food.bolt.eu Reviews 355

Extremely wrong customer service, cold order (due to courier taking several orders on the way), you can speak only to chat bot

The courier stated as arrived at location, but when called he told "im in a forest". Even the pin was at the entrance of the neighbourhood. There was exact address with specified location provided for them. The courier submitted as "delivered". We've waited for 40 mins. Our kid cried for the same duration with empty belly. We did not receive nor our food nor a REFUND. Company literally stole our money and left us with no food. Deleted apps, never again. And spreading the word.

P.S. The address whole primal point is the location of where we are residing in. How come the one of few a dominating apps which is built on MAPS SAAS itself is avoiding using it??

Ordered for food and a time was given but it came a different time so when the rider go here I was unable to pick up the call ..I called him later to arrange for different delivery rider claim you've deducted the amount from his account which doesn't make sense
And bolt told me they will dispose the food because I was unable to pickup
Is this all you can?
Bad customer service I never recommend it to anyone.never!

Cold food delivered over an hour late.

Today, 11.04.2026 (Saturday), we ordered food (order #LH6FD) in Riga, from "Lokāls karbonādes" using the Bolt Food app. Order confirmed at 13:00, food was ready for pickup at 13:03, and at 13:05 the courier collected my order. The distance between me (Hotel Bellevue) and the restaurant is ~5.9 km — roughly 20 minutes by car at that time of day. "Lokāls karbonādes" is an excellent place to eat, we have ordered from there many times with friends and family and never been disappointed. Possibly the best pork cutlets in Riga.

BUT!!! After collecting my order, the courier spent over an hour driving around Riga making other deliveries (after the first ~35 minutes we started tracking closely — something felt wrong). It was a journey, just not in our direction. A marathon through the streets of Riga at our expense.

The result!? The courier delivered the food at around 14:15 — 1 hour and 10 minutes after pickup!!! The food was lukewarm/cold. Completely ruined through the courier's fault. I contacted support before the delivery even arrived, warning them this was unacceptable and that the food would almost certainly be cold by the time it reached us — and it was, confirmed the moment we received it. When I raised the issue with the courier directly, he mumbled something in English about there being a lot of orders.

That is NOT my problem! Sort out your own staffing issues, Bolt Food — but don't do it AT YOUR CUSTOMERS' EXPENSE!!! Why should I eat cold food!? Why should I watch a courier tour a dozen other addresses with my meal in his bag!?

Bolt Food offered compensation: a 30% discount on the next order, capped at €1.50!!! One euro and fifty cents. For a customer who spent €25.42 (+ €4.63 delivery) on cold, inedible food. That is not a gesture. That is mockery. I requested a 30% refund on the order value for food that was rendered worthless through the courier's negligence. Denied.

Bolt Food — never again. The reason? You.
From this moment I am no longer your customer. I have shared this experience with friends and family, and I will continue to do so. Today's experience is a clear and deliberate display of disrespect toward paying customers.

P.S. It has been noticed multiple times among our circle that the courier's name in the app does not match the actual person who shows up. Female name in the profile — male at the door. What's the proper term for that — account sharing? Well done. A formal complaint to PTAC will follow.

I lured myself to try Bolt Food one more time, now a year almost after doing it last time, and it's still absolutely rubbish.... One thing I just really hate about Bolt Food is that the estimated time of delivery is 9 out of 10 times complete garbage, because they skimp out on their drivers so much that they have to take multiple gigs (From all the other delivery services), so when you order, it will say like ~15 minutes (and thats just from the restaurant to you), but in reality it'll be be 30/40/1 hour because the driver will go to other deliveries complete opposite of where you are that they have from other apps. So it doesn't matter if you priority on any app either. And you can't really blame the drivers because they need to do it in order to survive on these cutthroat "salaries".

So if you want exceptionally slow delivery, very cold food, and half your stuff ruined. USE BOLT FOOD!

⚠️ Extremely disappointing experience with Bolt Food ⚠️

I placed an order today through the app, using the same delivery location I’ve successfully used hundreds of times before. Unfortunately, the driver was unable to follow the GPS and couldn’t find the address.

After waiting a few minutes while he struggled to locate me, I asked him to return the order so a fresh one could be sent—because at that point, the food (especially the chips and burger) would clearly no longer be fresh.

The driver never came back, and the order was never delivered.

What’s even worse is that customer support claimed the order was “delivered” and refused to issue a refund or send a replacement. I paid for food I never received.

This is completely unacceptable. Poor delivery service is one thing—but refusing to take responsibility and resolve the issue is another.

