FlowerSuppliers.co.uk Reviews 

74
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Ordered twice but won’t make the same mistake again. First time they substituted my snapdragons with a completely different colour, said they were going to refund but then never did. Second time I... See more

Rated 4 out of 5 stars

Very helpful with all my enquiries before ordering. Photo on website when shopping showed roses in tight bud whereas when they arrived they were quite open . Had I realised this would have delayed my... See more

Rated 5 out of 5 stars

Wanted specific flowers for parents 70th wedding anniversary. Same as those grown by my grandmother for mums wedding day. Enquired via email and placed pre-order. As hadn’t used you before was... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for helping me chose a selection of germini for my guests to cast into my husbands grave. I think everyone appreciated a moment to say farewell. I wish I could sent pictures of the b... See more

Company details

  1. Flower Delivery
  2. Flower Market

Written by the company

Cut flower and foliage supplier to UK at trade prices


Contact info

3.6

Average

TrustScore 3.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(74)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful service and communication

Awful service and communication. Having spent over £230 on flowers which looked beautiful on the website, I was very disappointed when these were delivered. They were delivered later than my delivery time and then delivered to the wrong address. The box was damaged and so were a lot of the flowers, I don’t know how long these flowers had been in transit but they didn’t look very healthy on arrival. I also had part of my order missing - having paid for 6 bird of paradise I was sent 1 and this was damaged,these particular flowers cost me just under £40 for the 6 stems. I sent an email to this company and explained the situation. I asked them to contact me with a speedy response and I have yet to hear from them. To say I am disappointed is an understatement as I was wanting to make 3 flower arrangements for 3 graves and unfortunately was not able to do so. I will definitely not be ordering from this company again.

31 July 2024
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Dear Mark,

We cannot express how sorry we are for the service you received. Regarding your original email, it was discovered in junk mail - please be assured, we never meant to ignore your email, we simply did not see it as it went to junk. This is no excuse and we are just as disappointed as you are as this is not the kind of service we wish our customers to receive. We have replied to your second email that did come through and we will now compensate you for what has happened. We will make it right.

Rated 5 out of 5 stars

Always find customer service prompt and…

Always find customer service prompt and really helpful.
Reassuring to know that there is a friendly person on the end of any communication who is willing to makes things right!

12 June 2024
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you for your kind words! We're glad to hear our customer service has been helpful and reassuring. Your satisfaction is our top priority - and we will strive to always keep a high level of service. Have a wonderful day further!

Rated 5 out of 5 stars

Good quality

Good quality. Delivered as advertised.

5 June 2024
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you for your feedback! We're delighted to hear that you are satisfied with the quality and timely delivery of your order. We really do appreciate your support and we do hope you'll order again from us!

Rated 5 out of 5 stars

Super customer service

Super customer service, attentive, informative and honest. Flowers are beautiful too!

1 June 2024
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service attentive and informative, and that you loved the flowers. We really do appreciate and value your support.

Rated 5 out of 5 stars

Excellent

Beautiful flowers in perfect condition

31 May 2024
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you so much for your kind feedback! We're delighted to hear that the flowers arrived in perfect condition. We appreciate your support and we do hope you'll order again from FlowerSuppliers.

Rated 4 out of 5 stars

Delivery was on time

Delivery was on time
Arrived well packaged
And good quality

29 May 2024
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you for your review! We're so happy to hear that the delivery was timely, the packaging was secure, and the quality met your expectations. We will strive to always provide this level of service and we hope you order from us again.

Rated 5 out of 5 stars

Literally saved my wedding day after a…

Literally saved my wedding day after a disappointing delivery from a different flower company.

Excellent quality blooms, well packaged, no clickbait and great communication. I will be back!!

25 May 2024
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Thank you so much for your kind words! We're thrilled to hear that we could help make your wedding day special after your previous experience. Providing excellent quality flowers and reliable service is what we strive for, and we're glad we could deliver. We look forward to serving you again in the future! Best wishes and congratulations on your wedding!

Rated 4 out of 5 stars

Good choice of flowers

There was a good choice of flowers and they were delivered on time. Most of them were in very good condition and the instructions about caring for the flowers were helpful. Unfortunately a few flowers were almost past their best and therefore can't be used with the others at the Easter weekend. However, on the whole, I was very pleased.

27 March 2024
Rated 5 out of 5 stars

Good Service

I was very pleased with the lilies.
They arrived in good condition and are very fresh.They will be perfect for church at Easter.
I shall use this company again.
The next day delivery is convenient.

22 March 2024
Rated 2 out of 5 stars

I ordered a lot of narcissus to make…

I ordered a lot of narcissus to make posies for church for Mothering Sunday. Unfortunately a lot of the stems were bent when they arrived and were useless for the posies.
I paid a lot of money (£156. ) and I’m not happy .

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Great quality flowers

Superb experience. Everything I ordered arrived fast and in perfect order and the flowers are excellent quality and lasting very well. Great service.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

Won't recommend

I ordered twice from this website. They sent me the wrong flower on my first order, the customer service replied promptly and gave me a promo code. So I decided to give them a second chance, hoping they will prove me wrong.
Unfortunately, the quality of the rose is extremely unsatisfactory.I wish I can post pictures of both my orders to prove how horrible the flowers look.I think you can find better quality in supermarket.
The only good thing is that the delivery is free and the price is reasonable.
Won't recommend this to anyone.

3 February 2024
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Dear Alex,

We received your second complaint via email, an AI generated message that we replied to, to first confirm the validity of your email given it was written by ChatGPT. But we did not receive a reply from you so we could not correctly address this issue.

Part of dealing with this issue is to receive pictures of the flowers to confirm the poor quality. However, you did not attach pictures to your complaint, which surely would have been the way to deal with this?

We are not sure how you would have liked us to proceed without any visual confirmation of the complaint.

It would have preferably for us to deal with this issue via email first. Since some time has passed, if you send us pictures now we won't be able to determine whether this was an issue when the flowers arrived.

Nonetheless, we are sorry for your experience and we would have been able to address this had you replied to our email and sent picture.

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