FNB Reviews 33

I dealt with multiple banks over four decades and counting. Admittedly First National Bank Life has been the worst in the pecking order. FNB Life processes, online systems and customer service (experience with multiple Sen Assessors engagements and dependencies are appalling, unreliable, without Accountability, Commitment and an embarrassment. Trust the unanimous poor Google reviews and must avoid at all costs. Particularly the benefit of sales offered to you by FNB Life and FNB Short-term FNB will palely unjustify for the time taken 'to and fro' and headaches you will need to spend to perform the most simple banking functions, and fairness in the times of a Claims process.

Be mindful, create self awareness and make a calculated decision when entering a business transaction.

With above in mind, to add excuses, correspondence delays and reasons not to fulfil, honour the commitment will duely prevail surprisingly. Rather prepare for these types of first hand experiences endured to date. ,

My current experience with an active FNB Life Insurance Policy for dreaded disease has been met with total disappointment.
This is an active policy and when a legitimate claim with all Physician, Cardiologist Medical Specialists reports were submitted for a life threatening chronic disease condition, namely Obstructive Hypotrophic Cardiomyopathy Disease, FNB Life refused to honour my claim.
They then make you runfrom 'Pillar to Post' with the said condition.

When following up on the claim, calling the Life Specialist handling the claim, they either on leave, or off ob sick leave and the excuses continue when following up with the Life Department.

Observation has it that only when an email is sent with Manager copied, one receives limited or even no feedback

I strongly recommend that one must be extra careful when purchasing a FNB Life Policy since one must be prepared for a run around albeit claim submission was met with due respect per the requirement.

Shocking experience.

Pathetic to say the least. Back and forth numerous times, lack of knowledge from staff and consultants. I have to come in and chase for my issue to be resolved to be told different reasons as to why they hav not yet reversed the money they took from me for fees I was not supposed to be charged according to the consultant and the support person she called. Popped in the branch again, left my number to be called back as the consultant was busy. Called me at 16.29 and rang once to show they called and then dropped line. Very very upset ,im yet again now sitting in the branch , called the consultant who gave me the information, and shes now sitting on the phone, and im waiting for this to be resolved at a different consultants desk. Also asked to change my fees date, she said it was done and then fees went off again in the middle of the month, now this consultant had to set it up again and called fnb support. And nobody takes accountability for not doing their job correctly. Everyone just seems unbothered, yet we are customers.

FNB, or First National Bank, has a mixed reputation in South Africa, with both positive and negative feedback. While some customers praise its digital banking features and innovative products, others express significant dissatisfaction with its customer service, particularly regarding responsiveness, communication, and problem resolution. This leads to a perception among some that FNB is not a reliable or customer-centric bank.
Here's a breakdown of the reasons behind this mixed reputation:
Reasons for Negative Feedback:
Poor Customer Service:
Numerous complaints focus on issues like long wait times for responses, unhelpful or uninformed staff, and a lack of follow-through on resolving problems.
Inadequate Communication:
Customers report being left in the dark about the progress of their requests or the status of their accounts, leading to frustration and a sense of being undervalued.
Inconsistent Service Quality:
Some customers experience a noticeable drop in service quality, with basic requests being mishandled or delayed, even after assurances of resolution.
Difficulty with Online Banking:
While FNB is known for its digital platforms, some customers find the banking app and online systems difficult to navigate or experience issues with transaction processing.
Fraud and Security Concerns:
While not unique to FNB, some customers have reported negative experiences related to fraud and the bank's response times to investigate fraudulent transactions.
High Fees:
Some users have expressed concerns about the cost of banking with FNB, particularly those receiving social grants.
Lack of Personalization:
Some customers feel like they are treated as just a number in the system, with little recognition of their individual needs or concerns.
Reasons for Positive Feedback:
Innovative Digital Banking:
FNB is often lauded for its user-friendly banking app, online banking platform, and digital payment solutions.
Strong Security Measures:
FNB has implemented various security measures to protect customer accounts and information, which are appreciated by some.
Competitive Interest Rates:
FNB is recognized for offering competitive interest rates on savings accounts, making it an attractive option for some customers.
Good Private Banking:
FNB is recognized by Euromoney as the best private bank in Africa, indicating excellence in wealth management for high-net-worth individuals.
Customer Service Excellence:
While not always consistent, some customers have praised specific FNB staff for providing excellent and helpful service.

I had a card incident and this matter hasn't resolved itself

With capitec should a payment fail, this will be reversed typically in 5 minutes.

FNB keeps rerouting me and not getting to the agreed solution.

After many attempts to resolve my online banking query they did not refund my funds and I have been sent from pillay to post. They don't give a damn about their customers. Please be careful and do not transact with this incompetent bank. Most disappointing experience.

REPAIR MY CAR

I love the experience and it is very good but just payouts fnb how long does it take

Worse service, don't do Payshap with them try with another bank. I did a Payshap payment FNB acknowledged something went wrong on their side but deducted my account and 2 months later they still investigating and giving me the run around. Not worth the headache😡😡🤯🥵🤯

Terrible bank.

You can never get hold of anyone. They loose applications. They are incompetent, rude and expensive.

I have all my reason to close all 8 of my accounts, insurance, home loan and car. It's easy because other banks wants the business.

FNB is the best banking have ever used, their services are best and well trusted.

FNB is a best bank in South Africa.
I am using both easy account and Cheque,They are both best.It has best employees who serve their customers professionally and meeting they needs.It is cheap unlike other banks.Don't be fooled by people who believe in rumours that FNB is expensive to maintain and it is used by those who earn a high salary.Everyone can afford FNB,It is for everyone.If you want a reliable bank and want to remain happy,Use FNB🙏
Hacking doesn't work in FNB🤣

FnB is keeping on charging me Funds paid no funds its over R600 its even more than the funds which they paid i have been complaining for the past 8 months.l dont know what to do now

I wish to express my disappointment with the service I got from Bongani Ndembe in ***** department regarding a case "alleging" that some money were transferred into my account from *****ulent sources.

My account was initially "frozen" for more than 3 weeks with a substantial amount in it, all my efforts to get feedback and answers were fruitless. I was continuously transferred from one department to the other and told that ***** department stuff are not accessible via phone except email.

After some time, that's when Bongani send an email confirming the investigations being undertaken and one and half weeks later my account was closed with very minimum explanation.

I feel cheated and not treated fairly, how do I have my issue re-looked and resolved accordingly.