The service has been shocking! not only did they take over the wrong gas supply they have been poor at keeping me updated! my statements have been all over the place with no idea what i will be gettin... See more
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Been with Flow for 3 or 4 years now and our bill has only changed twice, once up, once down! We provide a monthly meter reading for gas and electric online. We get plenty of notice of when a tariffs... See more
Company replied
I send readings in on 21st of each month but the final monthly bill is made up on the last day of the month using an estimated guess! My readings seem to be ignored. Letters go unanswered, claiming to... See more
Company replied
Had a year with these no worries. Spent the 6 months following arguing with their quite simply pig ignorant staff and procedures, regarding a bogus reading. After giving them the best part of a grand... See more
Company replied
Company details
Written by the company
All Flow Energy customers are now with Octopus Energy, due to an exciting new partnership. So if you require any help on your account please contact them directly.
Contact info
United Kingdom
- flowenergy.uk.com
2.6
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick to over charge, not quick to refund
Have been with Flow for around 18 months now after purchasing first house - they were the supplier of the previous owners.
Found customer service to be mixed.
Recent service however has been poor.
Points to note -
Did monthly meter readings beginning June.
Was on flexible tariff.
In June, I was checking emails and online portal regularly following meter readings being provided as I knew it was roughly the time my statement was due, and felt we were previously being over charged (£85 in summer months is expensive for a 3 bed house, right?).
No Statement sent either via email, nor available on the Online Portal, so thought I would check each day for statement (usually 7 days before payment due).
Couple of days later I receive an email, a letter AND a text message saying we were in arrears an risked being taken to court if payment is not received in the next 7 days. PANIC! Check Online Portal again, STILL NO STATEMENT, STILL SHOWING £0 OWED.
So, I give them a call, they log in and see that while their records show we have debt, my dashboard is saying £0 and no statement to be seen.
Turns out, they have been hugely over-estimating our usage for months, and I am in credit of over £300 - BUT they weren't going to openly tell me this, I had to call Customer Services to find this out for myself.
Now 6th August, still no refund (full refund requested as we're saving for a wedding), asked for more meter readings to calculate the final balance - not sure why as the credit is up to the meter readings supplied in June (we have since changed our plan to fixed rate and is now in line), which they will not answer.
Long story short, been over charged, they're quick to suggest you owe them money, but if the other way around they do not want to give it back.
Seems good, competitive rates on fixed rates. but will take your money (more than necessary) and don't want to give it back.
6 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Faye,
Thank you for your review, we really appreciate your feedback.
We are sorry to hear that you are unhappy with the recent service that you have received. Unfortunately, as you have not provided an account number, we are unable to investigate this for you. Please can I kindly request that you contact us on the details below.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Very happy with service
Very happy with service
No problems with Flow Energy ----- which is more than could be said about previous supplier
5 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Bryan,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
I no longer have dealings with FLOW…
I no longer have dealings with FLOW Energy???????????????????????????????????????????????
4 August 2019
Unprompted review
Reply from Flow Energy UK
Hello John,
We are sorry to hear that you have switched away from Flow. We hope you will consider us during your next renewal.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Wonderful customer service
Wonderful customer service. Never hanging on the phone until you become a skeleton. I could have got cheaper, I stayed because of the wonderful service. Keep up the good work. Recommend 100%
2 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Anna,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Makes everything easy and highly…
Makes everything easy and highly competitive prices, haven't switched for a few years. Stay with the good guys!
2 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Graham,
Wow thank you so much for your extremely generous 5 star review.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
It's unusual for companies nowadays to…
It's unusual for companies nowadays to care at all about their customers, however I have found that Kellie at flow energy has the compassion and understanding to give me a feeling that I actually am an individual and that she was listening to any issues that I may have had. Obviously the account had to be settled but flow energy allowed me to sell my late father's house first rather than the usual harassment for payment I have encountered from other companies/ the government, and hence they were the first paid.
