My wife and I used Follow Alice as our tour provider in Tanzania. They were beyond amazing!!! Every detail was covered, pre-planning, packing lists, picking us up at the airport, amazing guides and po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company


United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We booked two activities with Follow Allice:
1) the 7-day Machame Route on Kilimanjaro was absolutely perfect. We are so glad we chose to Follow Alice up Kilimanjaro! The team was extremely professional (beyond expectations), and made sure that we had one of the greatest adventures of our life. The team for our climb was outstanding and put the safety of the group first. The guides always checked on the status of every member and made sure we all felt supported and well taken care of, not only by our guides, but also the cookers, porters and entire crew. Everyone had such a positive spirit that it overflowed into every aspect of our climb.
2) a 5-day Safari to Tarangire, Serengeti and Ngorongoro. I would give this experience 5 stars if it weren't for the fact that, on the second day of the expedition, the driver was late, causing us to travel at night towards the northern Serengeti and eventually get stuck in the mud. When we requested help via radio, no one responded, and we quickly realized that the driver was overwhelmed by the situation, which increased the group's anxiety.
Finally, we decided to take the initiative and get out of the vehicle to try to free it from the mud and continue our journey. This was not ideal in the middle of the Serengeti at night, but fortunately, our efforts paid off, and we were able to proceed. If it weren't for this incident, which caused significant stress and uncertainty for the group, I would have given the highest rating.
One of us had birthday and the Follow Alice team surprised us with a cake at such a high altitude. That was touching. Thank you for the warmest hospitality and care at every stage. Follow Alice is expert at delivering a great hiking experience. Florence, Rama, Max, Innocent, Joe, Musafiri, Rajab, and others did an awesome job.

Reply from Follow Alice
Did the Everest Base Camp and 3 passes trek in November end 2023 and I have to say that it was one of the most memorable experiences of my life. The beauty of this trek is jaw dropping especially the Gokyo Lakes. The temperatures drop to -20°C at night during that time but everything was managed exceptionally well I must say. All arrangements were spot on. Accommodation in lodges and tea houses was great. Food was great. Even when some tea houses were crowded, we didn't have to wait much for the food. The porters and our guides were very experienced and they made the trek quite enjoyable. I would highly recommend Follow Alice for anyone considering this amazing Everest Base Camp trek and 3 passes trek.

Reply from Follow Alice
Though there were some hiccups w/r/t one of our hotels (that were later rectified by the CEO of Follow Alice himself which was very much appreciated), we still had a very memorable trip to Uganda. Our local guide, Chris, was wonderful and we can't fault him. The ape trekking themselves were incredible too. Really not something you do everyday to be in the presence of wildlife, mere meters away. Do yourselves a favor and embark on this adventure. Uganda is beautiful and lush and will leave a mark.
I'm so glad I chose to Follow Alice up Kilimanjaro! While based in the UK, everyone on the ground in Tanzania was local. The Follow Alice team for our climb was outstanding and put our safety first. I felt supported and well taken care of by our guides, porters, and entire crew. Everyone had such a positive spirit that it overflowed into every aspect of our climb, from our morning wake up hot beverage to our evening briefing for the next day. Our guides were encouraging and helpful, even when I had to make the tough decision to go down the mountain on day 4.
Follow Alice delivered! Communication was excellent from start to finish. The provided gear was high quality as were the optional items for hire. Our meals were tasty and nutritious and always more than enough. The crew was knowledgeable, courteous, and it was a joy to be in their company.
I am looking forward to Following Alice on another adventure in the near future!

Reply from Follow Alice
My trip with Follow Alice was absolutely unforgettable! The guides were not only knowledgeable but also incredibly friendly and professional. I can't wait to book my next trip with them!

