Fluminer Reviews 69

Reply from Fluminer

Feb 16, 2025

Dear Bryan Schaub,

We sincerely apologize for any frustration you have experienced and understand your concerns. Our team has been handling a high volume of inquiries and we acknowledge that our response time may not have met your expectations.

However, please rest assured that we are not ignoring you. We are actively addressing all outstanding orders, including yours.

To assist you more efficiently, please forward your order ID and any relevant details to our support team so we can investigate the status of your shipment and provide you with an update as soon as possible.

We completely understand your frustration and appreciate your patience as we work to resolve this matter. Our goal is to ensure every order is fulfilled correctly, and we remain committed to making this right for you.

Best Regard,
Fluminer Team

Reply from Fluminer

Feb 14, 2025

Dear Oda,

Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us improve and enhance the experience for all our customers.

1. Software Updates:

We understand that software updates can sometimes present challenges, and we sincerely apologize for any inconvenience this may have caused. Our team is continuously working to streamline the update process, ensuring that our firmware releases remain stable and easy to implement.

If you are still experiencing issues, we would be happy to assist you directly. Please reach out to our support team and we will guide you through the process or provide alternative solutions tailored to your needs.

2. Heat Management:

Efficient heat management is essential for maintaining optimal miner performance and longevity. To improve heat dissipation, we recommend the following:

(i). Ensuring proper ventilation and airflow around the miner.

(ii). Considering additional cooling solutions, such as external fans or air conditioning, particularly in warmer environments.

(iii). Regularly cleaning the miner’s fans and heatsinks to prevent dust buildup, which can reduce cooling efficiency.

If you would like personalized recommendations based on your specific setup, our technical team is available to assist you. We are committed to helping you achieve the best performance from your mining hardware.

3. Our Commitment to You:

We take all feedback seriously and are actively working to improve both our software and hardware to ensure a seamless and efficient mining experience. Your satisfaction is our top priority, and we truly appreciate the opportunity to address your concerns.

If there is anything else we can assist you with, please do not hesitate to contact us. We would love the opportunity to turn your experience around and earn your trust.

Thank you again for your review. We look forward to serving you better in the future.

Best regards,
Fluminer Team

Reply from Fluminer

Feb 13, 2025

Dear Mnelson,

We take customer service and transparency very seriously. After reviewing our records, we have no record of any order or communication from you.

If you have a legitimate order with us, please provide your order number or contact us directly.

We encourage honest feedback, but false accusations harm both businesses and potential customers. If you need assistance, we're happy to help, but we kindly ask that reviews remain factual and based on real experiences.

Best Resgards,
Fluminer Team

Reply from Fluminer

Feb 8, 2025

DearThomas,

We understand your concerns and sincerely apologize for any confusion. Our website was briefly down for scheduled maintenance, but it is now fully operational.

Regarding your order (#10803), please rest assured that Fluminer is a legitimate company and we are committed to fulfilling all orders. Kindly reach out to our support team with your order details and we will provide you with a prompt update.

We appreciate your patience and understanding. Please feel free to contact us for any further assistance.

Best regards,
Fluminer Team

Reply from Fluminer

Feb 6, 2025

Dear Igor,

Thank you for sharing your experience. We strive to provide high-quality mining solutions, and we regret that your setup process required multiple attempts. Our team is always available to assist with troubleshooting and optimization to ensure smooth operation.

Regarding pricing, our products are built with premium components to deliver long-term reliability and efficiency. Performance variations can sometimes occur due to external factors such as network conditions, mining pool fluctuations, or environmental factors.

We appreciate your feedback and encourage you to contact our support team—we’re here to help optimize your mining experience.

Best Regards,
Fluminer Team

Reply from Fluminer

Feb 4, 2025

Dear TJ,

We take claims like this very seriously and would like to clarify any misunderstandings regarding your order.

Fluminer is a legitimate company dedicated to providing high-quality Dogecoin and Litecoin miners, and we stand by our commitment to customer satisfaction.

If you have not received your product or a refund as expected, we sincerely apologize for any inconvenience caused. Please reach out to our support team with your order details so we can promptly investigate and resolve the issue.

We are fully committed to ensuring transparency and fairness in every transaction.

Additionally, we encourage all customers to share their genuine experiences. If you are willing to reevaluate your experience, we are happy to work with you to reach a fair resolution.

Best regards,
Fluminer Team

Reply from Fluminer

Feb 4, 2025

Dear Everton,

Thank you for your feedback.

We appreciate your investment in Fluminer and understand the importance of maintaining a stable mining experience.

Hashrate variations can occur due to several factors, including power fluctuations, environmental conditions, and network latency. To optimize performance, we recommend ensuring a stable power source, proper cooling, and using a wired Ethernet connection for the most consistent results.

Regarding customer support, we acknowledge your concerns and are actively working to improve response times to assist our customers more efficiently. If you require any technical support or optimization guidance, please do not hesitate to reach out. We are committed to providing the best possible mining experience.

Best regards,
Fluminer Team

Reply from Fluminer

Feb 4, 2025

Dear Patrícia,

Thank you for sharing your feedback.

