FOCO Reviews 793

Customer service was Top notch!. The order got goofed up, I notified them and they rectified the situation immediately.

Customer service was almost instantaneous even outside of their posted business hours. My shipping address was wrong (my fault) and they made sure we got the package in time for Xmas. George in particular was great.

Had questions about sizing for an item and then receiving my 10%. Both issues were handled quickly and efficiently. Felicia was pleasant to work with. I would us this website again.

Do not buy FOCO lego sets!!!! Especially the NFL helmets and stadiums !! The pieces are so so small and almost impossible to build . Adults have to help and they struggle . They are so expensive and a total waste of money . Please beware .

I love the tracksuit. It's nicer than I thought. The folks at FOCO are very easy to do business with. 5 Stars all around

Just absolutely excellent customer service!

Awesome customer service! I placed an order, and apparently I picked the wrong team:/ Emailed them, and they cancelled my order for me:) Although they didn’t have my size for the correct team, I appreciate them responding so quickly and fixing my mistake! From this experience, I would say they are a great company! I’ll be doing business with them in the future!

Was missing a set of Steelers ornaments in my order. Settled within hours Replacement were shipped in 24 hours. Now that is service. Thank you. Merry Christmas Yinz!

The response to my issue was very quick, and they provided alternate parts for my helmet at no charge. Much appreciated!

I contacted FOCO customer service to find and purchase a replacement lid for a new tumbler. My son had dropped the cup, and broke the handle. FOCO customer service replaced the lid free of charge. Great communication throughout the process, and the lid was replaced within a week.

I lost the instruction and the Support helped me fast and good with a PDF. Nice Support and nice products

Great site and a must for footy fans. THANKS

LOVE the material of the shirt it is good quality. I had been sent the wrong item but support answered me almsot immediately and shipped the correct one. Very friendly support and good service!

Amazing customer service. My phone auto filled my address with my old one and I only noticed after I confirmed the order. I emailed them straight away and they responded within 10 minutes and they sorted the issue straight away. Could not recommend more

I was shorted a product on my order. I emailed customer service and they rectified the issue immediately and sent my missing product.

Great service, quick response and postage thank you

I received my order of a Tottenham Hotspur chopping board very quickly. Unfortunately I was disappointed with the etching on it. I contacted customer service and received a reply very quickly asking for a photo of the board. Customer services agreed it wasn't up to standard and immediately sent another which I was happy with. It's my second order and I wouldnt hesitate to order again.
Thankyou Freya at customer services.

Excellent fast customer service ! Definitely ordering all my future gear from FOCO
Very happy 😃 customer !!

I ordered an item, and a different one for another team showed up. Contacted customer service and was blown away by the helpless of a woman named Freya. She was able to get the item I wanted sent to me right away. Additionally when I told her a friend of mine is a fan of the team sent in error. I told her I would give it a good home if she let me hang onto it and she did! Nice interaction, not outrageous pricing, speedy shipping. She needs a raise too!