FluentPet Reviews 686

The product is fine, although the quiz is very generic. Understandable, but the suggested set turned out to not be the best for my house

The main problem I have is "Pam", the customer service Rep. One of my recent interactions with her, I asked to change my email address (as there is no way to do it yourself) and instead she made a brand new account and then deactivated my old account. My old email address continued to receive messages and my new one did not. This new account had none of my information, no saved addresses, no purchase history.

When I inquired why, I was told that they could "Merge" these two accounts. I wanted you to change my email address, not create a new account. Yes, merge.

The Customer Service is beyond sub-par. The product is good, but if you have issues, you are better off throwing it in the trash and either buying new or finding a different company

I had some issues with 5 of the buttons when I first started using them. The support staff was wonderful and very informative. They offered to help by replacing the batteries or if needed sending new buttons. They were very patient with me while I tried to figure out how to send them a video. In the end I was able to get the buttons to work. I love how responsive their team was to my question and how willing to help me they were.

I've been buying from FluentPet for a few months, and never had many issues with them, so I haven't had the misfortune of battling with customer support - until now. Bought a couple of their plastic frame piece sets since they were sturdier and appeared to snap together, despite them being more expensive than the foam frame piece sets. Upon receiving and installing them, I've found that they don't really snap together, and fall apart very easily. And when I checked the FluentPet website to leave a poor review... there is absolutely nowhere on the site to actually do so. Each product is decorated with four and five star reviews and testimonials, but there is seemingly no way to actually submit reviews. Very disappointing given how expensive they are, and they can't even be bothered to set up an actual review UI on their website.
EDIT: There seems to be no way to reply to the company's response, so I'll state here that while there have been abundant emails requesting reviews for other products I've ordered, there have been absolutely no emails sent in regards to the product I've had problems with, in my spam folder or otherwise. Given the number of emails I've been inundated with in regards to leaving reviews for previous orders, but a conspicuous absence of emails relating to the plastic frame pieces, I personally find that rather odd. Additionally, given the excessive emails I have received from both FluentPet's marketing and support, while ignoring my attempts to contact them directly in regards to leaving a review, FluentPet absolutely DOES have my contact information, and has not reached out to me on this matter aside from publicly on this website.

Domino is learning really quickly. When it came to the two weeks mark we went to add her 7th and 8th button but, alas, the app wouldn't prompt the "next" option for me to record the sound for the button. I figured disconnecting and then reconnecting the base would fix this, but to my dismay the base wouldn't connect to the wifi! Frustrated and saddened by the unexpected halt in Domino's learning, I messaged the support team using the "🎧 help" option in the app and explained the situation. They responded quickly and kept me updated throughout the week while developers created an update to fix the issue. As soon as an update was available they let me know and everything has worked smoothly since. I'm very happy with the service I have received and will continue to sing then praises. Thank you for all of your hard work, FluentPet team!

A spectacular experience from start to finish! Our initial product purchase included a boot camp which was a LIVE INTERACTIVE online class overviewing the potential of the buttons, as well as, detailed instructions on initial use of the buttons and board. It was so well done: the performance was casual- in someone’s house with her animals - yet professional. No ums and shabby the speaker. Covered the specifics while also weaving in answers to questions posted by the audience. Very impressive!
There are other introductory LIVE INTERACTIVE online courses available. Can’t wait to attend!
Additionally, I forgot to use a coupon on my second purchase. I reached out to FluentPet and requested that the coupon be applied. Not only did they respond to my request, they gave me a refund! Seriously, what company does this?! Incomparable service.

I accidentally had an old address populate when placing my order and, unfortunately, did not notice before submitting it. I quickly emailed customer service and within an hour my order was cancelled. Talk about a prompt response! I was able to resubmit my order and it was sent to the correct address. Excellent customer service!

She was very knowledgeable and kind. She walked me through and fixed my issue

My kitten, Daisy she is currently five months old and is doing wonderful with the fluentpet buttons. I’m so happy I made the purchase. She only has two words, but I feel very soon. She’ll be close to mastering them and I will be purchasing the bundle pack of 6 speak up buttons.

