Fly Alliance Reviews 15

I would never fly with Fly Alliance again after our first and last experience. After confirming and paying for the trip on their Gulfstream 4 N77FK, the problems started immediately:
- First the Flight Attendant we were supposed to have on-board was cancelled.
- Next our confirmed airport of departure did not have parking for their aircraft so that was changed to an alternate - this should have been checked before confirming the flight.
- Since Fly Alliance could not do our entire trip, they suggested dropping our pax in TEB and then we could arrange another aircraft to rendezvous at TEB for the remaining of the flight to their final destination...during our flight crews planning they saw in the TEB NOTAMS there was a TFR in effect from the afternoon to the evening on the day of arrival. Fly Alliance was completely clueless about this. When I brought this to their attention, they said "No, that TFR will not affect our flight". I checked with my flight crew again and they showed me the TFR and I reached back out to Fly Alliance. Once again they claimed, "No, we are good but we'll check it again". Finally, after about 2 hours, they realized that yes, this TFR does affect the flight and TEB is no longer an option.
- They then switched airports to HPN and we made all arrangements on our end for HPN. Couple hours later they called and said HPN won't work due to customs not being available on the weekends...why wasn't this checked before selecting HPN???
- Then they kept wanting to use TEB over and over even though we had just spent hours explaining that TEB is not allowing any aircraft movements due to the TFR.
- Fly Alliance then asked us to select an airport for them...they are the operator but cannot select an airport...so fine we recommended another airport. This is at around 10:30PM.
- At around 1:30am I receive a call from Gerard at Fly Alliance telling me the new airport won't work and they need to fly in to TEB...it was like talking to a brick wall, not sure what about the TFR they did not understand. But it took another hour on the phone explaining the entire issue regarding the TFR to Gerard for probably the 5th or 6th time.
- They finally got their act together at the new airport and we thought the problems ended but they only began when our passengers stepped foot on a bucket of a G4...the airplane was downright DISGUSTING! And the issues were well known to the crew and operations as it was being flown back to the US for maintenance that could not be done in Europe, yet they put paying 135 passengers on this airplane.
- To name a few of the problems...crew told pax they couldn't use the lavatory sink as it was clogged with THROW UP. Yes that's right, they put 135 pax on an airplane where vomit was bubbling out of the sink in flight.
- On booking we had requested that 2 beds be made up in the airplane. I guess their idea of a bed is shoving 2 seats together that were so lumpy and uncomfortable our passenger through a sheet on the filthy carpet and had to sleep on the floor.
- None of the cabin electronics worked.
- One of the windows had a giant piece of sealant hanging loose.
- The cockpit to cabin door was not closing properly, with oddly spaced gaps at the top and bottom, indicating some type of bulkhead or possible airframe issue.
- Pax were so concerned for their safety they asked the pilots to land and let them off this thing, but the pilots (who were great btw, that was the one positive on this trip, the flight crew was top notch) ensured them it would get them safely to their destination despite all the issues that they know about.
- After the trip there was no apology, no admission of wrong doing, nothing except a snarky email minimizing all our complaints.
How a company like this is allowed to operate is beyond me. The FAA should investigate their dispatch and maintenance procedures immediately.

My first experience with Fly Alliance was 4 years ago via charter, and recently I decided to purchase a jet card… it’s been a great decision. Using Fly Alliance has already streamlined several vacations this summer, allowing our family to have more quality time together. Snowden and his team are incredibly easy to work with and scheduling a flight is a breeze. Every pilot and crew member we have encountered has been very professional and the planes have been fantastic. I would highly recommend Fly Alliance to anyone.

We are frequent travelers to Florida. We have been using them for 2 years now. We have never had a bad experience with any of our flights. They do use other planes, but seamless quality of pilots and equipment. Chris and team are always willing to bend over backwards to make things happen when you want to fly. I really appreciate them not having any blackout dates with their program as many times that is the only time we can fly as a family.

Chris and team helped make a return trip home from Cabo with two dogs easy and carefree. Can not say enough about the expertise, communication and first-class service. Will definitely use Fly Alliance in the future.

Everything about Fly Alliance has been great. Attention to detail is a priority.

I’ve only been with FlyAlliance less than a year, but I’ve been flying private for 21 years and have been with 5 different companies. I can honestly say, FlyAlliance has been the easiest, most personable and definitely the best experience. I love that I deal with the same person every time who knows my tastes and preferences. This company knows how to do it right.

I work with Fly Alliance frequently, and they consistently go above and beyond. They handle my ASAP charters seamlessly, always finding solutions that meet my clients’ needs while working with me on pricing. Their communication is clear and concise, making every booking smooth and efficient. Beyond that, they’re simply a great team to work with, reliable, professional, and always willing to help. Highly recommend!

We flew a Hawker 800 xpi recently and it was a great flight. Only problem is that the electrics in the toilet did not work. Otherwise the pilot and first officer did a great job.

My first encounter with Fly Alliance was through a text message while I was on vacation. At the time, I was unsure about how they got my number or if it was even a legitimate text. On a whim I texted back and, within 30 minutes, had cancelled my flights for the next morning and booked a flight home through Fly Alliance (It was a relief to see the plane and confirm it was a legitimate text and I did not just send my money to some scam artist in another country!). That was the beginning of an amazing partnership and I now look forward to every flight. The staff, the crew, the booking, the preflight and follow-up post flight is all amazing. Because my days are so busy, I love being able to handle everything through text; and no matter what time of the day or night, their responses are always quick.
They have found a customer for life.

The Team at Fly Alliance always provides first class service. Our family was on a trip in Alaska and had our commercial flights cancelled. Within 90min Chris and the team had a plane en route to get us home! They are a true partner and friend!

Fly Alliance is great. They are super responsive and work diligently to provide superior private air travel!

We have been using Fly Alliance for the past year. Every flight we have taken has been on time and the team has gone above and beyond to make it easy!
We use FA for business and personal travel. Tyler has made magic happen when we need to get somewhere fast!

I and my family and friends have flown with Fly Alliance many times. Every flight and every plane, along with every encounter with every staff member and flight crew has been exceptional. They have exceeded my expectations. Having considered several flight partners, i am delighted I chose Flight Alliance and highly recommend their services.

Fantastic End-to-End Service!
Everything from a full slate of aircraft options, to ease of booking and great execution! One of the best private options out there!

I've been doing business with alliance for approximately 5or more years,and i can say I've never had a bad experience with them,quite the contrary.
Always on schedule great pilots and couldn't be more courteous.
Great planes Always clean and great prices!!
Have used other airlines and they can't compare to alliance.