Peach Aviation Reviews 

I had a wonderful time in Japan indeed. But the finish was really disappointing. NEVER again I will fly with Peach. I have been travelling for 40 years and never have faced this bad treatment. We as a family had 3 carry ons with less than a kgr overweight each and a checkin luggage which was 6kgr UNDERweight. They insisted that either we move stuff from the carry ons to the checkin or check-in all the carry ons and pay for them!!! So I am in the middle of a long queue with my wife and two kids and they ask me to do this? Although in total we are underweighted. They barely speak English and we have to use Google translate to communicate, but I realize that they are like pre-programmed robots that are wired to say the same again and again and smile looking that they understand nothing that I explain. I paid off course but I promised to make sure that everyone I can will be informed NOT to fly Peach or risk of bad treatment

I really regret choosing to fly with peach airline, my baggage is more than 7 kg. I don't mind paying at the check in counter, but they don't accept cash, only accept credit cards that I don't have, delay time and don't provide other solutions, until the last minute, take me to lawson for baggage delivery, and when I was going to pay for my bag delivery they said the plane had flown and I and my family couldn't fly and had to buy new tickets, even though I followed their instructions. they don't want to take responsibility at all. and they took my boarding pass without returning it to me.please never fly with peach airline so you don't regret it. thank you

BAD company. Truly wont recommend them to anyone. Cant reach them, no option for online check-in, closing the check-in counters before time and no representative is present to help.
Taking advantage of tourists as well.
*Do yourselves a favor and book from other companies even if its a bit more expensive- it will save you a lot of headaches and trouble.

We recently used peach for multiple domestic flights in Japan and one international flight. They were excellent, all on time, bag check in was efficient and staff good.

This airline only flies in the morning but fails to clearly disclose this on its website, confusing international travelers. They provide no notifications, lack counters, offer no assistance, and refuse refunds. It’s my worst experience in 10 years of traveling the world —not recommended.

Very bad experience with Peach Airline. I wish I would never have chosen this airline.
They allow to take one carry on luggage and a personal item on the flight. However, they weighed the carry on luggage and the personal item together that were not allowed over 7.9 kg. I guess everyone has to pay for checkin luggage for this unreasonable rules.
I discussed the luggage checkin staff that I agreed to pay the overweight according to their ridiculous rules. I just want to take my carry luggage on the flight which will save me the time for waiting for the checkin luggage.No matter where the luggage is. The weight is still on the same flight. They refused my request anyway.
I have been taking many airlines around the world and I have never heard this rules that the carry on luggage can’t take on the flight. They could add the luggage fee on the ticket, give customers better experience and less hassle.
This is my first time using this airline and it is the last time as well.

I'm used to travel a lot with various airlines, including budget airlines. Flying with Peach was the second worst experience of my life.
Poor organisation, the flight attendants are aggressive and the flights are late.. I definitely not recommend this airline company. Such a lamentable quality, a disgrace for a Japanese airline!

Following a flight experience you receive an email from Peach asking you to complete a satisfaction questionnaire within 48 hours only, of course when you travel in a foreign country that is a too short deadline.

Booking number:YS2F2G
Date of Boarding 2024/11/06
Flight Number Peach 213
Departure Airport Kansai (KIX)
Arrival Airport Naha (OKA)

Bad customer support at ishigaki airport. Staff wasn't friendly at all and wasn't able to change our flight. So we finally changed it ourselves.

It was a bad experience, they weren't interested at all in helping us.

Although the plane is beautiful, it has no other advantages besides being beautiful. The meals on the plane are just so so. And the air conditioning on the plane is very cold, but they were not provided with blankets.

1. At the check-in counter in Japan, I observed what seemed to be an inconsistency in the enforcement of baggage policies. While most airlines typically allow minor excess weight for carry-on bags (less than a kilogram), the ground staff at Peach Airline strictly enforced the 7-kilogram limit for my two bags combined. They also informed me that my bags would be weighed again before boarding, which I found unusual compared to industry norms.
2. As a result of the slight excess in weight, I was required to pay an additional ¥3,000 to check in the luggage. This experience, combined with the perceived inconsistency in treatment, was disappointing and has led me to reassess my previous positive perception of Japanese customer service. Additionally, the ground staff handed me a tablet and instructed me to process the payment online myself, raising questions about the role of the ground staff in providing customer support.
3. During the three-hour flight to Taiwan, the cabin crew made announcements every half hour in Japanese, English, and Chinese, repeatedly informing passengers of the time difference between Japan and Taiwan, the local time, and even reminding us to dispose of our trash. While I understand the importance of clear communication, the frequency of these announcements detracted from the overall comfort of the flight.
4. As a frequent traveler who has used various low-cost airlines, I found this experience with Peach Airline to be particularly disappointing. Given the choice, I would reconsider flying with this airline for any future trips to Japan

DO NOT FLY WITH THEM!!! This company is soooo terrible! They cancelled our flight on 24th of July and changed to 29th… they left us wait stuck in a city with 2 young kids. Our holiday become a truly nightmare… we really really would leave this horrible city but Peach is doing nothing! Contacted them 1000 times and they promised me so many things but in the meantime they are doing NOTHING for us. We also made more than €1000 extra (double costs) for extra hotel nights and rental cars, without any compensation. We can accept it, it’s just money.. the worst is that we’ve planed Osaka 2 days and now we are stuck here 8 whole days… it’s a nightmare……Please be warned for this terrible company!

