If you're trying to book from overseas get a South African friend to book it for you. Their online system blocks every foreign credit card
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Airlink is a good well, run airline though not cheap by any stretch of the imagination However Skybucks their loyalty program is a joke, don't bother
Flight 4Z611 Shocking staff attitude, who take no responsibility or accountability. Terrible customer service. 6am Flight (meaning 3am wake and travel) delayed by 3 hours. No warning or notificat... See more
My son was on the 07:00 Airlink flight from Gqeberha to OR Tambo. All four airport access-control entrances were experiencing problems, causing delays to enter the airport and leaving everyone rushi... See more
1.9
Poor
84 reviews
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Luggage arrived late and airline does not cover costs
I flew from Johannesburg to George, but without my luggage, because there were some complications. After 2 days of waiting, my luggage arrived. I had to either get it myself or have it delivered for 45€. Since my address was outside the city area, the airline does not pay for the transport costs. This is how you keep customers happy.
1 August 2022
Unprompted review
Dont book flights with South African…
Dont book flights with South African Airlink.PNR TICKET RY3BP6 (6945746942)They cancelled my flights in September 2021 and only gave me 22.5%of my return airfare back. They stated on their terms and fare rules/conditions that if the airline cancelled flights they would waive all cancellation charges...They refused... even though I sent screen shots of the pages on their website stating this. They owe me 363.34 GBP and I am not going to give up and stop writing negative reviews. They are dishonest and not transparent. BUYER BEWARE...BOOK WITH ANOTHER AIRLINE
17 June 2022
Unprompted review
Airlink seem content their staff try to steal from luggage!
**Update - despite writing this, I received the standard "please contact the baggage team" response. The baggage team had already done nothing so why bother. Very poor responce shows they just don't care**
Our 2 soft sided bags were ripped open by Airlink Staff via av side pocket to gain access to luggage to try and steal stuff between Maun and JNB. Bags were checked just before check in and in toilets at JNB site to changing clothes.
Despite reporting to Airlink staff just outside arrivals, providing photos, signed affidavit and photos of the bag type and serial numbers Airlink have refused to pay damages as we don't have a receipt for 4 year old bags.
Oh yes and there is no apology or even an attempt to deal with the allegation their staff tried to steal from us.
Avoid or secure your bags really well if you wish to avoid the same poor service!!
21 May 2022
Unprompted review
Not recommended
Company provides email address on web site for customers to contact them in case they need to change their flight. Once you do you will not get any reply. Wonder what they are doing on the other side. Giggling at each customer email coming in before trashing it unread? Also, as per FAQ the refund process, should you be eligible for any at all as they have countless exemptions, is utterly awkward. They will not refund to your debit/credit card which you used to pay your ticket but only via EFT. And to do so you have to provide them with all your bank details. Yeah right.
5 March 2022
Unprompted review
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