Reply from Follow Alice
Our expedition with Follow Alice was a once in a lifetime.
My wife and I travelled to Tanzania, in March 2024, hoping to summit Kilimanjaro with Follow Alice.
We chose the 8 day Lemosho Route to reach the top, and the entire experience with Follow Alice from start to finish was first class.
Our trek, along with 3 other travellers, was so well organised and the staff were really professional and supportive throughout.
The equipment provided, the food on the mountain, the advice of the guides, and their support was excellent.
Follow Alice are a member of the Kilimanjaro Porters Assistance Project (KPAP) which is very important, as it means that all the porters we climbed with were treated well, and they only spoke positively about working with Follow Alice on Kili.
Despite climbing in the rainy season, alongside our guides, all our group summited, which was the best feeling of our lives.
Thank you to Follow Alice for making this experience so special. I would highly recommend them to anyone.

Reply from Follow Alice
Follow Alice did a wonderful job with this trip. From booking to pre-trip planning, and the final execution were top notch. They are a company that puts their clients first to make sure everything goes as planned and it was an awesome trip for me.
I cannot say enough good things about our guide Mario. He really made the trip super enjoyable. On the trail I noticed other tour companies leaders/guides and I think what Mario did with us far exceeded what the others did. The guide really can make a difference and Mario did.
I highly recommend Follow Alice and I look forward to doing future trips with them.

Reply from Follow Alice
One week after returning and I’m still reveling in memories of my adventures on the Inca Trail in Peru. I left with vague imaginings of seeing the iconic Machu Picchu archaeological site combined with some genuine anxiety about the climb itself. But as the saying goes, it’s not the destination but the journey that changes one’s life and perspective. I did not expect to be so moved by the countless experiences along the way, beginning with the picturesque cobblestoned, steep streets of Cusco, its bustling marketplace, central square, Cathedral and very friendly residents. Meeting women making beautiful weavings at a weaving cooperative, passing through little villages along a river where only donkeys provided transport, children playing happily and dogs trotting along with purpose impressed upon me that this simple lifestyle was every bit as satisfying as the one I left behind.
Once on the trail, climbing steadily to one ruin after another, the accomplishments of the Incas were nearly unbelievable. But none of this would have come to light without the detailed planning and forethought of the Follow Alice crew. Our guide Mario, a native of the area, was the greatest gift. His knowledge of literally everything, from Inca architecture and history to wildlife to orchids we saw along the way was transformative. His great sense of humor and inclusive nature made us all feel comfortable and appreciated. He made sure that on the arduous part of the climb, we were able to find our own pace and never feel stressed. The camp staff was amazing. They literally treated us like royalty, catered to our every need with delicious meals, tea time with snacks, tents nicely set up including rain covers (happily not needed!)
I chose Follow Alice for this trip after a very successful trip with them climbing Kilimanjaro two years ago. This trip reinforced what I learned then – that Follow Alice pays attention to detail, carefully plans interesting aspects for the trip and chooses staff with amazing knowledge and abilities. I know that I will be following Follow Alice on many adventures to come! Thanks to you all for such an enlightening and rewarding experience!

Reply from Follow Alice
The Inca Trail up to Machu Picchu, one of the 7 wonders of the world, had all the elements to be the unforgettable experience that one dreams of. Here you don’t only dream of reaching the site, but you’re also in for an emotional journey altogether, of discovery of culture, history, and most of all, of your own strengths.
Follow Alice amplified my experience in a way that I did not imagine possible.
I felt cared for all along the process, from way before booking: the F.A. Team has excelled in assisting me with all my needs for information in an extremely professional way.
Once there, I immediately appreciated the added value of having Follow Alice as my travel companion in comparison to other agencies and groups around: from the comfort of our transfers, to the impeccable choice of all accommodations, to our staff availability and their communication flow, and -not least- to the sense of top quality all along. This last is particularly essential to me and it’s one of Follow Alice’s features I love the most.
It relates in particular to the setting along the 4 days’ long hike: the quality of the equipment, the facilities, the assistance of porters and the rest of the crew hiking with us for our comfort and safety, and the food cared for by an actual cook.
Lastly our guide, Mario, has helped us get into the mood of the place from day 1, and deeply understand the culture of the Inca civilization that we so much wished to discover, sharing stories and valid insights all along.
I genuinely recommend this trip, and to be taken on this journey with Follow Alice. It’s a feel-good choice that I’m grateful I made and you will too!