We regret to hear that your experience did not fully meet expectations. Profitability can vary due to multiple factors, including network difficulty and market conditions. We recommend optimizing your mining setup for efficiency to maximize returns.

Regarding connectivity, our miners are designed for stable operation, and we generally recommend using a wired Ethernet connection for the best performance. If you require any assistance with your setup or have any concerns, please feel free to reach out to our support team. We are always here to help.

Best regards,
Fluminer Team

Reply from Fluminer

Updated Feb 2, 2025

Dear Juraj,

We sincerely regret any frustration caused by the delay and any difficulty you may have experienced in reaching us. At Fluminer, we prioritize customer satisfaction and take our commitment to transparent communication seriously.

We want to assure you that your shipment is actively being processed and while logistical factors may sometimes extend processing times, we are working diligently to ensure your order is fulfilled as efficiently as possible. Please understand that, as with all high-demand mining equipment, certain external factors may impact delivery timelines, but we remain fully committed to getting your order to you without unnecessary delays.

To provide you with precise updates, we kindly ask you to share your order number so we can check the latest status and offer a concrete resolution. Additionally, we encourage you to reach out to our support team via email or live chat, where our representatives are available to assist and prioritize your request.

We appreciate your patience and your business. Please rest assured that we are here to support you and will do our utmost to resolve this matter to your satisfaction.

Best regards,
Fluminer Team

Reply from Fluminer

Published Feb 2, 2025

Dear Mariam Al-Saifi,

Thank you for your honest feedback on the Fluminer L1. We truly appreciate your input and value your experience as a customer.

1️⃣ WiFi Connection Unreliable:

The Fluminer L1 is optimized for Ethernet connectivity for stable mining performance. While a WiFi adapter can be used, it may be affected by network interference. We recommend using a high-quality USB WiFi adapter or switching to Ethernet for a more reliable connection.

2️⃣ Cooling Setup Upgrade:

The L1 is designed with an efficient cooling system, but environmental factors (such as ambient temperature and airflow) can impact its performance. We’d love to know more about your specific setup so we can provide recommendations for optimal cooling adjustments.

3️⃣ Customer Service Response Time:

We sincerely apologize if our response time did not meet your expectations. We are committed to improving our support and ensuring faster responses. If you have any unresolved concerns, please reach out to [support email], and we will prioritize your request.

We value your business and would love the opportunity to address any outstanding issues. Please feel free to contact us directly so we can assist you further.

Best Regards,
Fluminer Team

Reply from Fluminer

Jan 31, 2025

Hi Lucas,

Thank you for sharing your honest feedback about the Fluminer L1. We’re glad to hear that the miner is performing as advertised and that you received your order quickly.

We appreciate your input regarding the heat output and packaging. While some warmth is expected with high-performance mining equipment, we always recommend ensuring optimal ventilation for the best results. That said, we’re continuously working on improving our products, and your feedback is invaluable.

Regarding the packaging, we’ll review our packing process to ensure all components are secured better in future shipments. If you ever have any concerns or need assistance, feel free to reach out to our support team—we’re happy to help!

Thanks again for choosing Fluminer and happy mining!

Best regards,
Fluminer Team

Reply from Fluminer

Updated Jan 29, 2025

Dear Daniel,

Thank you for sharing your feedback. We sincerely appreciate your support and want to address your concerns.

(1). Shipping Delays:

We apologize if your shipment took longer than expected. While we aim for timely deliveries, occasional delays can occur due to logistics or customs processing. We are actively working to improve our shipping process to ensure better accuracy in delivery times.

(2). Unit Performance & Heat Management:

The Fluminer L1 is designed for efficient Scrypt mining, but environmental factors like room temperature and ventilation can impact performance. If your unit is running hotter than expected, we recommend ensuring proper airflow and using external cooling solutions if necessary. If you need troubleshooting assistance, our support team would be happy to help.

(3). Profitability Variations:

Mining profitability can fluctuate due to network difficulty and coin price changes. While we provide estimated projections based on past performance, actual earnings can vary. We encourage monitoring mining conditions and optimizing settings to maximize efficiency.

Your feedback is valuable to us and we want to ensure you have the best experience possible. If there's anything we can do to assist you further, please reach out to our support team.

Best regards,
Fluminer Team

Reply from Fluminer

Updated Jan 28, 2025

Dear Eimear,

Thank you for sharing your feedback about your experience with Fluminer. We deeply value our customers’ input, as it helps us refine and improve our products and services.

We understand your concern regarding daily earnings being lower than expected. Please note that mining profitability is influenced by external factors such as electricity cost, the current network difficulty, the price fluctuations of the coin you are mining and any applicable pool fees. These variables can significantly impact daily yields and are unfortunately beyond our direct control.

As for the software updates, we sincerely apologize for any inconvenience caused. Ensuring seamless updates is a priority for us, and our development team is actively working to address any bugs and optimize the software for smoother performance. Should you encounter specific issues, we encourage you to reach out to our support team so we can assist you promptly.

We are pleased to hear that you find the hardware reliable, as durability and efficiency are key pillars of our product design. We remain committed to supporting you in achieving optimal performance with your Fluminer equipment.

