The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
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Reviews shaping this summary
The customer service here is a miss. On the day of the scheduled delivery, they messaged to say that the color of the tulips I ordered was not available and if they could replace it with another color... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
I bought my partner 50 roses and a mango cake, I was worried at first because of the mixed reviews, but the flowers came a teensy bit squished but in good condition and the cake looks perfect!
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
403 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Worst service ever!
Worst service ever!! They do not let you cancel orders for anything!!
I tried to tell them that I got the address wrong. They won’t change the address. I tried to tell them that no one‘s going to be there at that address for a whole week. They don’t care they’re still gonna send it there. I asked them just to cancel it and they just won’t cancel it. The only thing that I can understand is that I gave them a lot of money and they don’t want to lose that money. So now because of this, and they don’t wanna help anybody there’s gonna be some flowers for someone sitting outside of their work for a whole entire week before they can get to them thanks a lot
22 December 2025
Unprompted review
Reply from florista.ph
Dear Mikus Mccoy,
Thank you for your honest review. We’re sorry that your experience was not a positive one. We are constantly working to improve our service and truly regret any frustration caused. Your concerns have been shared with our quality team for further investigation.
Warm regards,
The Florista.ph Team
The communication was good.
The communication was good.
And she likes the flowers and that is important
19 December 2025
Unprompted review
Reply from florista.ph
Dear Klant,
We're happy to know everything went smoothly and the flowers were well received! Communication and customer satisfaction are top priorities for us, and it's wonderful to hear that she enjoyed the arrangement. Thank you for choosing us!
Warm regards,
The Florista.ph Team
Best online flower shop for PH
Being so far away in the US it’s hard to find trusted sites, I highly recommend florists.ph for all flower orders and chocolates this is my second time using them and they don’t disappoint.
18 December 2025
Unprompted review
Reply from florista.ph
Dear Kenneth Mainning,
Thank you for sharing your experience and for trusting us again from the US! We're glad to hear we’ve made it easier for you to connect with loved ones in the Philippines. Your support and recommendation mean a lot to us. Looking forward to serving you again!
Warm regards,
The Florista.ph Team
Went well
Went well very happy with the process. Good communication on my and receiver side
18 December 2025
Unprompted review
Reply from florista.ph
Dear Martin Silsby,
We’re so glad to hear you had a positive experience! Clear and timely communication is something we take pride in, and we're happy it was reflected throughout your order. Thank you for choosing us, we hope to be part of more of your special moments in the future.
Warm regards,
The Florista.ph Team
Flexible and Helpful Customer Support
I had to make adjustments because the recipient planned to go out of town on the delivery date, so I let them know and they were able to quickly arrange a better schedule. They were also able to make sure they can contact the person ahead of time and correct any issues with the number. Only 1 star deducted because it is a little pricy for the items themselves.
13 December 2025
Unprompted review
Reply from florista.ph
Dear OneWayOneShot,
Thank you so much for your thoughtful feedback! We're glad our team could quickly accommodate the schedule change and ensure smooth communication for your delivery. We understand your concern regarding the pricing and will certainly take that into account as we work on providing even better value. We appreciate your support and hope to serve you again!
Warm regards,
The Florista.ph Team
Excellent !
16 December 2025
Unprompted review
Reply from florista.ph
Dear Nashan Simnoyan,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it means a lot to know we met your expectations. Looking forward to serving you again soon!
Warm regards,
The Florista.ph Team
Lovely Tulips, but service fell short
The quality of the flowers was excellent. The tulips were fresh, beautiful, and came in a lovely vase. The bear was also a nice touch and overall, the product itself met expectations.
However, considering the premium price, the service did not fully match what was promised. The delivery did not arrive within the indicated time window, which is especially important for gifts meant to be a surprise. Because the delivery was delayed, my partner had to inform me in advance that a package was coming, which unfortunately ruined the surprise. Had he not done so, I would have missed the delivery entirely as I needed to be elsewhere.
The delivery window is stated for a reason, and when it’s not followed, it affects the entire experience. It also felt as though the order may have been overlooked initially and only acted on after multiple follow-ups, despite the fact that the order was placed weeks in advance.
Additionally, the ribbon attached to the vase as shown on the website was missing, which was disappointing given the attention to detail expected at this price point.
In summary, the product quality is great, but timeliness, communication, and order completeness need improvement. With better execution on these aspects, the experience could truly match the premium offering.
15 December 2025
Unprompted review
Reply from florista.ph
Dear April Jean Bacalso,
Thank you for your detailed review. We’re happy the flowers and gift met your expectations in terms of quality. However, we deeply regret the delivery delay and oversight with the ribbon, as well as the impact it had on your surprise. This is not the level of service we aim to provide. We truly value your feedback and will use it to improve our delivery process, communication, and overall attention to detail. We hope you’ll consider giving us another chance in the future.
Warm regards,
The Florista.ph Team
I WILL NEVER RECOMMEND ANYBODY TO…
I WILL NEVER RECOMMEND ANYBODY TO PURCHASE IN THAT ONLINE GIFT SHOP. BAD SERVICE
15 December 2025
Unprompted review
Reply from florista.ph
Dear Tharaka Sandamanna,
Thank you for your honest review. We’re sorry that your experience was not a positive one. We are constantly working to improve our service and truly regret any frustration caused. Your concerns have been shared with our quality team for further investigation.
