Fónfix Reviews 

Shocking service, My phone has been in for repair since the 10th of July.
I keep getting sent tracking information for my repair with an estimate to pay for the repair, no problem with that however there is no option to pay for the repair on the email.
I have recieved 4 emails today all with the same information, 10 emails later still no response from Fonefix to resolve my problem.Whatever happened to the human element of customer service, get a phone number and speak to people for God sake.
Truly is a really poor service from Fonfix.

I just want to reiterate positive comments from a post below in relation to a samsung fold7 screen repair. My inner screen broke within warranty. I sent it to fonfix via samsung. It was a seamless process. They sent me a label, and my postman picked it up. They kept me informed at all stages, and I had my phone back fixed perfectly in a few days! The screen looks and works great, a very neat repair. I had a very positive experience with this company.

Shocking experience with this company.
My Huawei watch charger wasn't charging my new watch. I sent it in for review/replacement.
What transpired was a 3 week email dialogue, with Fonfix coming back and forth needlessly, with absolutely no resolution to this simple charger issue.

It felt like they were not interested in changing it. I simply just gave up and asked them to return my faulty charger again.
Terrible customer experience
John

I sent a Samsung Galaxy tablet under warranty to be repaired to Fonefix.ie. They kept me updated and had the tablet repaired within 3 days. Tablet is now fully working. Excellent service, would definitely recommend.

Well I am truly amazed by their service especially after reading the negative comments here..I sent Samsung Fold 7 for inner screen repair. I was constantly updated with whats happening with my phone. Phone was collected on Monday, estimate given on Wednesday and Phone is back in my hand in brand new condition on Friday. That is super quick. Kudos to the whole team and please keep it up.

P.S I am not a paid reviewer 😂

had an apple arranged service appointment for my iPad in the Grafton Street store. It was unbelievable. It was like a Monty Python sketch. My iPad was taken upstairs by the Vodafone employee and then after about five minutes brought back down and he said it would need a full hardware replacement about €700 I said could I speak to the technicians about it? – no they don’t come downstairs! Then I asked could I have IN writing what the issues where or that it needed this level Repair. No they can’t do this. It’s not their job. They’re just engineers. You will have to contact head office.
Emailed head office – do you think I got a reply? Really poor felt like I was in the cheese shop that didn’t sell cheese in that famous Monty Python sketch.

No contact from anyone 2weeks waiting for phone to be picked up and trying to get my money back but no is contacting me . Do not use
To reply by blaming An post is very completely wrong of you as i meet my post man every day to collect my post. If you have made a mixtake own it , rectify it, dont blame some one else.

Sent in a device for fixing, only six months old and not holding a charge.
The repsonse back was them telling me it was not covered by warranty and the cost quoted was the same cost of the device.
They said refer to paperwork, none provided except an overhead image of the device, no damage shown.
I would advise Samsung to cease business with these lazy scam artists.

Booked my z 3 flip for screen protector replacement. Was charged 150 euro, which I paid no problem, I thought sure I'm gonna use it for another 2 years at least. Only after 3 months air bubbles were present, when I checked the repair job feedback, it said the battery was replaced as well which I didn't ask for, but hey, that would be grand, if the battery didn't drown down after 3 hours of usage. So ok, I decided I will place a complaint. But wait, how do you do that? You have to book for a repair online, for which you're gonna be charged in advance, couple of emails back and forth (totally useless customer service, no advice, nothing!) I brought the phone into the drop off shop. All the details were provided, I specifically said a few times that it's a complaint. Quelle surprise, they send me an estimate of 250 euro for the job!!! Hahaha, amateurs. Long story short (I tried) the drop off shop had to make it clear to them it was a complaint, they changed the protector and supposedly the battery too, but guess what, the battery is even worse than before. I'm afraid to use the phone in case the protector goes in one closure.

Repair was scheduled weeks ago. Phone still not collected. I've reached out through their chat bot (which is super outdated with three default responses), which promises a response within a day. I've been waiting for weeks. Completely unacceptable. Tried reaching out via their only social media platform, Instagram. You get an automated response directing you back to their junky chat bot. Service is poor. Communication is non existent. Everything about this company is a joke. Planning on reporting the transaction as fraud. Don't use this company.

No way of contacting. Phone number and email dont work. They have my phone 4 days longer than agreed time. They've increased price by 350 euro without any contact. Avoid at all costs. Illegal operatings and breaking consumer laws without a care.

Very good service

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Terrible service. Left a watch in for repair 3 weeks ago and haven't received an update since. Unable to contact Fonfix through the chat function as it only generates an automated email. No reply from 3 emails to customer services. Went through the Vodafone shop where I had left the watch and they said that they cant help. Essentially no contact, no update and cant get my watch back now. Repair No.10534372

Great door to door service and amazing quality repair

Answer queries and keep customer informed. It would be useful if it was possible to talk to someone. I found and continue to find it very frustrating when the communication is this bad and hap hazard. First time I got my PC screen replaced was superb, second time, three weeks out if warranty (SO ANOTHER 500 EUROS) was a disaster, tracking code didn't work, so spent a few days trying to find my PC... went to Vodafone store and a lovely Vodafone man helped and I got another tracking number that said they only received my PC (5 days later). Long story short, my screen was returned after another 6 days. PC was put back to factory settings..... for a screen replacement... no need, so I had to reinstall all my software....
Three weeks later, new screen cracked.... still waiting for a response.. and a possible reason

They replaced the defective doorbell with a new one. Quick turnaround and very responsive service. Can't ask for more.

Awful. They send a vague update with no reference no tracking to log on to status link you need information that fonefix dont provide. They have nobosy answering phone when you call them. No email.address to email them. A bot service thst doesnt. They dont supply a tracking number to track phone or courier status. So they expect you to wait at home until your phone arrives no matter what day or time.

Excellent screen repair service at Fonfix, based in Vodafone shop on Grafton Street. I dropped it in at 1pm, collected at 6pm. (Remember to bring a watch and/or back-up phone and debit card if you're leaving your phone in for a few hours!)

My sister had a broken phone where it was locked and we were unable to restart it or get it to move to a different screen. Since it was already 10:00 at night I decided to send FonFix a text and expected to hear from them the next day. I got an immediate response from Ben. I explained the situation and he said he would be available to look at it the very next day. To make a long story short, Ben told me it would take about an hour and when we got back to the store, he had it working and did not even have to wipe the data to fix it. Ben was such a pleasant person to work with and his prices are very reasonable. I highly recommend ♥︎FonFix.