The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
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Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfortable, lightweight and compact
They are so comfortable. I ordered 3 for my children to use on our upcoming trip to Italy. Love that they are lightweight, compact and have a carrying case.
25 April 2026
Unprompted review
Reply from FlyHugz™
Hello Lucia,
Thank you for your wonderful feedback! We’re so happy to hear that you find the FlyHugz pillows comfortable and perfect for your children’s upcoming trip. 😊
It’s great to know you love how lightweight and compact they are — we hope they make your journey to Italy even more relaxing for everyone! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
I haven't received my neck pillow yet
24 April 2026
Unprompted review
Reply from FlyHugz™
Hello Joseph,
Thank you for bringing this to our attention. We’re sorry to hear that you haven’t received your neck pillow yet — we understand how frustrating that can be.
After checking our records, we were unable to locate any prior correspondence regarding this order. We’d really like to help resolve this for you as quickly as possible.
Please contact us directly at support@flyhugz.com with your order number, and our team will be happy to check the status of your shipment and assist you further.
We appreciate your patience and the opportunity to assist at FlyHugz.
Kind regards,
FlyHugz Support Team
Delivery took so long but the product…
Delivery took so long but the product was worth the wait. I used it on my recent travel which was 14hrs and was able to rest on my flight well. I highly recommend this product.
21 April 2026
Unprompted review
Reply from FlyHugz™
Hello Misyel,
Thank you for your feedback! We truly appreciate your patience with the delivery and are so glad to hear the FlyHugz pillow was worth the wait. 😊
It’s great to know it helped you rest comfortably during your 14-hour flight — that’s exactly what it’s designed for! Thank you for your recommendation and for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Poor customer service
I have not received my order which was placed over 3 weeks ago. I called the phone number associated with the business, left a voicemail, and sent an email regarding my issue, but I have received no communication from anyone.
6 April 2026
Unprompted review
Reply from FlyHugz™
Hello Sheryl,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to wait for your order without clear updates.
After reviewing our records, we were unable to locate any correspondence under the details associated with this review. We certainly do not intend to miss or ignore any customer inquiries, and we’d really like the opportunity to assist you directly.
Please contact us at support@flyhugz.com with your order number so our team can investigate the status of your shipment and provide you with an update as soon as possible.
We appreciate your patience and the opportunity to resolve this for you at FlyHugz.
Kind regards,
FlyHugz Support Team
This worked perfectly for my long-haul…
This worked perfectly for my long-haul flight to Australia. I slept well. The eye-mask and ear plugs were comfortable. Everything worked as described.
4 April 2026
Unprompted review
Reply from FlyHugz™
Hello Michelle,
Thank you for your wonderful feedback! We’re so happy to hear that everything worked perfectly for your long-haul flight and that you were able to sleep well. 😊
It’s great to know the eye mask and ear plugs added to your comfort — that’s exactly what we aim for! Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Comfortable
Comfortable. Only issue is out of their control… shape of seat prevents proper use.
15 October 2025
Reply from FlyHugz™
Hello Rob,
Thank you for your feedback! We’re glad to hear you found your FlyHugz pillow comfortable. 😊
We understand that seat designs can sometimes affect how the pillow is used, and we appreciate you pointing that out. Your insight is valuable and helps set expectations for other travelers as well.
Thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
I ordered this March 25th...no product yet
I ordered this March 25th. Still waiting to receive the product. The shipping with the companies using the shopify thing is downright slow. I'm still hoping we love it....whenever it decides to show up. I'm glad our trip is a few months away.
25 March 2026
Unprompted review
Reply from FlyHugz™
Hello,
We’re sorry to hear that your order hasn’t arrived yet and understand how frustrating the wait can be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue, and we apologize if you haven’t been able to reach us.
We’d really like to help look into this for you and provide a proper update. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case.
We appreciate your patience and hope to get this sorted well before your trip.
Warm regards,
The FlyHugz Team
This pillow feels so comfortable and is…
This pillow feels so comfortable and is not difficult to get back in the bag that comes with it. I’m looking forward to using it on my trip to Italy in a couple of weeks.
