Beautiful pen, terrible support
The Flowtica Scribe itself is well-made, feels premium and looks great, no complaints.
However, the software did not work for me. I was unable to record anything when I needed it.
When I tried to return the product within the 30-day return window stated in their own refund policy, the support team denied my return twice, claiming that only the EU 14-day cooling-off period applies to EU customers. Their own policy clearly states that the 14-day EU right applies "additionally" to the general 30-day policy. Nowhere does it say the 30-day window is excluded for EU customers.
After I pointed this out with direct quotes from their policy, they agreed to accept the return but framed it as a "special exception" rather than acknowledging my right under their own terms.
I would recommend carefully documenting everything if you need to make a return.