Reply from Follow Alice
While my family were extremely excited to climb Kilimanjaro and safari this year, there’s been family accidents and trauma. The team at follow Alice were sympathetic to the extreme situation and took care of us without penalty. This, indeed, is a client centric company and we can’t wait to follow Alice next year! Thanks so much!

Reply from Follow Alice
One of the most beautiful experiences I have had. Surpassed every expectation and more.
Our safari guide Saleh was an absolute star. Extremely knowledgable and organised, and one of the kindest hearted people you can meet. He made the experience seamless, engaging and pure fun. We developed a very close bond with him over the 5 days, it was difficult to say goodbye. Genuinely.
The accommodation was superb. Every lodge was fantastic. This was one of my favourite aspects of the trip. Rooms were stunning and very comfortable. Rustic but with nice touches of luxury. I really enjoyed relaxing with a book on the porch after a day of adventure and wildlife spotting. The memories of watching sunset in front of the campfire, peering out across the endless Serengeti will stay with me forever.
The very high quality of the food was quite a surprise. I have no idea how they cook such beautiful, intricate meals in these most remote locations. Three courses is the norm, with excellent, professional service. Some of the tastiest food I have had in a very long time. Particularly in the Ang'ata lodges. I must admit, that I did not expect this in the absolute middle of nowhere, hundreds of miles from civilisation.
The safari experience itself was absolutely fantastic. The best word to describe it is pure fun. This was my first safari, and I was humming with adrenaline and sense of adventure. We spotted an enormous variety of animals and species. From leopards, rhino, cheetah, lions to pythons and elephants. Enormous herds of wildebeest, zebra and buffalo. Many exotic bird species. We really saw it all.
The landscapes in this itinerary are worth a mention, they're absolutely majestic. Even more beautiful than I had imagined. They change constantly and offer spectacular variety. From endless grassy plains, river and lake ecosystems, lush rainforests, sweeping hills and craggy mountains. (We saw Tarangire, Ngorongoro crater and The Serengeti). I did not expect this vast diversity in terrain, vegetation and landscape being honest. I pictured five days of savannah and acacia trees. But it's so, so much more than that.
All in all, this was an extremely well organised, high quality trip. Follow Alice were fantastic in every way. I really cannot fault the experience. Huge thanks again to our guide Saleh. Thank you so much for everything! It was a blast.

Reply from Follow Alice
Just finished the Everest Base Camp and Gokyo Lakes trek. Without doubt the best experience of my life. Stunningly beautiful and breathtaking at every turn. The service provided by Follow Alice from day one was exceptional. All arrangements were spot on. Accommodation in lodges and tea houses was great. Food was great. The schedule was perfect. We even made time to visit some other villages that weren’t on the schedule. The Nepal manager, Sonam, was highly professional and made sure everything was in place. My guide Kanchha was great company throughout the trek. Very knowledgeable and made sure I had everything I needed. Could not fault the whole experience and would highly highly recommend Follow Alice for anyone considering the spectacular Everest Base Camp trek. You will not be disappointed

Reply from Follow Alice
This is a really great, safe and secure organization to experience a trip with. I climbed Kilimanjaro in January 2024 with my husband visa the Northern Circuit route and whilst there was rain, it was cold, the routes weren't always comfortable - travelling with Follow Alice contributed to a worthwhile adventure. The food was good, the equipment was good, the crew was beyond excellent. I wouldn't have made it to the summit without Follow Alice - My husband and I will be eternally grateful to our guides and excellent porters.

