Focusvipstore Reviews 

I've tried to contact this company for various reasons, none of which they have responded to. My product broke within a week of receiving it and I can't get a hold of them for the product to be fixed. Don't do business with this company. I'm pretty sure they aren't a real company.

This company scammed me out of 300 dollars for a adult bean bag chair. I have called multiple time and emailed. No response ever. DO NOT US THIS COMPANY

No communication that is effective. Phone number for the company is only an answering tape where Spanish is spoken and no means to respond in English. Absolutely no tracking information after 4 emails and attempted calls that failed due to foreign language. It’s been 23 days and no communication at all!

This company is awful. They do not have any communication when there is an issue. They are over priced for what they sell and what you get. The picture doesn't even look the same as what I ordered. It took over 3 weeks to get a tracking number once the order was in processing. The site said it should take 5 days at most. I spent 300 dollars and felt scammed the entire time. Plus when my order finally came the ticket said it was from Walmart. Not focus vip. Very unhappy and don't recommend

I have placed an order for a gift and have not even received confirmation of shipping 3 weeks later. They will not reply to emails nor calls. This is absolutely bullsh!$. Lost my money here.

I have ordered a pair of shoes and they do not fit. I want return address to return and have called them several times even in one day and sent several unanswered emails! They have a 15 day return window and I feel that they are stringing me along so I won't be able to return. I just want to return the shoes !!!! How do I get a hold of someone????

Do not ever deal with these people! It took several months to get my item, then they sent the wrong thing, then there was a lot of back and forth, and I had to mail the incorrect item back, and pay the $13.65 postage, before they would give me a refund. Then, they agreed to refund my postal charges, but didn't, and now they won't respond to my emails. It is now about 7 months later! Terrible!

you will never receive your product I order on May 28th and I still don't have my item and you cant talk to anyone you have to use email and nobody email you back don't order from this company

I ordered 2 non-contact thermometers for our practice in the beginning of May. There was no expected delivery date, nor tracking number. I decided to email them asking the status and call a whatsapp number (yes a whatsapp number not even a real phone number) to check the status. No reply until about 5 days later from my initial email saying that the order is being processed. I even facebook messaged them and I kept getting the same response. After multiple emails a day for almost 2-3 weeks I gave up on the package. All of a sudden the package arrived yesterday with only 1 of the thermometers JUST 1! If I could give 0 stars I would the lack of customer service and honesty is the reason why this company is rated at an overall 2 start rating. That is just being generous. I understand that the pandemic is causing a delay in orders, but honesty goes a long way and unfortunately FocusVIP lacks just that. Do not order anything from this company regardless the deals that they give it may be 2021 till you receive your product.