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Fonez Reviews 410

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TrustScore 4.5 out of 5

4.4

Cell Phone Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and knowledge, often highlighting quick and efficient service. Many consumers are delighted with the quality of the products, frequently describing them as being in excellent, like-new condition, and appreciate the transparency and prompt communication. The delivery service is also highly regarded for its speed and reliability. However, some customers also noted issues with product quality, specifically concerning screens that cracked easily or had unexpected scratches upon arrival. A few people were dissatisfied with the battery life of their devices, finding it to be less than anticipated. Additionally, some reviewers experienced delays in dispatch and felt that certain issues were not handled to their satisfaction, leading to frustration.

What people talk about most

Product

Clients share positive opinions on product quality and condition. Many reviewers are very happy with their... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the great service and friendly, helpful staff,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the condition of their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I accidentally broke the screen on my iPhone 12 Pro Max, and Matheus was a lifesaver! He managed to repair it within just a couple of hours, and the phone looks as good as new. On top of that, he ga... See more

Rated 5 out of 5 stars

First time ordering from Fonez, and I can't fault them at all. The phone came in perfect condition (actually better than what I had expected tbh). Ordered a screen protector also and it came already i... See more

Rated 5 out of 5 stars

This is my second phone I’ve bought from Fonez, and I would highly recommend them. The phone arrived faster than expected, and I opted for a new battery, so it’s at 100% capacity—which is excellent fo... See more

Rated 5 out of 5 stars

Really impressed so far with Fonez.ie. After having problems with other refurbishing companies I was so surprised that everything has been so smooth sailing with this company. Highly recommend!

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

Sim Free Phones Ireland, Unlocked Phones, Accessories, Device Repair. Fonez is Ireland's NO: 1 shop for buying second-hand/used phones, tablets & MacBooks. Shop online. or Visit one of our store in Galway.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

410 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant service!

This is my second phone I’ve bought from Fonez, and I would highly recommend them. The phone arrived faster than expected, and I opted for a new battery, so it’s at 100% capacity—which is excellent for a second-hand iPhone. Very happy with my purchase. The phone is in excellent condition, and a lot of people have told me that it looks like a brand new phone!

15 March 2026
Rated 5 out of 5 stars

The online service was very helpful all…

The online service was very helpful all the way through to getting my parcel and my Samsung galaxy watch was in perfect condition nearly like new I would recommend fonez to anyone and will be purchasing there in the future also thanks.

1 February 2026
Rated 5 out of 5 stars

First time ordering from Fonez

First time ordering from Fonez, and I can't fault them at all. The phone came in perfect condition (actually better than what I had expected tbh). Ordered a screen protector also and it came already installed on the phone for me! Delivery took about 3 working days also. Really good service and product (and great price on the black friday deal) 😄

28 November 2025

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