Flowspace Reviews 264

Joe Malone was an absolutely incredible help to my team and I today. We are still figuring out how to Warehouse our company products and he provided an excellent holistic perspective, guiding me through the mental process and kindly offering direction moving forward with accurate analyses, analogies, and examples. Flowspace is top of mind going into the future!

Everything was great in the beginning. They answered the phone, called me back and were helpful with set up. Then It took them one month to ship one item. The other items were only shipped after days of writing the warehouse and when they did respond no one was accountable. For that month that the item was not fulfilled they were paid. I was written by two of their employees that they would find a solution. It has been days. I'm sorry I used them at all.

Really poor customer service. No dedicated company reps, no accountability. Takes days and weeks to hear back from flowspace reps on issues. This company started out great and has really gone down hill fast.

We just started working with Flowspace and so far so good! They worked with us to help achieve fair pricing based on our business and then quickly found us a warehouse. The transition team has been really helpful and responsive. It was always so difficult to get in touch with our old warehouse so I love that we have people available to help whenever it's needed. I also really like their platform. It easily syncs with shopify and you get live updates. It's super easy to change orders as needed and the system automatically picks the cheapest shipping method based on shipping speeds you select, so we're saving some money on shipping too.

I can't speak to the longer term relationship but hopeful we'll be with them for a long time!

Great Collaboration

Flowspace has been great for us so far. We are very pleased with the attention we get as we have been onboarding and how quickly they are working with us to resolve any integration issues as well as helping us optimize our operations.

Dave took good care of me. Very happy to get my preferred warehouse and satisfied with the onboarding process.

they are overcharging customer's bill. They will split your pallet into two or three and charge you X3 on your bill, and they refuse to fix the total amount and force you to pay for it.

Always a mess with the setting up and have things actually get done. The support email addresses keep changing the BOT chat need to be updated....

One of the worst experiences as a small business. On Dec 5th - at the peak of the holiday selling season they send a cold email saying they are increasing their prices by 350% at that start of January, so less than a month's notice -- NO JOKE, A SUDDEN INCREASE IN COST BY OVER 300%. They don't care at all, there is no-one to call when you need help & they don't want you to talk to the warehouse (the ones doing the actual work), so that is super shady. They do very little to help you & have put my small business is serious jeopardy as we try and scramble to find a new warehouse & fulfillment at the last minute, during the holiday season. When I asked to discuss it they just sent an email back a few days later with no attempt to help.
Its a total joke & I wish I would have never signed up with Flowspace - the worst, most unprofessional abuse of customer relationships. They are just a weird middle man who overcharges you and ultimately screws you over. As I've told all my fellow small business owner friends - PLEASE STAY AWAY!

Thanks to Jenee Brown for her help. She is easily accessible and always willing to help us. She is a great asset to Flowspace.

Flowspace is very responsive and proactive in creating the best experience possible.

Flowspace was great. They went out of their way to accommodate our company with an unusual request. We needed temporary storage for some very large equipment for a few months and they found us a warehouse close by we could use. Every time I contacted Flowspace, I always got a prompt response. They were eager to help and quickly resolved the issue at hand. Starting with my initial contact with the sales rep to the operations coordinator for the warehouse to the accounting department. Every one was professional, friendly and had a positive attitude. More importantly, the staff is very knowledgeable about the whole process and were able to answer my questions immediately. I would (and already have!) recommended Flowspace to one of our clients! I think they are a top notch organization.

Product could use some more functionality for adding in serial numbers to inbound orders, but other than that great tool to work with.

We’ve been partnered with Flowspace from their inception. Every single staff member I’ve spoken to as well as those I’ve only had contact with via email has been an absolute pleasure to work with. Flowspace and all of their staff mirrors my company’s ethical values and our most valuable principle TRUST. I cannot speak highly enough about the ownership and their belief that doing things the right way is the best way. If I could give them 10 stars in this review I’d find a way to make it 20 more.

Support folks at Flowspace have been awesome. Only reason this is not a 5 is that I had to reach out for support because the auto-fulfill was not automatic. Anthony V. was terrific to work with and was able to have the problem resolved.

Suggest that items regarding accessorial charges be discussed at time of finial agreement.
May consider pricing for storage & handing to include, cartons, cube
rates.

I am new to Flowspace and was having some troubles getting my SKUs to match up with my Shopify account. Anthony in customer service seemed to genuinely care and helped look into the issues I was having right away.

Very impressed with the level of customer service we’ve received during the on-boarding process. Feels like we have a true partner committed to our success.

I will give zero star if I can . website said one case or 500 pallets, a shoebox full of miniature trucks or a truck full of shoes is all okay .But the sell representative said to me we would not accept one pallet , Sorry we could not be more helpful.
one pallet is small than one case i guess ?