Fone World  Reviews 151

Used Fone World this afternoon to fix my daughters water damaged IPhone 11 (also had rice stuck in the charger portal)
I rang ahead to check price - took it in, it was fixed and in perfect condition within 30 minutes. Cannot fault the service or the price and would highly recommend.

Ahmed in Bracknell Fone World managed to transfer all my data from an old phone which was completely broken to my new one. I was so incredibly grateful as I had precious photos which have now been restored. He was kind and patient and even gave up his stool for me whilst I waited as the process took about 2 hours. I witnessed many happy customers in the time that I was there. I can't praise him enough. Thank you!

Fone world in Solihull is quite honestly the worst place I’ve ever been to.
I went in to get my wife’s phone fixed and they just made it worse, from not placing the back glass in properly, breaking the volume buttons, then breaking the camera and then breaking the speakers. I asked for a refund and they refused and only backed down once they saw the cost of repairs that Apple Store totalled it as. They are very lucky I’m not making them pay for the damage they caused, the staff are rude and just smirked at me for even suggesting the idea of giving me my money back

I went in on Monday to ask about an upgraded handset and as usual was looked after by Naz at the Merry Hill branch. I’ve been there for cracked screens, battery replacements and various self inflicted repairs needed over the years and they’ve always looked after me. Picked up new phone today and a seamless transition with all my data copied over. Would highly recommend for all accessories and repairs and as ever great customer service.

Great service. Dpd let him down with delivery time for my new acreen so i was left waiting. He drove out to intercept the useless dpd driver,fixed my screen and even delivered it to my home address as i couldnt wait any longer.
100% recommend.
Went way beyond excellent customer service.

We had problems with my husband phone. That we had purchased elsewhere.
The Security Gard in the Peacocks recommended them. We are glad he did the service was exemplary. They ordered parts three times and sent it to three different laboratories with no luck. In the end they replaced the phone with a newer one. Throughout the process the staff were so polite and helpful and gave exemplary customer service that is so lacking today. We cant rate them or recommend them highly enough.

Danny (Oxford) fixed my phone screen and offered some great advice re a screen protector. We had cause to return the next day when the phone had got some water damage due to the torrential rain. Danny fixed it with great attention to detail. A really pleasant, professional and efficient guy to deal with and a great service. Thanks Danny! Rebecca & Kenny from
Aberdeen

When my husband's phone broke, Naz and the team at Merryhill Fone World went above and beyond to get it working again. Amazing customer service!

Don’t use fone world in Dorchester.
Took an Apple iPhone to have the screen fixed last week payed £300 for a week later it stopped working due to a faulty screen. Took it back to be told we had 100 days warranty and then tried to make us pay another £220 for it to be fixed again.
Avoid at all costs.

I recently purchased an Apple screen replacement from Fone World for £250. The replacement screen has been a disaster. First, it displayed a persistent blue, inky tint. Then, it became overly sensitive to touch, causing unintentional inputs. Now, it has completely stopped functioning. There is no physical damage, so the issues are likely due to a faulty part or poor installation.

Despite the Consumer Rights Act 2015 ensuring goods should be as described, fit for purpose, and of satisfactory quality, Fone World has refused to give me a refund or replace the screen. Instead, they demanded an additional £150. They also lied about the original price, initially claiming it was over £300, then £270, before finally stating they could do it for £250. Extremely disappointed and frustrated with their service and dishonesty.

The guy in Fone World Poole saved me from a very stressful situation! My phone wouldn't turn on one morning & I was travelling to London the following day for a hospital appt with my parent, so desperately needed my phone to work.
He sorted it out in a matter of 10 mins. I couldn't thank him enough for helping me that day. Will definitely make them my first go to point going forward.

Good afternoon,

Its Mr Barber " Samsung galaxy book"
After commnig to collect the unit today "3rd time" i am now at my witts end and have chosen to write to you rather than phone as i will not be polite.

When i bought the book into you it was working even though charging very slowley and getting hot.
On my first collection it was still working and showinmg a charge but not charging.
I have now gone to plug it in and the unit is DEAD.
Not showing any form of charge and wont even switch on.
So after wasting my time i now have a unit that doesnt work at all "Worse contition then you first received it"
I Expect you to do somthing abvout this.
I WILL be now considering my oiptions regarding Reporting yourselves to trading standards as what was partly working is now NOT working at all.
I Do NOT want any more phone calls i wish all corrospandences via Email.

To Say i am Angry is far from an understatment.

And now to boot your contact us page is not working

Regards

Mr Barber

Excellent service from the guys at the Fareham store . Visited in-store as my I phone XS MAX camera lens had cracked and need a swift turnaround as needed the phone within the hour .
The guys were very accommodating and nothing too much trouble for them 25 mins and all done !
Also replaced the screen protector with 20% off .
I would definitely recommend this store if you want swift reliable service especially as an alternative to an Apple Store .

Do not go to the Poole store. They have had my iPhone since18 th May. They have never phoned me as promised to give me an update. I’ve had to phone them. Apparently the phone can’t be fixed, fine…they are refusing to return my phone & keep saying they are waiting for a DPD delivery but don’t know if my phone is included in the delivery. Appalling customer service, never phone as promised numerous times. I know have to take legal action against them for the theft of my phone

Lionel to the rescue at the Worthing branch!
Huge thanks to the young man that quickly resolved my frozen iPhone issue.

Wonderful customer service at the Woking Peacocks branch. The technician went out of his way to explain the issues with my iPhone which had been damaged by another company. Bravo.

The guys in the Colchester store were so helpful when I was very stressed with my phone they sorted it for me

The best service I have ever received from a phone shop, new phone completely set up
Just wanted to help credit to Dave and co

AWFUL . Do not go there !!! The people there are only there to scale you . Brought my laptop in to fix and after superglueing the screen together the guys asked for £120 . Whatever you do don’t buy any electronics from him as my laptop came half broken . After I asked to return it the guy said that it was too late . Please never go there

Fantastic customer service - the guys were so nice and helpful! I went in with a really cracked screen on my Huawei P20 Pro (I cannot stress the cracks on the phone enough.) When I went to pick it up, it literally looked like new as if nothing ever happened. Absolutely love that.