Thank you for your patience and for allowing us the opportunity to serve you. Please don’t hesitate to contact us if you have further questions or need assistance.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 27, 2025

Dear Laura Galli,

Thank you for taking the time to share your thoughts with us. We appreciate your honesty and regret that your experience with our product and support has not been entirely satisfactory.

We’re aware of the importance of consistent temperature regulation and a user-friendly interface, and your feedback will be shared with our development team for improvement. Additionally, we apologize for the delays in our support response times. We are actively working to reduce response times and provide faster assistance moving forward.

If there are specific issues with the product or setup that you’d like us to address, please feel free to reach out directly. We’d be more than happy to assist and ensure you have the best experience possible.

Thank you for your feedback and for giving us the opportunity to improve.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 27, 2025

Dear Marta Kowalczyk,

Thank you for taking the time to share your experience with the Fluminer L1. We’re glad to hear that the miner is operating steadily and that shipping met your expectations.

We understand your concerns regarding the returns being slightly lower than projected. Mining profitability can vary due to factors like market conditions, network difficulty, and electricity costs. If you’d like, our support team can assist you with optimizing your setup to help maximize returns.

Regarding your expectation for a more polished product, we appreciate your honest feedback and will use it to improve the quality and design of our future products.

Your feedback is invaluable to us, and we’re here to assist if you have any further questions or concerns.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 26, 2025

Dear Nina,

Thank you for sharing your honest feedback about the FLUMINER L1 after a month of use. We greatly value input from our customers as it helps us improve both our products and support.

We’re glad to hear the miner is performing as advertised and that you appreciate its compact size. Regarding the heat generation, it’s not uncommon for high-performance miners to produce heat during operation. However, we understand this can be a challenge, especially in smaller or less-ventilated spaces.

Here are a few suggestions to enhance cooling and overall efficiency:

1. Optimize Ventilation:
Place the miner in a well-ventilated area or use additional fans to improve airflow.

2. Ambient Temperature:
Ensure the room temperature stays as cool as possible for optimal operation.

3. Elevate the Miner:
Raising the miner slightly off the surface can help with heat dissipation.

If you need assistance with adjusting your setup or have further concerns, please don’t hesitate to contact our support team. We’re here to help you make the most of your miner!

Thank you again for your feedback and for choosing Fluminer.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 26, 2025

Dear Alejandro,

Thank you for sharing your feedback regarding the FLUMINER L1. We value your input as it helps us improve our products and services.

We regret to hear that the configuration process and profitability did not meet your expectations. While the FLUMINER L1 is designed to provide a seamless user experience, we understand that configuration can occasionally be complex. Our dedicated support team is available to assist you in optimizing the setup for maximum performance.

Regarding profitability, factors such as network difficulty, cryptocurrency market conditions, and electricity costs significantly influence returns. We would be happy to provide personalized recommendations to help you enhance your miner’s efficiency and achieve better results.

We are pleased that you found the miner to be relatively quiet, as minimizing noise levels is one of our key design priorities.

Please do not hesitate to reach out to our support team if you require any assistance or have further concerns. We are committed to ensuring you have the best possible experience with the FLUMINER L1.

Thank you again for your feedback and for choosing Fluminer.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 26, 2025

Hi Castro,

Thank you for sharing your experience with the FLUMINER L1. We’re pleased to hear that the miner is functioning as expected, but we acknowledge your concerns regarding energy efficiency and profitability.

The FLUMINER L1 is designed to provide a balance between performance and power consumption. However, we understand that electricity costs and operational conditions can influence efficiency. Your feedback highlights areas where we can continue to improve, and we value your input as we strive to enhance our products.

If you’d like assistance in optimizing your setup to reduce power consumption or improve profitability, our support team is always here to help.

Thank you again for your honest review and for choosing Fluminer. Your feedback helps us grow and improve.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 26, 2025

Dear Elín,

Thank you for your feedback regarding the FLUMINER L1. We value all customer input, as it allows us to identify areas for improvement and ensure we meet your expectations.

We regret to hear that you found the setup process complicated and the power efficiency below your expectations. While we aim to provide user-friendly products with accurate performance specifications, external factors such as environmental conditions and setup configurations can influence results. Our support team is available to assist you in optimizing your miner for better performance and energy efficiency.

We are pleased that you found the build quality to meet your standards, as durability is a key focus in our design process.

If you would like further assistance or have additional suggestions, please do not hesitate to reach out. Your feedback is invaluable in helping us improve our products and services.

Thank you for choosing Fluminer.

Best regards,
Fluminer Team

Reply from Fluminer

Jan 21, 2025

Dear Adam,

Thank you for sharing your concerns. We take all feedback very seriously and want to address your issue promptly.

We are sorry to hear about your experience and would like to investigate this matter further. Could you please provide your order details, such as:

1. Order ID or Invoice Number
2. Date of Purchase
3. Email Address used for the order

Once we have this information, we will prioritize your case and work towards resolving it, whether it’s providing an update or issuing a refund if appropriate.

Please rest assured that we are committed to ensuring customer satisfaction and resolving any misunderstandings.

Looking forward to your response.

Best regards,
Fluminer Team