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FLYERALARM Reviews 

8,611
•
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. They sent us business cards that were supposed to have a graphic at their centre, and it was offset by half a centimetre, that is almost 10% on a 5.4cm width. I ha... See more

Company replied

Rated 5 out of 5 stars

We have created posters and flyers and are very happy with the results. Actually, most part of the work is done by our designer. But if one does not create print layouts every day, Flyerarlarm offers... See more

Company replied

Rated 5 out of 5 stars

Top of All - High Qulaity Custmer Sevice and Products - Then Vera Affordable Prices, Huge variety of Printed Materails. Perfect Ordering, Billing and Delivery . What can more to excpect ! No More

Company replied

Rated 5 out of 5 stars

My Studio works since some years with Flyeralarm. Every order was processed and dispatched promptly. If there was ever a question in advance or a problem with an order, the team answered it promptly a... See more

Company replied

Company details

  1. Print Shop
  2. also in
  3. Digital Printer
  4. Digital Printing Service
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

FLYERALARM zählt zu den führenden deutschen E-Commerce-Unternehmen für Marketing- und Druckprodukte im B2B-Bereich und ist eine der erfolgreichsten Online-Druckereien Europas. Gegründet im Jahr 2002, beschäftigt FLYERALARM heute über 2.500 Mitarbeitende an 15 Produktions- und Partnerstandorten in Deutschland. Der Stammsitz befindet sich in Würzburg. Im Webshop (www.flyeralarm.com) stehen mehr als drei Millionen Marketing- und Druckprodukte sowie -services für alle Branchen zur Auswahl. Täglich werden bis zu 20.000 Aufträge abgewickelt und bis zu 26.000 Sendungen auf den Weg gebracht. Mehr als 1,5 Millionen Business-Kunden in 12 Ländern vertrauen den Produkten und der Qualität von FLYERALARM.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,611)

1,357 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst I've ever experienced

I've been using Flyeralarm for many years when I was still living in Germany and I have never been unsatisfied. Good products, quality, easy automatic ordering process and fast delivery. I never had a reason to get in touch with their customer service.
Then I moved to Sweden and the problems started.
The quality and production process (everything is manufactured in Germany) are still the same - good and fast. But both, delivery and customer service, are a disaster!
Despite a not so good experience some years ago, I've recently been ordering flyers for a client. They were supposed to be used on a fair and I needed them latest yesterday evening. The data was uploaded and released on Monday morning last week and regarding Flyeralarm's production and shipping schedule it should have been delivered by now, even at their Standard rate. Nevertheless since I didn't want to take any chances I even chose the Express option, with delivery until the end of last week, but the order didn't arrive. On Monday morning this week UPS tracking status changed to a planned delivery during the afternoon the same day, but it never took place and the status was changed to a non specified later date. Yesterday morning I filed a claim and informed Flyeralarm's Swedish customer service about the problem. No reaction. Therefore I filed another claim early this morning. No reaction. Meanwhile the second claim is marked as "denied", but I still didn't get ANY response regarding the problem!
It is really a shame how this company (at least the for the Swedish market responsible division) is dealing - or like in this case not dealing - with customer claims.
Good products and a flawless in-house production process don't matter much if you don't receive your products. A little effort of a customer service representative could probably have fixed the situation before it turned into a problem. Now Flyeralarm lost a repeat customer and I have a long-term client standing on a trade fair without promotional material.

2 October 2024
Unprompted review
FLYERALARM logo

Reply from FLYERALARM

Hello Lars,
Thank you very much for the detailed message.
I am very sorry that you had such a bad experience with UPS. My colleagues in Complaints Management are currently in contact with you to see how we can limit your damage. I have also forwarded your feedback to the relevant people.
I hope that the situation on site with the delivery will improve in the future.
Yours sincerely
Alexander vom Team FLYERALARM

Rated 1 out of 5 stars

Really bad from the beginning to the…

Really bad from the beginning to the end. I upload a document though visual and when the package arrive was a completely different design. After complaining to them, they said that the data upload was not valid, are you serious? After paying an extra to check plus having delivery delayed after paying another extra.
Avoid this company, they are scammers, paying that high amount you expect a good impression and service. None of them!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable

4 July 2024
FLYERALARM logo

Reply from FLYERALARM

Bonjour Paola Ponsich,

Nous vous remercions vivement pour votre évaluation positive ! Votre satisfaction nous tient à cœur et nous sommes heureux d'avoir pu répondre à vos attentes.

Avec nos meilleures salutations
Alexander Müller
Team Lead Success sectoriel et client

Rated 5 out of 5 stars

super service

27 May 2024
FLYERALARM logo

Reply from FLYERALARM

Guten Tag Diana Zeiler, vielen Dank für Ihre Bewertung, es ist super Feedback für uns. Ich freue mich, dass Sie mit uns und unseren Services so zufrieden sind. Gerne wieder.
Viele Grüße, Ihre Claudia vom FLYERALARM Team

Rated 5 out of 5 stars
FLYERALARM logo

Reply from FLYERALARM

Hello Erika, thank you very much for your kind reply.
I am pleased that you are satisfied.

