Follow Your Legend Reviews 1,002

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, citing issues such as delayed delivery, unreceived items, and incorrect products. Reviewers also frequently reported poor response times from customer service, with many emails going unanswered or receiving unhelpful excuses. Conversely, some people were satisfied with the product quality, describing items as comfortable, warm, and well-made. A few other people also felt that the company's mission statement was commendable and appreciated the overall quality of the products they received.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report issues such as products never being... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many report issues such as orders... See more

Quality

People report ambiguous experiences with quality. Many customers praise the comfort, warmth, and softness of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting that products were never delivered,... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report having to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The hoodies run really big, so order one size smaller than usual for females. FYI, shipping is not covered for returns, or orders. So, after $36 in shipping fees, my wife finally has a hoodie that fit... See more

Rated 1 out of 5 stars

Don't be full to order from this company especially if you are in EU!! Because they are based outside EU!! You will be charged extra by Revenue quite a lot extra!! What never mansion before t... See more

Rated 1 out of 5 stars

Expensive and then over promising and underperforming. they don’t have product available that’s allowed to be ordered and will make you wait after sending a it’s been shipped email, they hold it on... See more

Rated 1 out of 5 stars

Haven’t received any email confirmation since my purchase and instead got this Trust pilot review. I haven’t been able to reach anyone via customer service about my orders but reaching out seems best... See more



Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thumbs up

No, I love these sweatshirts. Actually, this is my fourth one I ordered between my husband and myself made well washes up great very very soft.

25 October 2025
Rated 1 out of 5 stars

Prepare to be swindled if you buy

I ordered a hoodie but it was way too large. They told me I could return it for an exchange. I followed their instructions, paid to return it, tracking verified they received the return and then nothing. No acknowledgment, no anything. I have sent so many emails and none have been answered. I can’t find a phone number to call them. Awful, terrible customer service and I am out $100. Didn’t even have a chance to try the product, but nothing is worth this.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Your site is easy to order from

Your site is easy to order from. I can’t wait to get my hoodie!! Thank you for having a sale! Made this all possible and it’s getting cold outside. Just in time. Thank you.

24 October 2025
Rated 5 out of 5 stars

I had ordered before checking ratings…

I had ordered before checking ratings and then when they told me it would take longer than expected to get the item I was nervous about when it would be delivered. I received the item in less than two weeks and am satisfied with the transaction. They did well.

16 October 2025
Rated 1 out of 5 stars

It's taken DAYS

It's taken DAYS. YOU HAVE JUST MADE THE SHIPPING LABEL AND IT'S NOT EVEN AT UPS. DO BETTER. SCAM. I just wanted to give my girlfriend a gift and it's just been a horrible experience.

14 October 2025
Rated 5 out of 5 stars

Great Customer Service and Timely Manners

My experience was made great because follow your legend ships our purchases out in a timely manner and they keep me posted as to any delays or any information I need to know in a timely manner. I myself have always had a positive experience from them so far.

I’ve only ever had two minor problems from them so far in the past year and that was because they were experiencing a higher than expected volume of orders last Christmas and so my order was not going to be delivered on time, and that I’ll be kept posted as to when my order will be shipped out. (great, understandable)
The other issue I ended up having was paying for a quarterly subscription to their magazine for the past six months and I only received one of their quarterly magazine subscriptions, when I notified them about the issue through email they got back to me right away. They had asked me if I wanted to keep continuing with the subscription or if I wanted to cancel it, I sadly had to cancel it due to financial reasons at the time and they refunded me on my order and everything was resolved and I had no issues since.

7 October 2025
Rated 4 out of 5 stars

So cozy!

Easy to order. Arrived quickly.

Washed and dried it the day it arrived. Wore it the next. Received a number of compliments and request for product info. Extremely cozy!

Appears to be very well made. It’s reversible!

Time will tell as to how it holds up.

12 October 2025

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