Focuswestproperty Reviews 

I wish there is a 0 stars here.

The property manager has only one job to do "manage property" and this company fails it miserably.

I had a very disappointing experience with this property management agency. Over the course of their management, I experienced issue and issue that caused unnecessary stress.

- Termination and handover: After giving proper notice, they failed to provide all required documents and keys to the new agent and withheld rent collected for two months, despite no longer being authorised to manage the property.

- Insurance renewal: They neglected to renew my landlord insurance twice, leaving the property uninsured until I discovered it myself and had to follow up on them.

- Maintenance mismanagement: They hired unqualified tradespeople who gave incorrect and costly advice (a $10k+ air-con replacement that turned out to be a simple fix).

- Communication: Repeated emails and calls from me and my new agent were ignored and miscommunicated.

Overall, I found their service unprofessional and careless. I would strongly caution other landlords to think twice before trusting this agency with their property.

In over 10 years as a property investor, I have never dealt with an agency so careless with client’s trust.

I relied on Focus West’s recommendation to hire a contractor for a full bathroom tiling renovation. I paid the contractor, in full upon completion of the work after Focus West said it was satisfactory.

However, when I visited the property afterwards, I was shocked at the poor standard of the tiling renovation. Upon raising my concerns with Focus West, they forwarded me an email from the contractor himself admitting that the work was “rushed” and the “single worst job” he has ever done.

Despite this, Focus West refused to take responsibility, failed to offer any solution, and left me thousands of dollars out of pocket for a bathroom floor that is unsafe and now requires complete replacement.

Furthermore, after I raised these issues and highlighted breaches of the management agreement, I experienced intentional delays by Focus West and difficulties in retrieving my property documents and keys back. Michelle also threatened me that if I left any bad reviews, she will take legal action against me.

If you value your property, I strongly advise looking elsewhere for property management services.