I will be deleting the Bolt app and will not be ordering again. I strongly advise others to think twice before using this service.

#Bolt #BoltFood #CustomerService #BadExperience

Canceled an order after waiting for an hour. No compensation or an apology. Robotic answers from a representative called "Ema". Never happened in years with other food deliveries.

Bolt food in Georgia, Tbilisi. Driver messed up an order, we got refunded quickly and then realised the next day we got charged twice. Tried to get a refund, completely declined. Georgia has zero consumer rights and it shows with these companies, unfortunately very hard to trust companies because they screw you the first chance they get.

This is for malta area. Bolt food is terrible compared to wolt. Nearly every time I've gone on their site it says "no couriers available" absolutely crap! I'm guessing wolt pay their drivers more hence bolt have not got enough drivers although they wouldn't admit this. Bolt sort your act out or go away and leave it to wolt

Terrible deliveries, worse customer service. I had a series of bad experiences with Bolt Food deliveries. Out of 5 recent orders, only 1 was an okay experience. The problem is with the delivery drivers, who are likely working with other companies as well (backpacks where almost always UberEats or Glovo) and take massive detours, sometimes going to other towns altogether before delivering the inevitably cold food. Bolt customer support is rather rude and useless, never providing any compensation or changing delivery drivers even when they are not picking up the orders. After asking for an explanation, I am simply told everything is according to their policy.

Absolutely disgusting experience with Bolt Food. I placed an order (#3FXSH) and have been waiting for 2 hours — the food still hasn’t arrived. No updates, no explanation, nothing.

Tried contacting support and guess what… no response at all. It’s like once they take your money, you just stop existing.

This is beyond bad service — it’s straight-up unreliable and disrespectful to customers’ time. What’s the point of a food delivery app if you can’t deliver food or even provide basic customer support?

Never ordering from Bolt Food again. Total waste of time and money.

Some of the couriers are rude and argue with the customers for no significant reason. They expect the customers to wait for them in advance.
Some of the restaurants actually don't work for some of the city areas but in the app orders can be placed. After payment of the order the restaurant workers phone the client to inform that the restaurant does not offer delivery to the area of the customer and they cancel the order so the customer have to wait for return of the paid order.
Other restaurants cancel orders about half an hour or more after the placed and paid order via the app and the customer receives an automatic message that the food is not available so the client should wait for his money for the prepaid order to be returned.

I made an order on app as usually, 9th Feb, but smth went wrong and they cancelled an order after transaction.
I hoped they refund my money imidiately, but...
Today is 26th Feb and I still haven't received my money back.
Customer service sent me to the bank, in the bank they said it wasn't their problem...

I placed an order with Bolt Food in Vilnius at 11:09 PM. The app showed that the food would arrive quickly. I had an early flight the next morning and couldn’t fall asleep on an empty stomach in our Airbnb.

At 11:20 PM, the app showed that the food was ready and a courier had been assigned. However, he was driving on the other side of the city, which seemed strange. Then suddenly, the order was reassigned. A new courier appeared. I followed his route in the app, and it looked like he was getting closer. Then, just like that, he disappeared too.

This happened five or six times with different couriers. One of them even had a car, but he also vanished. I contacted customer support and asked what I was supposed to do. By then it was 12:10 AM and I needed to go to bed. But what if I went to sleep and the courier finally showed up? Customer support kept telling me everything would be fine and that I just needed to be patient.

I tracked the last courier and tried to call him to ask whether he was actually going to deliver the order. He didn’t answer the phone. I could see in the app that he was driving in the opposite direction. I sent him a message, and he replied that he was coming. He finally arrived at 12:40 AM.

I had to leave home at 6 AM. I was furious and completely exhausted. I honestly cannot understand how customer service like this still exists in 2026. The food was cold, and the stress from the whole situation kept me from sleeping at all.

I will never use Bolt Food again.

Support is non existant, even when you talk to “real” person, that person does not give a sh** about you, your order or anything at all. No resolved issues.

Ordered food: estimated delivery 60-70min, it’s been 2 hours and support closed the ticket without any help after chatting with AI bot, even when no delivery driver available, we opened the ticket again but no response for half and hour in 4AM in the morning when we wanted to sleep already, trash company with worse support than any other company available. Don’t use it and try to order with other company, you won’t get any help here if you have problems with your order, no one will answer and no one willing to help.

Never arrived out order rude delivery going around but even close to location!! Support not helping at all !!!

Waited 1h30 for the food. No help from customer service. Waiting for refund.