Thanks again
2 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Martin,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
In the last month have had to remind…
In the last month have had to remind Flow about our Fit payment which is late compared with normal and also the amount we were due on the excess in our account. Your operator also had a very difficult Asian accent to understand- I mentioned she needed to speak much more slowly.
2 August 2019
Unprompted review
Reply from Flow Energy UK
Hello,
Thank you for your review.
In our Terms and Conditions it states that we have up to 30 working days from the end of each quarter to pay FiT payments. I can confirm that we have adhered to this.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Spot on!
Been with Flow for 3 or 4 years now and our bill has only changed twice, once up, once down! We provide a monthly meter reading for gas and electric online.
We get plenty of notice of when a tariffs is about to end so we can seamlessly switch, other providers have been very slightly cheaper but it’s not worth chancing it after bad experiences with ‘big’ suppliers. The online billing and info is clear and easy to understand, best supplier we’ve used!
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Not perfect but better than most
Website a bit clunky but i like the way they remind me once a month to read the meters and the price is pretty good too. We've tried several energy suppliers over the years and Flow beat them - they're a solid 8/10 week-in, week-out.
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Chris,
Thank you for your great review, we love hearing your feedback.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Speedy customer service
I reached out to the UK customer service team, where I was put in touch with Kellie who was quick to respond to and rectify a couple of mistakes on my account. Highly professional, and she said she personally will be in touch with me to keep me informed.
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Danielle,
Wow thank you so much for your extremely generous 5 star review.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
I have been with Flow Energy for about 3 years
I have been with Flow Energy for about 3 years and have had excellent service from them. Any queries they are on the end of the phone and very helpful. The access to your online account is also excellent.
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello William,
Thank you very much for your excellent 5 star review of Flow, it’s really appreciated.
We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
No complaints!
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Ross,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Almost all aspects are great -would…
Almost all aspects are great -would like to have seen a slightly more competitive offering for the next period
1 August 2019
Unprompted review
Reply from Flow Energy UK
Hello Antony,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
Unfortunately, the industry cost for energy is constantly increasing however, we are always working to ensure we offer the best prices possible.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
I have been with Flow Energy…
I have been with Flow Energy for,probably, 15 years. And that includes one house-move in that time. Thank you.
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Hal,
Thank you for your great review, we really appreciate your feedback.
We are thrilled to hear how happy you are with the service that you have received.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
They keeping increasing the price every…
They keeping increasing the price every year .
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Abdullah,
Thank you for your review.
Unfortunately, the industry cost for energy is constantly increasing however, we are always working to ensure we offer the best prices possible.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
No hassle.!!
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Harvey,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
A straightforward business to deal…
A straightforward business to deal with, helpful staff when needed. Flow Energy has a clear concise web based system for adding gas and electricity usage, seeing you account and and being able to measure usage too.
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Joan,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Customer service is poor whilst its…
Customer service is poor whilst its good price you have problems when there is an issue
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Michelle,
We are sorry to hear you are unhappy with the service that you have received.
If you would like us to assist you with anything or investigate this for you, please can I kindly request that you contact us on the details below at your earliest convenience.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
great service
great service, never an issue and they automatically take less money from your direct debit if you consume less energy in one year
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Massimo,
Thank you for your excellent 5 star review, its greatly appreciated.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Been with flow for a few years
Been with flow for a few years, never had any billing issues or problems with direct debits, prices were good. Each month, they email me reminder to send them meter readings and this worked for both myself and Flow. This year decided to switch away as I found a cheaper price with the big 6 who also will fit an energy meter device for free if I want. Flow has been a bit slow on that front but is a smaller company. May switch back to Flow in a year or so if there is a good deal at that time as i also want to support a smaller company if I can.
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello,
Wow thank you so much for your extremely generous 5 star review.
We are delighted to hear how happy you were with your Flow experience.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
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