Reply from Follow Alice
I decided after my 80th birthday climb Kilimanjaro and I searched online to find Follow Alice's site very informative and contacted them by email, extremely helpful staff with sound advice regarding the route to choose, which was Northern Circuit(best for acclimatisation) but the real pleasure was climbing Kilimanjaro with local team in Tanzania. we were four climbers and twenty two crew looking after us, the crew were outstanding from porters, assistant porters, cook an particularly guides. The guides attention to details particularly our safety and setting the pace for the climb to reach the UHURU Peak was outstanding, It was one of the best experience which I never forget, during this time on the mountain we all became a family of sisters and brothers, they are amazingly lovely people, they are an Asset to Follow Alice company, and I must say Follow Alice Company itself is an asset for the Kilimanjaro climbers.

Reply from Follow Alice
Outstanding in all fields. Booking process was easy transparent. I booked climbing Kilimanjaro with them and am so happy I chose them. The whole crew was fantastic. Everyone from porter, chef, guides exceeded my expectations. The guides were fantastic, calm, supportive and very attentive. The chef and his team presented us with different and high quality food day in and out. The toilet was always clean an taken care of. The porters and with no exception everyone had smiles in their faces while working so hard to make our lifes on the mountain as easy as possible.

Reply from Follow Alice
Had the time of my life summiting Kilimanjaro with Follow Alice over Christmas/NY. Truly the trip of a lifetime and Follow Alice supported us every step of the way. It truly was the best crew and I am so grateful to every single guide, porter and the entire team.
A few thoughts:
- the porters work so hard and are incredible with what they do for hikers
- Bwenje was the best lead guide ever, years and years of experience, he knew the mountain inside out and knew exactly how to get us to the top
- Gideon, Willie and Trevor were wonderful assistant guides and I loved them all
- Humphrey was a fabulous person who served us great meals every night
- Comfortable tents, sleeping mats, every single convenience and comfort thought of
- Great communication from Follow Alice in the lead up
- Thoughtful touches like brining you a coffee/tea every single morning at wake up time
- Loved the singing and dancing from the porters
I would recommend this trip to anyone and Follow Alice have a 10/10 from me.

Reply from Follow Alice
I climbed Kilimanjaro with Follow Alice in December, summittimg on New Year’s Eve! The hike was incredible and I would recommend to anyone looking for an adventure! Joining Follow Alice for this trip made it all that much more memorable. Our hike group was put up at the same lodge leading up to go day giving us time to get to know each other - this was great!
On the trip, no detail was missed! The guides and crew were sensational and I felt looked after at all times whether hiking or relaxing. Some fantastic touches were the “morning call” where we were woken up with our hot drink of choice, incredibly clean toilet tents, and having your personal porter greet you each day for those last few gruelling moments before reaching camp to give you a cheer and take your bag! I could go on!!
Digging deeper, we had the BEST crew. Bwenji was our lead guide and he had YEARS of experience on the mountain. He was clear, calm, and ensured we were safe and having the best time. He made adjustments to our itinerary to ensure a fantastic experience and we were able to summit during the day - this was very cool!
Our assistant guides were Trevor, Gideon, and Willie! They were all incredibly fun and helpful! Trevor was the biggest cheerleader and always up for a good chat! Gideon brought the good vibes and kept everyone feeling fresh! Willie was my main man on summit day - he took my bag when it got really hard and cheered me on every step to the top. Everyone of them played a part in summit not just being successful but also heaps fun!!
I am so grateful for these four guys and every single person on the crew - they all made it an amazing experience.
Overall, Follow Alice communicated consistently, ensured we were all prepared and went out of their way to organise transport, rides into town, and so much more to make the journey smooth! Thank you to Chris and our brilliant crew! Looking forward to adventuring with Follow Alice again in the future!

Reply from Follow Alice
I can’t say enough about how well Follow Alice did on our trip to Uganda and Kenya. The in-country guides and support were outstanding and we loved the accommodations.
We’ll definitely use them again!

Reply from Follow Alice
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.