The connect system is complete and utter garbage. I've had nothing but problems with its connectivity and ability to hold a charge longer than 2 weeks at a time. I've contacted support, hopped through all their hoops for months on end, and they WONT HONOR THEIR 2 YEAR WARRANTY by exchanging the product. The email I received today was "because you will have the same problem". aka it's you. No it's not Brian, its your product. Everyone else seems to be happy with it and doesn't talk about a 2 week charge, so exchange the product ffs.

Pam was very helpful with both of my issues. Even when one of my issues was a “non problem” she was patient and kind. She is perfect for customer service.

I couldn't figure out how to record on the buttons!! (??)
I got an immediate and concise answer and now I'm off to the races!
Quick and easy

I can’t say enough good things about the Fluent Pet products, their terrific support staff, and the amazing resources—and community— they provide. My “learner” is a five-year old cat named Poppy, who’s slowly learning to press and loves engaging with me and the buttons. The Fluent Pet community is a very happy addition to both our lives!

FluentPet is an AMAZING product. We began our puppy on their buttons when she was about 3.5 months old. She is a confident presser now, at 1.5 years old. There is support online to help with your modeling progress, and the customer support team (shipping) is also amazing!! 10/10 I highly recommend this product and company.

I ordered these just around November 2024 and it did take an age to arrive. The target date came and went so I reached out to customer service who were not very helpful at all. Just said it had been posted and didn't try to help locate the package. It felt as if they washed their hands of it.

I did eventually receive the buttons and this rating is for the buttons more so than the customer service, which I think is lacking.

The button recording is very very clear. I had purchased other buttons from amazon but returned them because quality of the recording was subpar.

I'd recommend these buttons, but they are very expensive, but worth it if you pets understands how and when to use them so you can talk.

I accidentally hit complete order without changing my address and I emailed them right then, they got back to me as soon as they opened and switched my address. Also, very excited to try these out with my standard poodles!

Customer service had a quick response when I contacted them about an issue with a shipment I had just received. Schatzi is learning to use her buttons to tell us when she wants/needs to go outside, and we are adding a couple of new buttons soon. Persistence, consistency, and love are important, but she knows that we understand that word now!

I ordered a set and accidentally had it sent to the wrong address. Long story short, I was unable to retrieve the set and was heartbroken. Customer service refunded me the set that I did not receive which allowed me to buy a second set that we are now enjoying. Above and beyond, I greatly appreciate FluentPet.

Shortly after training my puppy on the buttons, her mom slipped her collar and ran into traffic. Sadly, the mother passed away. We tearfully explained to our puppy, Turtle, that her mother was "All done." Turtle went through the stages of grief in front of us, trying to find her mother outside, then becoming depressed. A few days later, she asked "Turtle" "All Done" "Soon" "Mmm?" We told her "No" "Turtle" "All Done" "Later" "Later" "Later" "Later." She immediately perked up, and was able to move on in the next few days. Fluent Pet is a blessing.

I would give no stars if possible. I have been emailing since 2023 with issues, and my responses from Fluent Pet are either plug/replug/change ALL batteries or some other sort of roundabout logistically impractical solution to address product bugs. NOT ONCE was I offered a refund or a replacement. I had to chase up repeatedly to get a faulty button replaced. Their blasé attitude to a totally faulty machine is unreasonable. The machine doesn’t function properly and constantly breaks down. It is acknowledged by the firm with zero accountability for what they have made. They are constantly expecting consumers to use bandaid solutions to get by. I will be reporting this to the consumer protection office if there isn’t some reasonable conversation with me about this piece of garbage they have sold me.

I have nothing but good things to say about FluentPet! My young puppy loves her buttons. We started using them in April, and she reached 24 buttons by July! We did have one issue with a few buttons from our April pack, but customer service was quick and helpful, sending us replacements within days! Yes, they're expensive, but honestly they're the best buttons on the market, they have great customer service and they're more supportive than your favorite sports bra!