2 April 2026
Unprompted review
Reply from FlyHugz™
Hello Lisa,
Thank you for your lovely feedback—we’re so glad to hear you find the FlyHugz pillow comfortable and easy to pack away!
We hope it makes your upcoming trip to Italy much more relaxing and helps you get some great rest along the way. ✈️
Warm regards,
The FlyHugz Team
Horrible Customer Service - Return a NIGHTMARE
Per Flyhugz instructions, I have emailed them repeatedly, referencing this review. STILL NO RESPONSE!! DO NOT BUY FROM THEM!!
Original review and response:
Good luck getting a hold of them if you have an issue. I am trying to return a neck pillow, eye mask and ear plugs and have sent 7+ emails and 2+ requests thru their website. Respond within 24 hours??? What a joke. Don't buy from them, horrible customer service. I called their phone number to try to resolve that way and you have to leave a message. I'll be shocked if I get a return phone call.
**Update** I received an email from them asking me to review their product!! Obviously they aren't paying attention. I will continue to email them daily until I hear something.
***FINAL UPDATE***
After spending $10.50 to send the product back on April 21, 2026, I finally received my refund on May 20th. It really should not be this difficult and time consuming to return a product.
Useful
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Reply from FlyHugz™
5 days ago
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
After reviewing your case, we can confirm that our team did respond to your inquiry, but we haven’t received a reply back yet. It’s possible our message may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’d really like to get this resolved for you. Please feel free to reply to our previous email or reach out again at support flyhugz.com
, and mention this review so we can prioritize your case and assist you with your return.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Teamer
25 March 2026
Unprompted review
Reply from FlyHugz™
Hello Polly,
We’re really sorry for the continued frustration and completely understand how this situation has felt from your side.
After reviewing your case, it appears that your emails were unfortunately flagged by our system as spam, which prevented them from being properly received and responded to in a timely manner. We sincerely apologize for this as it’s certainly not the experience we want for our customers.
Our team has since resent the return instructions along with the return address, and we kindly ask that you check your inbox (as well as your spam/junk folder). If possible, please try replying directly to that email or sending a new message to support@flyhugz.com
with a different subject line so it can come through successfully.
We truly want to get this resolved for you and appreciate your patience as we work through this.
Warm regards,
The FlyHugz Team
Order not delivered
I have not received the two pillows I ordered. I tried calling customer service and had to leave a message.
27 March 2026
Unprompted review
Reply from FlyHugz™
Hello Kim,
We’re sorry to hear that you haven’t received your order and understand how frustrating that must be.
After checking our records, we were unfortunately unable to locate any email correspondence regarding this issue, and we apologize if your message did not reach us.
We’d really like to help resolve this for you as soon as possible. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will investigate your order and assist you with the appropriate resolution.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Travel Pillows
I just received my packages over the weekend and the velcro is is not fully sewn on. It looks like a decent product, just disappointed that the velcro is already coming apart and I haven't used them.
10 April 2026
Unprompted review
Reply from FlyHugz™
Hello Nicole,
Thanks for your message—we’re sorry for the confusion and frustration this caused.
Just to clarify, what you’re seeing is actually the protective velcro cover used during shipping to keep it in good condition. Once removed, the velcro underneath should function normally as intended.
You can follow the step-by-step guide here if helpful:
https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
If you’ve already removed the cover and are still experiencing issues, please don’t worry—just reach out to us at support@flyhugz.com
with your order details, and we’ll be happy to help you right away.
Warm regards,
The FlyHugz Team
Too Long a delivery time
I ordered the product on the 17th March, wanting to have the product for a long haul flight on the 26th March. Following the tracking on "SHOP" I realised that the product was only shipping from China on the 20th March, and if I had known that the product would have taken so long to arrive I would have never ordered the product. I even paid extra for a faster delivery!! The product arrived on the 27th March after we have commenced our travel. So I have not even opened the package upon our return home this weekend. I will be returning the product and looking for a full refund.
13 April 2026
Unprompted review
Reply from FlyHugz™
Hello John,
Thank you for sharing your experience, and we’re really sorry to hear that your order didn’t arrive in time for your trip—especially after selecting faster shipping.
