Focus Insolvency Group Limited Reviews 261

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding, especially during challenging times. Many people highlight the excellent and kind communication received throughout their interactions, noting that the team made them feel at ease and never judged them. The service provided is frequently described as professional, efficient, and supportive, with consumers appreciating the clear guidance and quick responses to their questions. However, some customers also noted inconsistencies in staff interactions, with a few finding certain individuals to be rude or lacking empathy. These reviewers mentioned difficulties during yearly reviews, citing unexpected changes in requirements that made the process challenging.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting their helpfulness and clear communication. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's never good to admit we were in debt. But the staff never judged, just helped. We had got to the point where we didn't answer our phone because of our creditors chasing us. When the IVA was set... See more

Rated 5 out of 5 stars

Many thanks to debt focus For many reasons. 1, Well explained straight forward process. 2,A Professional service conducted in a responsible way. 3, The personal relief I felt in knowing that an end to... See more

Rated 5 out of 5 stars

I have just finished my IVA with Focus group I would strongly recommend any one struggling with debt don't leave it on the hope it will go away it doesn't believe me I felt embarrassed and useles... See more

Rated 5 out of 5 stars

I’m really impressed with Focus Insolvency Group. Unlike a competitor I tried, there were no extra or hidden costs—everything was clear from the start. The team were quick, transparent, and efficient,... See more


Company details

  1. Insolvency Service
  2. Financial Institution
  3. Liquidator

Written by the company

A prestige licensed insolvency, debt solution and financial service practice providing tailored advice and guidance to limited companies, partnerships, sole traders and individuals who are experiencing financial difficulties. We pride ourselves on being large enough to provide a partner lead national business and yet small enough to offer ‘old fashioned’ bespoke personal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Professional throughout and made a stressful situation less so. All staff were polite and helpful.
Thank you for service!

17 April 2026
Rated 5 out of 5 stars

have been a client of Focus Insolvency…

have been a client of Focus Insolvency Group Limited for the past six years while completing my IVA, and I cannot speak highly enough of the service I have received.

Throughout the entire process, the team has been consistently professional, supportive, and understanding. Communication has always been clear, and any questions or concerns I had were handled promptly and with genuine care. What could have been an overwhelming and stressful experience was made far more manageable thanks to their guidance and reassurance.

The staff have always treated me with respect and kindness, and I truly felt supported every step of the way. I am incredibly grateful for their help in enabling me to successfully complete my IVA.

I would highly recommend Focus Insolvency Group to anyone seeking reliable, compassionate, and professional assistance.

13 February 2026
Rated 5 out of 5 stars

Very professional and understanding…

Very professional and understanding throughout the process. Everything was explained clearly, and the team was helpful and respectful. Communication was good and the overall experience was positive. I would recommend their services.

11 December 2025
Rated 5 out of 5 stars

Very helpful

Very helpful, great communication Lauren always replied to messages. Went the extra mile to keep my IVA going even though I had messed up. Thank you team Focus.

6 February 2026
Rated 5 out of 5 stars

Many thanks to debt focus For many…

Many thanks to debt focus For many reasons. 1, Well explained straight forward process. 2,A Professional service conducted in a responsible way. 3, The personal relief I felt in knowing that an end to a dire situation I was in ,was handled by the best. 4, the excellent and kind communication I received throughout was well received and a huge benefit to myself and my family ,as debt affects everyone .Many Many Thanks Once Again ,and a merry Xmas to all at debt focus. Gary poutney ,(moving forward with his life again ).

19 December 2025
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. They were extremely understanding and always helpful with any questions I had. Nothing was too much trouble, and they really made me feel at ease throughout the whole process. Highly recommended!

11 December 2025
Rated 5 out of 5 stars

I have just finished my IVA with Focus…

I have just finished my IVA with Focus group
I would strongly recommend any one struggling with debt don't leave it on the hope it will go away it doesn't believe me I felt embarrassed and useless about my situation then after talking to someone about it Focus name was given to me I contacted them
My life changed from that phone call they did not judge me they helped me and listened were kind and understanding
I would recommend these people to anyone who was in my situation now I have completed my IVA the chains have been lifted
Thank you

10 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look