction, and went the extra mile of checking in with me a few days later to make sure that the promised refund had been applied.

12 July 2017
Unprompted review
Rated 2 out of 5 stars

The food was good but I asked for all …

The food was good but I asked for all white meat and i received mixed.

12 July 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Jk,

I'm so sorry to hear about your experience. Our support team has reached out to you about this. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 3 out of 5 stars

I once told them about one of the …

I once told them about one of the foodler drivers saving my number and contacting me later - which is creepy. They never got back to me or did anything about it.

11 July 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Leah,

I'm so sorry to hear about your experience. Our support team has reached out to you about this. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

The order never came

10 July 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Sherif,

I'm so sorry to hear about your recent experience. Our support team has reached out to you about this. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 4 out of 5 stars

I love the sushi here!

I love the sushi here! So, on a Sunday evening a friend and I decided to try their Chinese dishes. The food was inconsistent. First, the beef teriyaki was fantastic! Beef quality was excellent and the meat was moist, tender and so tasty. The lobster sauce was quite good. Egg rolls were good, your average fare. Unfortunately, the pork fried rice was terribly dry and seemed like it had been made a couple days earlier. And the pork egg foo young was also overcooked and the pork was so dry it wasn't palatable. We ordered on a Sunday, so perhaps another day of the week these issues might not happen.

10 July 2017
Unprompted review
Rated 1 out of 5 stars

Unacceptable doesnt keep menu up to …

Unacceptable doesnt keep menu up to date with items and doesnt do any sort of helping the customer to solve issues.. Very bad experiences lately and very bad customer service. 8 times out of 10 my order is wrong, late, and/or missing something

9 July 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Megan,

I'm so sorry to hear about your recent experience. Our support team has reached out to you about this. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 5 out of 5 stars

Highly Recommend

Very good calzones. Fries were soggy by the time we got them. Loved the zucchini sticks! Generous portions. Will definitely order again.

7 July 2017
Unprompted review
Rated 5 out of 5 stars

Easy to Use & Responsive Customer Service

The application is so easy to use. They tend to have a good selection of restaurants no matter where I am located. The prices for service fees and delivery fees beat similar food delivery applications. Also, when I've had a rare issue with an order, their customer support has been responsive and resolved my issues to my satisfaction if not exceeding.

7 July 2017
Unprompted review

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