We understand how disappointing that must have been. Shipping timelines can sometimes vary depending on processing and courier handling, but we completely understand your frustration given your travel dates.
We’d be happy to assist you with your return and refund request. Please reach out to us at support@flyhugz.com
with your order number, and kindly mention this review so we can prioritize your case and guide you through the return process.
We appreciate your feedback and the opportunity to make this right.
Warm regards,
The FlyHugz Team
BEWARE - I FEEL I HAVE BEEN SCAMMED!!!!!
UPDATE: I received 1 email after my review was posted offering to send a replacement which I declined. However, after emailing a number of times demanding my refund (no response of course), I received a text message from a stranger wanting my location to deliver a parcel. I ignored this (for safety reasons) and it turns out, they were wanting to deliver the replacement order! No messages, no warning, no updates. It finally arrived 5 weeks into my trip - great help that was! And then I immediately got bombarded with emails requesting reviews of their product. It's still another few weeks till I am back home and won't be needing this for a long time now, so who knows when I will get to try it out properly and if it was worth all this stress and angst besides the cost.
Original Review:
If I could rate a negative rating I would. After more than a month my item has not even reached my main city (Cape Town South Africa). I have been emailing but receiving NO response. I am feeling like this is a total HOAX. I had to leave on my holiday without this supposed fantastic product. Total THUMBS DOWN in my book. Extremely poor customer service. NOT RECOMMENDED AT ALL.
13 April 2026
Unprompted review
Reply from FlyHugz™
Hello Michele,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your trip.
After reviewing your case, we can confirm that our team did respond to your emails and received your acknowledgment, and that your parcel was unfortunately lost in transit by the courier.
We have already reached out to arrange a reshipment, and we’re currently waiting for your confirmation of your shipping details so we can send this out to you as soon as possible.
Please feel free to reply to our latest email or contact us again at support@flyhugz.com
, and we’ll prioritize your case right away.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Poor delivery and communicatoins
I've emailed flyhugz twice with my concerns, and had no response. Now they've asked me to write a review. I'd much rather have sent this information to them directly.
I paid extra for 'express delivery', assuming that would mean well within 10 days (which was when I was heading overseas for several months). I emailed them 3 days before leaving to seek a delivery date, and specify that I could not receive them after April 8. No response. They were delivered on April 9th, so I had to buy an airpillow at the airport. I've sought a refund, but still no response--just a request to write this review. The delivery system, and communications (including providing an estimated arrival date) needs significant improvement.
9 April 2026
Unprompted review
Reply from FlyHugz™
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your travel plans.
After checking our records, we were unfortunately unable to locate any emails regarding this issue, which suggests your messages may have been sent to an incorrect or invalid email address.
Please kindly reach out to us at support@flyhugz.com
with your order number and details, and mention this review so we can prioritize your case. We’ll be happy to review your order, clarify the delivery timeline, and assist you with your refund request.
We appreciate you bringing this to our attention and the opportunity to make things right.
Warm regards,
The FlyHugz Team
I’m sending a second review on flyhugs! 1 star!!!
I’m sending a second review on flyhugs. They replied to my previous 2 stars review saying they have replied to my email when in fact until now they have not contacted me in any way. They’re such liars! They take my money without correcting their mistakes. I need my refund asap if they can’t send me my missing Pillow. Be very careful with this company!
Order#432415
18 March 2026
Unprompted review
Reply from FlyHugz™
Hello Noel,
We’re really sorry for the frustration this has caused and understand how this situation may have felt from your side.
After reviewing your case, it appears that your previous emails were unfortunately flagged by our system as spam, which prevented them from being properly received on our end. We’ve since reached out and advised avoiding multiple threads/emails at once to prevent this from happening again.
We also want to confirm that the missing pillow has already been reshipped, and you will be receiving the tracking details shortly via email as per our latest update.
We truly appreciate your patience and the opportunity to resolve this for you.
Warm regards,
The FlyHugz Team
I am not impressed..move on
I am not impressed with these. They are like every other travel pillow out there 🙄 they are bulky to travel with, do not fold flat or save any room in your backpack/bag...they are hot to sleep with, even my 7 year old was uncomfortable and hot in this thing. Definitely not worth the cost, I am still in search of the perfect travel pillow.