I took a flight from Seoul to Tokyo. We took off on time. Flight attendants were very polite and friendly. They cared a lot about safety and because of slight turbulence the sign to fasten the seatbelt was “on” during the whole flight. I was scared after reading bad reviews, but I realize that most of people come on this platform to complain.

I have nothing negative to say about this company. The ticket was cheap. And everything was fine. I was flying with the only backpack 55x45x15 , no problems.
I would definitely fly again.

I have read the negative reviews, and was prepared to check in luggage, as the total weight of my things was between 8 and 9 kg. There was no opportunity to check in online, so I went to the check-in counter in the airport. They asked me to put my luggage on the scale. It was 8.4kg. I offered to check in one of the bags and pay a fee. But the agent suggested that I might want to "wear a few extra clothes". So I moved my laptop charger and a few other things into my pockets. When the weight got down to 7.9kg, the agent was satisfied and let me take my stuff on board. There was no second weight-check at the gate, so I simply put my charger back into my bag. Apart from this, the flight itself was uneventful: departed on time arrived on time. No in-flight entertainment, but this was a nighttime flight (Tokyo-Shanghai), so I did not care. I got an entire row of 3 seats to myself, so I lay down and slept; the flight attendants were fine with that. There were no blankets or pillows.

100% commission is a thief.
I planned the trip with a happy heart and made payment through a payment agency, but perhaps there was a mistake or a problem, the departure point and destination changed and the payment was made.
Of course, I found it 10 minutes after payment and requested a refund. In Korea, a 100% refund is usually possible on the same day of payment, so I waited without a problem.
I was told through the agency that a refund would not be given without knowing the reason, and when I called the customer service center, I was only told that a refund was not possible for the simple reason that the refund policy did not indicate departure from Korea (Incheon).
I also said that I would like to receive at least a partial refund, but they only said that there was no other way, along with the ridiculous story of a full fee, and were silent when I asked for help.
I tried to change my ticket another way, but I was told through the agency that I had to pay the full cost of the ticket, and it was even written in the policy.
I am posting this in response to a ridiculous and non-basic refund policy, an operating policy that deceives customers, an unfriendly customer service center, and the reputation of these thieves.
I will not stop here and will continue my efforts to get my money to the Consumer Complaint Center. Just don't use this airline. Unless something fundamentally changes, it's just an airline full of problems.

Aircrafts are brand new and clean, but service is awful!

We are a family with two kids (2 and 4 years old). Their algorithm separated us on purpose so we would have to pay extra fee to seat together... otherwise the two years old baby would travel ALONE!! The staff told us we had no choice but to pay when checking-in, because supposedly the flight was full (needless to say it actually wasn't!)

That company is more interested in money than in security. Shame on you Peach!

I WANT TO TAKE MY MONEY BACK, GIVE ME MY MONEY.

How can I remember the cancellation policies that i read 2 months before my cancellation? I need the reconfirmation when I cancel my booking, if i know that my booking will not be refunded I would not cancel it. I also unsure about the type of my booking and I couldn’t check it again. I CALLED FOR 10 TIMES AND WAITED FOR MORE THAN 15 MINS JUST FOR 1 QUESTION. NONSENSE
And the information in the website is unclear, confusing and this company is a big trap with poor service and poor employees.

Due to Typhoon I was not able to fly from Hong Kong to Japan. The possible provided available dates was also not in my range of my token Holiday.
There was only 2 location which I could select from Hong Kong to Japan. Even there are more airports in Japan. So there was not much option. Peach Aviation provided me "points" which I could redeem for the next flight which needs to be use within 180 days.
No money refund in this case. I live in Europe and I am not attending to go back to Asia in the coming 180 days. I have asked about the opportunity to use the points under other names of my family but that is also not possible as I am the one who has booked the flight. In other words, I lost my money.
Very disappointed in this unfriendly way of solution. This will be the first time and last time that I will book a flight from Peach Aviation.
I don't recommend this Airline

total scammers, first company ever putting check in for everything above 7 kg, this is above ridiculous, the baggage with no laptop was less than that!

They scanned our boarding passes before the air craft is ready…. Everyone left the comfy chairs and was forced to sit by the window at 5am for 30 mins. Very good service.

Peach has self check-in booths at Kansai airport. This system does not work and caused chaos at check-in (which was meant to open at 17.30 but actually opened much earlier).

The seats are extremely uncomfortable and not designed for a 6 hour flight - they might be OK for domestic routes in Japan but not for this flight duration. Nothing like the quality of seat that you get on Air Asia.

Buying food & drink on the flight was an awful experience; I ordered regular items from the in-flight menu, but this seemed to cause complete panic. The attendant came back three times to check the order. I could not pay by card as 'I had not registered my card' though she could not explain what this meant nor why my card was good enough to pay for the flight but not good enough to buy some snacks. She was shocked that I had no Yen (we were on a flight to Thailand, why would I?) but agreed that I could pay in Thai Baht. I gave the correct money, assuming this would be helpful, but no, it contained a coin which was unacceptable. I gave another banknote; this, despite being Thai legal tender, was unacceptable as it had the wrong King's face on it. An absolute farce, it took more than 20 minutes from placing the order to receiving it.

Avoid Peach at all costs.