The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
Company replied
Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Product
From ordering product to communication and delivery this was a very easy experience.
Great product! Can't wait to use it for our travels
15 May 2026
Unprompted review
Reply from FlyHugz™
Hello Jennifer,
Thank you for your wonderful feedback! We’re so glad to hear that everything from ordering to delivery was a smooth and easy experience for you. 😊
We hope your FlyHugz makes your upcoming travels even more comfortable and relaxing. Safe travels and enjoy your adventures ahead! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
I couldn't wait to use my hugz pillow…
I couldn't wait to use my hugz pillow on my trip to Seattle and truly it is the best pillow to sleep and relax on the plane. I have tried the usual pillows but it's not where it can stabilize your neck and quickly fall asleep.
I would recommend it to my friends 101%. Pauline Viernes.
7 May 2026
Unprompted review
Reply from FlyHugz™
Hello Pauline,
Thank you so much for your amazing feedback! We’re thrilled to hear that your FlyHugz pillow made such a difference on your trip to Seattle and helped you sleep comfortably on the plane. 😊
It means a lot to us that you would recommend it to your friends — thank you for your support and kind words! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Nearly 4 weeks later
Nearly 4 weeks later, still no delivery, we fly out Wednesday!!!
28 April 2026
Unprompted review
Reply from FlyHugz™
Hello Jenny,
Thank you for bringing this to our attention. We’re very sorry to hear that your order has not arrived yet, especially with your trip coming up so soon — we completely understand how stressful and disappointing that must be.
After reviewing our records, we were unable to locate any prior correspondence regarding this order. We would have truly appreciated the opportunity to assist sooner and look into the shipment status for you.
Please contact us directly at support@flyhugz.com with your order number, and our team will gladly investigate the status of your package and assist as quickly as possible.
We appreciate your patience and the opportunity to help resolve this at FlyHugz.
Kind regards,
FlyHugz Support Team
Great delivery of the product on time.
Great delivery of the product on time.
Thank you very much.
15 May 2026
Unprompted review
Reply from FlyHugz™
Hello Rodi,
Thank you so much for your kind feedback! We’re delighted to hear your order arrived on time and that you had a great delivery experience. 😊
We truly appreciate your support and thank you for choosing FlyHugz!
Kind regards,
FlyHugz Support Team
I was not happy with my order and…
I was not happy with my order and requested a refund and followed the process. It’s been 2 weeks and I have heard nothing.
I am extremely frustrated!
1 May 2026
Unprompted review
Reply from FlyHugz™
Hello Veronica,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the return process.
We can confirm that our support team previously responded to your request and provided the return address needed to proceed. To ensure you receive it, we have also resent our response just now. It’s possible the earlier message may have been filtered into your spam or junk folder.
Please feel free to check your inbox and reply to the existing email thread if you need any further assistance — we’ll be happy to help.
We appreciate your patience and the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
Would definitely recommend to friends and family.
Im VERY happy with my FlyHugz neck pillow. Ive just used it on a long haul flight and I felt I was able to more comfortably get to sleep than I would have previously. I’m pretty sure I got a good 6-7 hours of sleep. It was comfortable and I did not struggle with it being too hot or anything.
Had no issues with delivery.
Only small mishap (and I'm not sure if it was something I did or not) I took up the offer after my initial order, of the 2x eye masks for the price of 1, however when I checked up as to why I had not received it, it looks like my order was cancelled. I checked my bank account and it didn't show any payments going out for it, which was odd as I swear I had seen 2 payments go out(1 for the flyhugz and 1 for the masks). So not sure what has happened there. Otherwise I am very happy with my purchase and excited to use it on all my future trips.
1 May 2026
Unprompted review
Reply from FlyHugz™
Hello Tans,
Thank you for your detailed feedback! We’re so glad to hear your FlyHugz is feeling comfortable so far and that delivery went smoothly. 😊 We hope it performs just as well on your upcoming trip! ✈️
We also appreciate you mentioning the eye mask order. It’s possible the add-on order may not have completed successfully if no payment was processed, but we’d be happy to take a closer look and clarify what happened.
Please feel free to contact us at support@flyhugz.com with your order details, and our team will gladly review this for you.
Thank you again for choosing FlyHugz and for sharing your experience!
Kind regards,
FlyHugz Support Team
My only issue was that once the product…
My only issue was that once the product arrived here it took them 4 days to deliver it. They originally said it would arrive on Monday, then it was Tuesday, then it was Wednesday. It finally arrived today (Thursday). The town I live in isn’t that big and it was annoying that it took so long!
