The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Review summary
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Reviews shaping this summary
Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
Company replied
2.9
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered thee jeans and I was worried…
I ordered thee jeans and I was worried about them fitting me. But I had no need to worry as they fitted really well lots of stretch in them. So comfortable and wash really well. I totally recommend buying these jeans. You will love them
11 December 2025
Unprompted review
Car pack x2
Ease of ordering, also got 2 for the price of 1 as was on a deal, bought for grandson's Christmas Eve gift.
28 November 2025
Unprompted review
Great company
Great company very reasonable prices. Would recommend.
11 December 2025
Unprompted review
Iv ordered two packs of nail art pens a…
Iv ordered two packs of nail art pens a month ago they still not arrived or they have sent me something completely different two packs of marker pens? I can’t contact them as email won’t send , I’m really annoyed
18 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that you did not have a satisfactory experience, and we completely understand your feelings. To further assist you, please send the specific details and relevant information to our customer service email address: service@floweraup.com. Our professional customer service team will contact you within 24 hours and do their best to provide you with a proper solution.
We kindly ask for your understanding and support, and we appreciate the opportunity to make things right. Thank you again!
Advent calenders
Ordered 2 advent calenders for my daughters 14th November.
I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies.
Contact company didn't want to know. Went through PayPal? Company made contact.
Told to cancel case through paypal and would get full refund.
Done this now saying they can't refund me.
So got 2 empty advent calenders and £49.98 out of pocket...
DO NOT ORDER FROM THIS COMPANY. SHOCKING CUSTOMER SERVICE. COMPANY LIE...
14 November 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
No No No
Goods ordered no delivery no delivery date no refund so far
I wish I hadn’t bothered
Finally it turned up 👏
8 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This is the worst experience I’ve ever…
THIS IS A SCAM COMPANY AVOID AVOID AVOID
This is the worst experience I’ve ever had ordering something online the customer service is absolutely appalling never received a item they lied about it trying to be delivered I’ve had to raise a dispute with PayPal please avoid this company at all costs you won’t get your item and probably won’t get a refund
7 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
My email was very quickly…
My email was replied to very quickly and appreciated.
2 December 2025
Unprompted review
Biggest load of pish I've ever had the…
Biggest load of pish I've ever had the misfortune of coming across.
Rip off , cheap nasty rubbish , nothing received is how it's advertised , if you read this review , take heed , keep swiping away from this website or any links to it.
3 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Crochet Advent Calendar
Ordered a crochet advent calendar for my wife who loves to crochet,what a disappointment every box contained a small ball of wool,total rubbish,will not buy from this company again.
25 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Avoid this company at all costs
If I could give zero stars, I would
I ordered an item at the end of October. Two weeks later, still no delivery—just repeated emails saying it was “in transit.”
I contacted them to ask when I should expect it, only to be told to wait another 7 days. After those 7 days passed with no delivery, I emailed again and received the same automated response telling me to wait yet another 7 days.
By this point (3–4 weeks after ordering), I was no longer prepared to wait and requested a refund. Instead of processing it, they asked me to check with the post office and confirm my address—something that should have been done long before.
After several back-and-forth emails, they finally agreed to refund the product but refused to refund the shipping fee. I made it clear that the shipping fee must also be refunded, as I never received the product.
03/12/25 Update
All money has been refunded but not without having further email correspondence.
My review still stands as the whole experience has been dreadful.
They Need to learn about customer service, setting expectations and not taking customers for granted
29 November 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This company seems you have been warned to be a scam
This company seems to be a scam, when you ask for a refund they ignore your emails and the products are not the same as advertised
Thanks for your response, sadly I have used the link several times and my emails are just being ignored ?
2 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Very Poor
Purchased a sea glass friendship decor costing a total of £10.98.
It arrived minus the box, the ribbon was split and the writing was very poor.
I complained, only to be told it would be too costly to send it back would I like a replacement. I said yes but it must be a better quality and as shown, in a box.
Told replacement wont be coming with a box do I want a partial refund.
Would never advise anyone to use this company
19 October 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Unbelievable
The mascara I ordered is the best mascara I have ever purchased I’m not making that up! I’m 56 and my eye lashes are thin. This metal wand delicately places the mascara on each lash. Sooooo impressed. Took a bit of time to come but well worth the wait and I will be ordering again from this great company x
20 November 2025
Unprompted review
Very happy thank you my BFF loved her…
Very happy thank you my BFF loved her Birthday gift.
12 November 2025
Unprompted review
It doesn’t work
It doesn’t work. Simply doesn’t. I had high hopes for this but no I won’t buy this again. It took forever to arrive and although it worked when i brushed it on the back of my hand it definitely did not on what i bought it for… my eyebrows.will not order anything from you again.
1 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
The brush app was fine but colour not
The brush app was fine. I ordered two colours a medium and fair. I was send two fairs so not what I ordered and there for extremely disappointed more so because the fair was more like porecalin and did not match my colour.
11 November 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I ordered and they delivered...to be…
I ordered and they delivered...to be honest I've not even opened them as there presents. I'm sorry I can't say anything more than that 😀
30 October 2025
Unprompted review
The bags are as ordered but the vacuum…
The bags are as ordered but the vacuum doesn’t work
16 November 2025
Unprompted review
I’ve bought them for Xmas gifts for 3…
I’ve bought them for Xmas gifts for 3 of my granddaughters there’ll love them, I tested them on my self very easy to use
11 November 2025
Unprompted review
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