Floweraup Reviews 

When I ordered my product and they sent the wrong one and wouldn’t send the right k e out they however did have the check to offer me 20% of if I made a order with them again, which I find disgusting

Lovely product very pleased.
Good quick efficient service and delivery
Great communication

I was delighted with the end result which was handled professionally by LUCY and I would rate her 5/5. 💯
However, I was very disappointed at the manner in which the company tried to avoid issuing a refund and some of the options they offered.
I feel that a less confident customer would have been taken advantage of.
Despite this I feel that Lucy compensated for the lack of customer care prior to her getting involved and hopefully will make future purchases. 🙏

Customer service was great sorted my problem out right away

Delivery was quite slow so you need to allow for that.
Very good customer service for an item of clothing that didn't fit. Full refund quickly received after good communication via email with customer service.

Ordered two swimming costumes, delivery took a while but received and as shown on website however I did not like the fit. Asked to return for a refund and was asked if I would like another size and pay shipping fee. I declined this and was offered a full refund and to keep the items due to cost of sending back.
Received full refund without the hassle of sending back and paying shipping fees.
Very satisfied.

Already hanging in the garden and that is where it makes sense. In daylight the metal has a real weight to it and the cut edges are cleaner than I expected, though one chain link needed a quick squeeze so it sat straight. At night the pattern throws out nicely and the size fills a corner without looking bulky.

Excellent customer service and always willing to satisfy unhappy customer/s by ensure complaint/s are resolve in a professional manner. I highly recommend this store.

Scammers. An item was missing from my order so i got onto customer services and they kept replying the same saying the tracking shows it jad been delivered. I said yes but something is missing and they sent me the same reply again and again and again i got very mad in the end. They take your money and rip you off

I ask for refund as I didn’t like what I ordered and in 3-4 days my money was back into my account.
The costumer service was great although was problem in a first day.
I am happy when think end this way,

Shocking! The dress didn't even look like the pic, the colour wasn't even the same blue. When I wanted to return it they just ignored my emails and had no live chat button as mentioned on the website. A disgrace! Save yourself the trouble and frustration!

I ordered a hair piece from advert i saw on Instagram, they are all complete con, you should of seen what the sent me. BEWARE

Company overseas, item was stuck with customs so took over a month to arrive and outfit awful, nothing like it looked online. I have tried to return for weeks and they just refuse any refund. They have now offered 3.79 towards another purchase! Please dont be scammed

Most pathetic company I have ever dealt with. The product came - absolutely disgusting quality. Tried to return (1 month) later 3 emails. Not even a reply. Your a pathetic company.

My order never arrived , I emailed them and got a reply saying it’s still in the “time to come window “ . It’s now 2 months later and they will not respond whatsoever to my emails asking for a refund . Avoid this company is my advice ! This next bit I’ve added on June 23rd because it would seem the only way this company actually responds to you Is if you leave a bad review on here . They replied asking me to contact customer service which I’ve done approximately 15 times in the last month so once again I’ve emailed - no reply . You cannot speak to anyone on the phone it’s just automated. For gods sake just refund my money !!! What’s the matter with you people . Do not reply to me asking me to contact you . I’ve spent weeks and weeks contacting you . Just refund my money will you order number is ; FLOW181402

Trying to return an item and not getting anywhere, so frustrating, avoid at all costs!

I received my order but unfortunately one was faulty. After a issue with custom service they have offered a refund and im now waiting for a replacement. They stated they are all for custom satisfaction and I must say im happy with the custom service .

UPDATE: Customer service reached out and reshipped my items which were received.

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I placed a sizeable order with FlowerAup on 02 May 2026 (Order #FLOW182801).

Since then, I have followed up four separate times via their customer service email: service@floweraup(dotcom) on 08 May, 13 May, 17 May, and 25 May. All emails appear to have been attached to the same Zendesk ticket, yet to date I have received no meaningful update regarding my order or an estimated delivery timeline.

It is extremely disappointing that despite repeated follow-ups, no one has responded to acknowledge the issue or provide any clarity. The complete lack of customer communication reflects very poorly on the service experience.

Will this review finally receive human attention rather than another automated response? Or should I continue expressing my frustration through additional reviews in the hope that someone will eventually respond to my emails and provide an update on an order that has already been paid for?

Good customer service replied within a reasonable time
Nothing was a problem even when I ordered wrong size

No response to request for return and refund due to item not fitting. Disappointed.