14 May 2026
Unprompted review
Reply from FlyHugz™
Hello Bob,
Thank you for your feedback! We completely understand how frustrating it can be when delivery dates keep changing, especially when your package is already nearby. We’re sorry for the inconvenience caused by the delay in final delivery.
While the local delivery process is handled by the carrier, we truly appreciate you sharing your experience and will continue working to improve the overall shipping experience for our customers.
We hope you enjoy your FlyHugz product and that it makes your travels much more comfortable. 😊
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Recommended by a friend
A friend of mine told me about this neck pillow. She travels a lot and she loves it. I have issues with vertigo and motion sensitivity. I haven’t traveled with it yet but it gives me great support as far as keeping my head in place.
12 May 2026
Unprompted review
Reply from FlyHugz™
Hello S. Brinkley,
Thank you for sharing your experience! We’re so glad to hear your friend recommended FlyHugz and that you’re already finding the support helpful. 😊
It’s great to know the pillow is helping keep your head stable — we hope it makes a real difference for you when you travel as well. Wishing you smooth and comfortable journeys ahead! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Would leave negative stars if possible
Would leave negative stars if possible. DO NOT ORDER FORM THIS COMPANY!!! DID NOT RECEIVE WHAT WAS ORDERED. No one answers email or phone. I ordered through PayPal even thinking I could resolve my issue that way and the resolution is that FlyHugz is demanding that I must send my purchase back which I did not receive in order for them to refund through PayPal. Save your time and money and order a different product tor order this on Amazon if you truly want this product as you will be ripped off.
11 May 2026
Unprompted review
Reply from FlyHugz™
Hello Ariana,
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
We’d like to clarify that our support team has already responded to your inquiry and confirmed that we are ready to reship the missing item. We requested a confirmation of your shipping address to proceed, but we have not yet received a reply. We have also sent a follow-up email today to ensure this can be resolved as quickly as possible.
At this stage, we are simply awaiting your confirmation so we can complete the reshipment. Please feel free to reply to our latest email or contact us at support@flyhugz.com
, and we will prioritize your case.
We remain committed to resolving this matter fairly and appreciate the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
Ordering was easy and delivery was…
Ordering was easy and delivery was quick. I cant wait to try the neck pillows on our upcoming flight.
11 May 2026
Unprompted review
Reply from FlyHugz™
Hello Michelle,
Thank you for your feedback! We’re so glad to hear ordering was easy and your delivery arrived quickly. 😊
We hope your FlyHugz pillows make your upcoming flight much more comfortable — safe travels and enjoy the journey! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Travel pillow or comfy cloud?!
For the first time in my life I can finally sleep on a plane! My pillow and eye mask are magical. I was so impressed that I’ve gifted 5 pillows with masks to family and friends. The quality, appearance and comfort are like no other product I’ve tried.
Do yourself a favour and invest in the most comfortable travel pillow and mask out there!
10 April 2026
Unprompted review
Reply from FlyHugz™
Hello Yvette,
Wow — thank you so much for your incredible feedback! We’re absolutely thrilled to hear that you were finally able to sleep on a plane and that your FlyHugz pillow and eye mask made such a difference. 😊
It means a lot that you’ve shared them with your family and friends as well — that kind of support truly means everything to us.
Thank you for choosing FlyHugz and for spreading the comfort! ✈️
Kind regards,
FlyHugz Support Team
Do not order from them
Do not order from them. It’s a scam, I only receive one for buy 1 get 1. And it so hard to communicate with them
30 April 2026
Unprompted review
Reply from FlyHugz™
Hello Donna,
Thank you for sharing your concern. We’re sorry to hear about your experience and would like to clarify the situation.
Our records show that we have been in active communication with you and had already received the necessary details to proceed with a reshipment of the missing item. However, we also noted that a chargeback was filed with your bank, and the payment has since been refunded.
As a result, the reshipment process was paused, as the order has already been reimbursed through your bank.
We remain open to resolving this matter fairly and encourage you to contact us at support@flyhugz.com
if you would like to discuss the next steps.
We take customer concerns seriously and aim to handle all cases transparently at FlyHugz.
Kind regards,
FlyHugz Support Team
No go! did not work for me
Product did not work for me. I requested return process. Was offered to keep
Product at reduced price. Then I was completely ghosted. Returned product at my expense with verification of delivery. Have never received refund. Now in credit card dispute. Lack of customer service makes this company not one to deal with...
3 February 2026
Unprompted review
Reply from FlyHugz™
Hello Marjorie,
Thank you for sharing your experience. We’re sorry to hear about the frustration regarding your return and refund.
After thoroughly reviewing our systems, we were unable to locate any correspondence related to this case under the details associated with this review. We certainly do not ignore customer inquiries, and we would have been happy to assist had we received your request.
