Font AwesomeReviews 

0 stars. Do not recommend. Customer Support is awful.

We have used Font Awesome across a number of applications and, unfortunately, our recent experience has been extremely disappointing.

The main issue is that the pricing and usage model has become difficult to manage once Font Awesome is embedded across multiple apps, environments and products. What may look like a simple icon/font dependency can quickly turn into a significant billing risk, particularly around downloads, npm bandwidth and usage limits.

When we queried this, the customer service response was poor. The replies we received were short, dismissive and, in my view, unprofessional. Rather than helping us understand how the charges had escalated or how to avoid the issue in future, the tone felt accusatory — essentially pointing at usage figures without any meaningful explanation or customer care.

To their credit, Font Awesome did say they would not charge us for the current month’s usage and removed our card to prevent further charges. However, they refused to refund previous charges and the overall handling of the issue has left us with very little confidence in the company.

For organisations that have Font Awesome installed across multiple apps, websites or client environments, I would strongly recommend reviewing your dependency on it. The product itself has historically been useful, but the current commercial model and support experience make it hard to recommend.

We are now actively moving away from Font Awesome and replacing it with alternatives that are easier to self-host, control and budget for.

Using Font Awsome since 10 years now, since we are using the payed version in our Company und since the release of the duotone Icons i could not think of using another Icon pack.

While using the Free Version years i loved the simplicity and the nice Icon designs. They spared me many ours of finding Icons and looking for some coherent design language.

Now while using FA in my modern Projects it's the first node packe i add to my package json.

I've been using Font Awesome for years and had the Pro subscription for 99 dollars for a few years!
However, I only need a few specific Pro icons and want to host them myself.
Today I see that the price has gone from 99 to 120 dollars. We're talking about icons. A few painted icons. That's crazy. Pure greed. You can't support that.
I'll just draw the icons myself again, like I used to. Oh dear.

Trusting Font Awesome resulted in us having our entire website design impacted for a week (so far) where they never gave access to the product after we resubscribed to another year. They have since increased their price, but already took payment at the old price and yet the product still doesn't work.

To make matters worse, their support isn't responding and they are nearly impossible to get a hold of.

@fontawesome thanks for the scam.

No one can restore my Pro licence and no one can tell me the difference between a Pro subscription and a lifetime Pro licence.

The charges stated lifetime perpetual Pro licence and then your support tries every time to sell me a Pro subscription as well.

Buy pro icons and buy more pro subscription, great idea you guys. You guys are really awesome.

#fontawesome fontawesome.com

I was an original backer for FA. I have used them since the start. Having seen the other reviews, I'm not sure I agree, and a lot of these issues don't really align with my own experience. I use FA on most of the sites I work on and in total I've got millions of users seeing my FA packs on a monthly basis. The icons are well-thought out and nicely designed. I look forward to trying out Web Awesome too.

I do think there's room for improvement and more icons for specifc uses but overall I have zero complaints (and I usually complain about everything). I have only ever had a postitive experience with FontAwesome and it's one of the very few service providers I can say that about. As an original backer I have always been treated respectfully and the support team have always been nice to me.

I hope this company sees more positive reviewers in due course, as the bad ratings really don't seem to align with what this company is or does.

font awsome isnt so awsome anymore, their free stuff dont work for free anymore, they are making you pay now.

Never trust a company that makes it so hard to unsubscribe. Support never answers.

My second year in trying to unsuccessfully candel my plan, and they are on my way to charge me another year for something I’m not using.

Never trust a company that makes it that hard to unsubscribe

Personal response to a difficulty was, yes, awesome.

Their service wasn't working correctly and registering page views against my quota on a site that wasn't using fontawesome. When I asked for support, they weren't helpful, then stopped responding, communicated like children, then deleted my entire account causing me hours of update time for several client sites. I will NEVER use again.

DOCUMENTATION IS NOT CLEAR.
NOTHING WORKS.
NPM IS NOT WORKING.
IN LINE SCRIPT IS NOT WORKING.

FIX IT!!!

YOU ARE WASTING MY TIME...
YOUR GITHUB AND STACK OVERFLOW DOES NOT EVEN HAVE A SOLUTION FOR EACH PROBLEM.

ITS SO FRUSTRATING.

This is a ridiculous site, they have this weird 2GB bandwidth for $99 for a simple npm usage. I am already paying you handsomely and now you are charging me to push my projects. And then forces me to upgrade for $499. What a joke. Not to mention the ginormous lib download for 57MB on the build process. No wonder we are hitting the limit. It's absolute garbage, that you do this for a font service. And they offer no refund!!!

useless and way over priced. easy to replace these in casual use. in short, they suck.

I feel like they have a bunch useless icons that no one really needs. And some important icons just completely aren't there. For instance, I was searching for a icon for a robot arm and they only had literal robots. There were lots of other exmaples...

Really good design, I love the icons, though paid plans are just joke. Personally I don't need 8 quintillion icons nor 5 seats or ton of other features that bump up price. Paying 99$/year for a stuff that you won't use is just waste of money. If there was some kind of cheaper plan to just use some icons. Not everyone needs 19 thousand icons.

well it turned out to be a cash grab by the devs. after backing font awesome 5, they just released version 6 a few years later and dropped support for version 5. there wasnt a necessity to make this step. its only to sell a new version. no more font awesome for me.

At first, I was excited at the prospect of gaining to a whole swathe of icons, which I could drop in with little issue. Upon further review, leveraging fonts to create icons is a... horrible design decision. Just using SVG images instead removes the unneeded complexity of bootstrapping fonts, and plays nicer with CSS. SVG was designed to do exactly what FontAwesome does... but simpler and better.

I am a premium user but the assistance is completely useless and vague, I have been trying to solve the problem for days but now they no longer respond to my requests.

I'm already planning on not using awesome fonts anymore.

I've paid for premium icons (version 5), lifetime licence. Now, they have pushed version 6 (which, in my opinion, do not offer many advantages).
First time on their new website, I got some difficulties to find my previous v5 icons.
The website ask me to pay again (for v6 icons) and also, to change many source code in my websites (?)

Why to "drop" (in legacy) a product after few years only? Some company sell and maintain lifetime licence of a single product for long time and makes profits anyway.

Should I wait for v7 of Font Awesome?