2 April 2026
Unprompted review
Reply from FlyHugz™
Hello Amanda,
Thank you for sharing your honest feedback—we’re sorry to hear that the product didn’t meet your expectations.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding your concerns, and we’d really like the opportunity to assist you.
Fit and comfort can vary from person to person, and we understand that factors like warmth and portability are important when traveling. We’d be happy to help with tips, or discuss available options for you.
Please feel free to reach out to us at support@flyhugz.com
with your order details, and kindly mention this review so we can prioritize your case.
We appreciate your feedback and the chance to improve your experience.
Warm regards,
The FlyHugz Team
The FlyHug neck pillow arrived quickly…
The FlyHug neck pillow arrived quickly and is in perfect condition. But I ordered it on a web site advertising "Buy one get one free" but have only received one neck pillow. I sent 3 request for help from their
Support site and have not received a reply.
27 March 2026
Unprompted review
Reply from FlyHugz™
Hello Amy,
Thank you for your feedback—we’re glad to hear your FlyHugz arrived quickly and in perfect condition.
We’re sorry for the confusion regarding the “Buy One Get One” offer. After checking our records, we were unfortunately unable to locate any messages or support requests from you, so it’s possible your emails did not reach us.
Please kindly contact us directly at support@flyhugz.com
with your order details, and mention this review so we can prioritize your case. We’ll be happy to look into this and assist you accordingly.
Warm regards,
The FlyHugz Team
Misleading Checkout & Incorrect Order
I found that the polarized glasses did not match what was shown in the video. Additionally, the ordering process was frustrating—the site pushes you to add extra items with no clear option to decline and proceed to checkout.
I was ultimately charged for and received two pairs at full price. Had I intended to purchase two, I would have used the available discount. Despite contacting the shipper to explain the issue, I was still billed twice and sent both items. Very disappointing experience.
2 March 2026
Unprompted review
Reply from FlyHugz™
Hello Cheryli,
We’re sorry to hear about your experience and understand your frustration with the order and billing concern.
We’d really like to help look into this for you and get it resolved properly. Please kindly email us at support@flyhugz.com
with your order details, and mention this review so our team can prioritize your case.
Once we receive your email, we’ll review what happened and assist you with the appropriate resolution as quickly as possible.
Warm regards,
The FlyHugz Team
Waste of money Smells Horrible
The horrible smell when I openedthe package . Musty. Moldy smell,seriously awful and overwhelmingly stinks Weid fit. Going to throw in the garbage.
Lesson learned not to buy off internet pushing, induced adds. This one from was Pinterest
2 April 2026
Unprompted review
Reply from FlyHugz™
Hello Irene,
We’re really sorry to hear about your experience—that certainly doesn’t sound right and we understand your concern.
After checking our records, we were unfortunately unable to locate any follow-up correspondence after your order was delivered, and we’d really like the opportunity to assist you with this.
A slight odor from packaging can sometimes occur and usually dissipates after airing out or washing the removable cover, but a strong musty or mold-like smell is not expected.
Please reach out to us at support@flyhugz.com
with your order number and a photo of the product, and kindly mention this review so we can prioritize your case and assist you with a proper resolution.
We appreciate you bringing this to our attention and hope to make this right for you.
Warm regards,
The FlyHugz Team
The collar is perfect to support my…
The collar is perfect to support my neck that is fused and needs support to stay in alignment. I was able to sleep without getting neck spasms. I have a variety of collars that offer support but appreciate the softness that still provides support. It was effective in relieving neck pain and have no intentions of flying but will use it when I am a passenger in a car to support me when the car hits potholes and bumps in the road. Previously I made my own collar by filling a sock with rice but yours is better.. thanks
10 April 2026
Unprompted review
Reply from FlyHugz™
Hello Barbara,
Thank you so much for sharing your experience—we’re really glad to hear the FlyHugz has been helping provide the neck support and comfort you need, especially given your neck fusion.
It means a lot to know it’s been effective in reducing discomfort and helping you rest more comfortably, both for travel and while riding in the car. We truly appreciate your feedback and support.
Warm regards,
The FlyHugz Team
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