We would appreciate the opportunity to look into this further and clarify the situation. Please contact us directly at support@flyhugz.com
with your order number and any return details or proof of delivery, and our team will investigate and assist you accordingly.
We take both customer service and fair resolutions seriously at FlyHugz, and we’re here to help resolve this properly.
Kind regards,
FlyHugz Support Team
The pillow is exceptional BUT customer service is greatly lacking
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its original package, unopened, and should be easy to return. But how?
6 May 2026
Unprompted review
Reply from FlyHugz™
Hello Kathy,
Thank you for your feedback — we’re glad to hear you find the pillow exceptional, but we’re sorry for the frustration regarding your return request.
We can confirm that our team responded to your email on April 29 with the return instructions, and we have since resent that response to ensure it reaches you successfully. It’s possible the message may have been filtered or missed.
Please feel free to check your inbox (and spam/junk folder), or contact us again at support@flyhugz.com
, and we’ll be happy to assist you further to complete the return process.
We appreciate your patience and the opportunity to assist you at FlyHugz.
Kind regards,
FlyHugz Support Team
Pillow arrived and one end was fraying…
Pillow arrived and one end was fraying and the cord was too. I have emailed company 4 times and called 4 times. No response. Horrible customer service. I have disputed the credit card charge and hope to get my money back.
23 April 2026
Unprompted review
Reply from FlyHugz™
Hello Drew,
Thank you for bringing this to our attention. We’re very sorry to hear about the condition of the item you received and the difficulty you experienced reaching us — we completely understand your frustration.
After reviewing your case, we found that your earlier messages were unfortunately filtered into our spam folder, which caused the delay in our response. As soon as we became aware, your concern was escalated to our warehouse team, and we have already reached out to you with an update.
We are currently awaiting further information from our warehouse team so we can provide you with a proper resolution as quickly as possible.
We truly appreciate your patience and the opportunity to make this right at FlyHugz.
Kind regards,
FlyHugz Support Team
Ordered the deal on 2 neck pillows in…
Ordered the deal on 2 neck pillows in grey. Received one in pink, didn't love them, a little too stiff. Asked to return and for either a return label or QR code, but you had none, so I had to pick them up and ship these back to you at my expense. NOT cool.
28 April 2026
Unprompted review
Reply from FlyHugz™
Hello Eddie,
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations and for the inconvenience caused with the color mismatch.
Regarding your return request, we can confirm that our team did provide the return address so the item could be sent back. At this time, we do not offer prepaid return labels or QR codes, which is outlined in our return policy, but we understand this may not have been your preferred option.
We appreciate your feedback on both the product and the return process, as it helps us continue improving our service and communication at FlyHugz.
Kind regards,
FlyHugz Support Team
Soft & Portable — Fix That Chin Seam
Great pillow — soft, supportive, and easy to pack. Only issue: the rigid seam where it contacts the chin caused skin irritation. Move that seam and this would be a 5-star buy.
4 May 2026
Unprompted review
Reply from FlyHugz™
Hello Frank,
Thank you for your thoughtful feedback! We’re glad to hear you found the pillow soft, supportive, and easy to pack. 😊
We also appreciate you pointing out the concern with the seam placement — that’s very helpful insight, and we’ll be sure to share this with our product team as we continue improving the design.
Thank you for choosing FlyHugz and for helping us make our products even better.
Kind regards,
FlyHugz Support Team
Reply from FlyHugz™
Hello Kathie,
Thank you for your feedback! We’re really glad to hear you find your FlyHugz comfortable. 😊
We appreciate your support and hope it continues to make your travels more relaxing with FlyHugz.
Kind regards,
FlyHugz Support Team
FlyHugz arrived a couple of days ago
FlyHugz arrived a couple of days ago. Opened it but haven’t tried. Bought it for my trip as very long flight. Will use then.
5 May 2026
Unprompted review
Reply from FlyHugz™
Hello Lorraine,
Thank you for your feedback! We’re glad to hear your FlyHugz arrived safely. 😊
We hope it makes your long flight much more comfortable — safe travels and enjoy your trip! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Unfortunately I had to cancel my flight…
Unfortunately I had to cancel my flight which was actually for today, 5/6/26! I haven’t had the experience with it sitting on a plane, but it feels good anywhere I sit in my home! I’ll post again after I fly!
6 May 2026
Unprompted review
Reply from FlyHugz™
Hello Jigga,
We’re sorry to hear your trip had to be postponed, but we’re glad to hear your FlyHugz is already keeping you comfortable at home. 😊
We hope your future travels go smoothly, and we’ll look forward to hearing how it performs once you finally get to take that flight! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.