All the best, Manuela from the FLYERALARM team

Rated 5 out of 5 stars

Kollegin war super nett und kompetent.

Kollegin war super nett und kompetent.

11 April 2024
FLYERALARM logo

Reply from FLYERALARM

Guten Tag Hassane Mansouri, vielen Dank für Ihr schönes Feedback. Ich freue mich, dass Sie Ihre guten Erfahrungen mit uns hier positiv erwähnen. Das gebe ich gerne an unser Team weiter. Dann bis zum nächsten Mal.
Viele Grüße, Ihre Claudia vom FLYERALARM Team

Rated 4 out of 5 stars

Easier with practice

It would’ve been difficult to navigate your website without the help of a friend who had ordered from you previously. Once I understood how the ordering through the website worked, I got more comfortable with that. It was easy to cancel my order when I made a mistake.

6 February 2024
FLYERALARM logo

Reply from FLYERALARM

Hello and thank you for your feedback.
A tip for next time: Our customer service is always available to answer any questions you may have about the ordering process.
I'm glad it worked out successfully.
Best, your Max from FLYERALARM

Rated 5 out of 5 stars

5 Sterne Super!!!

20 October 2023
FLYERALARM logo

Reply from FLYERALARM

Guten Tag und vielen Dank für die 5-Sterne. Es freut mich sehr, dass Sie zufrieden sind.
Beste Grüße, Ihr Max vom FLYERALARM Team

Rated 5 out of 5 stars

Super Service

17 January 2024
FLYERALARM logo

Reply from FLYERALARM

Guten Tag Stefan Reichert, vielen Dank für Ihr schönes Feedback. Es freut mich sehr, dass alles gut geklappt hat und Sie mit unserem Service zufrieden sind. So soll es bleiben. Viele Grüße, Ihre Claudia vom FLYERALARM Team

Rated 1 out of 5 stars

Bad service, bad attention

I placed my first order with them for a rubber stamp which they printed horribly, with huge errors.
When I wrote to them with proof of their error, their excuse was totally absurd and did not justify anything.

My recommendation is to go to another company as they are not responsible for their mistakes.

26 January 2024
Unprompted review
FLYERALARM logo

Reply from FLYERALARM

Hello, unfortunately you have not responded to our email asking for your order details.
Please submit a complaint directly via your customer account, we will be happy to check what happened and will certainly find a solution.

Best, your FLYERALARM team

Rated 1 out of 5 stars

Not profetionnal at all…

Ao of you are a small business or just a private person, they will not send your printable and if they will, it if they made a mistake they will not correct it and after that they will be harassing you to pay even more 🥺

4 December 2023
Unprompted review
FLYERALARM logo

Reply from FLYERALARM

Hello and thank you for contacting us. Your complaint has been received and is currently being processed. Our quality assurance team will get back to you as soon as possible.

Best, Manuela from FLYERALARM team

Rated 1 out of 5 stars

horrible user experience to order and upload visuals

no kidding: 50 iterations to be able to upload the visual for super simple stickers. I had to open a file resizer, a file format converter, a background remover.... what a pain !!!
on top of that, bad UX design: plenty of options to select from in terms of coating, paper, format, colors... with prices from 1 to 10x, but no way to understand the difference or the effect on price until the last step of the configurator.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience with Flyeralarm!!

I recently had the unfortunate experience of using Flyeralarm for my printing needs, and I must say that I was thoroughly disappointed with their services. From start to finish, the entire process was riddled with issues and frustrations.

The quality of the final product was far from satisfactory.The prints were noticeably pixelated and lacked the sharpness and clarity that I expected. It was evident that the printing process used by Flyeralarm was subpar, and it reflected poorly.

On one occasion: While placing an order for 100 pieces, I was astonished to receive an excessive over the delivery of what seemed like 1000 or possibly even more items. Not only it is the wrong item, but I have no use of it.

There are many other cheaper and way far better services.

25 May 2023
Unprompted review
FLYERALARM logo

Reply from FLYERALARM

Hello, thank you very much for your feedback.
We are sorry that you had this experience. Our Quality Assurance team has already contacted you regarding your order number.
If you do not agree with the handling of your complaint, please reply to the Quality Assurance email.

Best regards, Your FLYERALARM Team

Rated 3 out of 5 stars

The delivery was efficient :) But printing had a problem.

The delivery was efficient :) we had a little problem with printing. The printing was upside down. We uploaded the portrait format for printing and when it got uploaded, the system automatically arranged it as landscape. And that caused a problem. A little glitch in system. Appreciate if you can look into this.

7 May 2023
FLYERALARM logo

Reply from FLYERALARM

Good day, thank you for your review. Our quality assurance has already looked at your order and informed you by email. Best regards Your FLYERALARM Team

Rated 5 out of 5 stars

Quick production and delivery, excellent quality

Quick production and delivery, excellent print and product quality. Price was ok.

10 April 2023
FLYERALARM logo

Reply from FLYERALARM

Hello, thank you for your positive feedback. We are very pleased that you are so satisfied with us and that everything went well. Gladly again!
Best regards, Your FLYERALARM Team

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