Fluent MoneyReviews 

9,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,904 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff who provide excellent service and support. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them informed and make the process stress-free. Reviewers are particularly impressed with the quick response times and the seamless user experience, making complex financial processes easy and straightforward. The efficiency and diligent care provided by the company are frequently mentioned, with many customers recommending their services for various financial needs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often praising individuals by name for... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness in securing... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

User experience

People report positive experiences with user experience, highlighting the seamless and straightforward... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,685)

1,792 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Fluent Money

Fantastic service from Fluent Money. Friendly, professional, and always there to help. They made the whole mortgage process smooth and easy. Highly recommended.
Huge thanks to Ejaz, Hayden and the rest of the team.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, kept well informed throughout
Friendly and approachable agents always willing to help and support with any queries
Have used them now for a few years and would highly recommend

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend

Would absolutely recommend.
Contact & customer service 5 star from us. And although our first choice of bank refused us, so we stuck with our correct bank, they have remained in contact and at the end of the phone for any questions or concerns we had. Special mention to Ejazul and Rhea who looked after us.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to our Advisor Tessa and case…

Thankyou to our Advisor Tessa and case manager Stephen for their excellent service and support. We were really happy with the deal Tessa obtained and Stephen made the whole process so straightforward and efficient- two weeks from enquiry to completion was phenomenal. Highly recommend .

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

We recently used Fluent Money to remortgage our home and redeem our Help to Buy equity loan.

A big thank you to Usman Mansoor and Natasha Lowe for all their help throughout the process. They were always quick to respond, kept us updated, and helped make everything as straightforward as possible.

We appreciate all the help they provided and would happily recommend Fluent Money to others.

Bonnie and Ryan

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Donna and Uvais…

I would like to thank Donna and Uvais for all there help and support to us in making this remortgage happen. They were in regular contact with us and let us know that they are to answer any questions we had. Nothing was too difficult and they were always at the end of the phone.
Thank you both very much. We can breathe now.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Used Fluent money for BTL

I recently used Fluent Money for a Buy-to-Let mortgage and had an excellent experience throughout the process.
A special mention goes to Hayden, who was fantastic from start to finish. He was always on top of the details, kept me regularly updated on progress, and was quick to answer any questions I had along the way. His communication and attention to detail gave me confidence that everything was being handled properly.
I wouldn't hesitate to recommend Fluent Money to anyone looking for a mortgage broker, and I will definitely consider using them again in the future.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

So helpful for a first time buyer

So helpful for a first time buyer. My adviser Oscar helped to quickly source mortgage decisions even after being turned down for some. My case manager Hayden responded quickly to any queries and kept me up to date throughout the mortgage offer process. Really helpful and explained things in simple terms when needed. Would highly recommend!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick, efficient

Alex and Ellie organised my new mortgage. The service was first rate and they helped me get the cheapest rate available to me for my circumstance. I am time poor so service and execution at such a high standard is very important.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ive used this company twice now

Ive used this company twice now. Everything went absolutely smoothly. My case advisor Dylan Hendley-Taylor and case manager Rohan Sagar were both on the ball at answering any questions I asked. I was constantly kept up to date with every step during the process. They have an app available that makes everything easy.
If i need to get anything mortgage related, I'll certainly be using this company again.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with both Nazim Arif and Donna…

I dealt with both Nazim Arif and Donna Rushton who were excellent during my mortgage application I was constantly up dated of the progress of my application and would recommend Fluent to anybody looking to change or remortgage .

18 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service from Fluent Money

Fluent Money is an excellent mortgage broker service; very responsive, quick and efficient. We dealt with Jodie Alderson initially who found us the best mortgage for us and then Rohan Sagar was our main ongoing contact once the process was established. Both were superb and regularly contacted us and kept us updated along the way. They were very easy to talk to and made it clear that they were there for us at any time. If they were going to be away they made it clear a colleague would be available and up to date on our case so they were always doing the best they could.
My only negative point is with GP Property lawyers who were doing all the legal work. They prefer emails to phone calls which made the process longer than necessary. On a number of occasions I would make calls they wouldn’t and chase people up to get the information needed. One time our lawyer even asked me if I could ring someone instead of her… when I was paying for their service! Had I not have spent hours on the phone who knows how much longer it would have been before we got our money.
FM are aware of this as are GP Property Lawyers who also asked for feedback.

29 May 2026
Unprompted review

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