Warm regards,
The Florista.ph Team
fast and reliable.
Everything fast and reliable.
Gift was wrapped very nicely
Thank you
15 December 2025
Unprompted review
Reply from florista.ph
Dear Rasmus Saard,
Thank you for the lovely feedback! We're pleased to hear that the delivery was quick and the gift presentation met your expectations. Ensuring a smooth and beautiful gifting experience is what we strive for. We look forward to your next order!
Warm regards,
The Florista.ph Team
We are satisfied with the quality of…
We are satisfied with the quality of the flowers
12 December 2025
Unprompted review
Reply from florista.ph
Dear Marlon Manantan,
Thank you so much for your kind words! We’re delighted to hear that you were satisfied with the quality of the flowers. Providing fresh, beautiful blooms is always our top priority, and feedback like yours keeps us motivated. We hope to serve you again soon for your future floral needs!
Warm regards,
The Florista.ph Team
The flowers arrived as scheduled
The flowers arrived as scheduled—fresh and beautiful. My wife loved them. Many thanks for the excellent service.
13 December 2025
Unprompted review
Reply from florista.ph
Dear Alfredo Jr Bernas,
Thank you for your lovely feedback! We're delighted the flowers arrived as expected and brought joy to your wife. Ensuring freshness and timely delivery is our top priority, and we’re happy we could meet your expectations. We hope to serve you again soon!
Warm regards,
The Florista.ph Team
There should be a real time tracking…
There should be a real time tracking system, not just the auto reply "order has been received and getting process." i.e. order is on the way to the recipient. Because some are getting an anxiety not knowing the status of thie order. Are their order going to make it on time or delayed so they can plan better especially if it's a surprised gift.
29 November 2025
Unprompted review
Reply from florista.ph
Dear Kevin,
We truly appreciate your honest feedback. We understand how uncertainty about delivery timing can be stressful, especially for special moments. While we do our best to communicate updates, we recognize the need for real-time tracking and will definitely explore ways to improve this feature. Your suggestion is important to us, and we’re grateful for your patience and understanding.
Warm regards,
The Florista.ph Team
Customer service is superb
Customer service is superb, very accommodating, and responds to every enquiry straight away. Flowers are very fresh and look the same as in the picture.
11 December 2025
Unprompted review
Reply from florista.ph
Dear Erlene rose Obligacion,
Thank you for the wonderful review! We’re so glad you were happy with our customer support and the freshness of the flowers delivered. Matching our product photos and exceeding your expectations is what we aim for every time. We appreciate your trust and hope to serve you again in the future!
Warm regards,
The Florista.ph Team
Delivery was very late
Delivery was very late. Despite paying extra for express delivery. Ordered 20 Red roses but received 15pcs only.
11 December 2025
Unprompted review
Reply from florista.ph
Dear Ruth Cabayao,
Thank you for your feedback, and we’re truly sorry for the delay and the incomplete order. We understand how important each detail is, especially when sending a meaningful gift. Our team is already investigating the issue with our delivery and florist partners. We’ll ensure appropriate action is taken and a resolution is provided. We appreciate your patience and thank you for helping us improve.
Warm regards,
The Florista.ph Team
AVOID THIS PLACE
AVOID THIS PLACE, HORRIBLE COMMUNICATORS AND MISLEADING PHOTOS. ORDERED TULIPS WORTH ALMOST 10,000 PESOS AND IT DOESN'T EVEN COME CLOSE TO THE POSTED PHOTOS. THEY DIDN'T EVEN TRY TO REPLICATE. HONESTLY, EVEN IF IT WAS PRICED AT 1000 PESOS I WOULDN'T BUY IT IF I HAD KNOWN IT WAS THAT BAD. YOUR MONEY IS BETTER OFF ELSEWHERE.
AVOID THIS PLACE AT ALL!
12 December 2025
Unprompted review
Reply from florista.ph
Dear Mark LLanto,
We’re very sorry to hear that you were disappointed with your order. We understand how important these moments are, and it’s unfortunate that the flowers didn’t meet your expectations. We’ll escalate this matter with our partner florist to better understand what went wrong. Your feedback is invaluable and helps us improve our service and transparency. Thank you for bringing this to our notice.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Sushila Sivasubramaniam,
Thank you for taking the time to share your experience! We're happy to know everything went well and the delivery was on time. Your trust and satisfaction mean a lot, and we hope to serve you again in the near future.
Warm regards,
The Florista.ph Team
Worst experience ever and never again …
I ordered a surprise flower combo from this shop that was dated December 7th. While the transactions of orders and payments went through well. Except for the promise of the delivery timing that was stated online, the selected timing at 1500 to 1900, and that was the worst experience knowing that the said shop has the option of express delivery within 3 hours, and then after reaching out to them million times via email and even international call not even one person answer and finally the delivery was successful and arrived at 22:00, dont ever trust this kind of shop. The mindset of the staff is so poor, they don't know how to take responsibility with their words and actions the worst company for sending a surprise with your loved ones so if you want your loved ones to be happy and be surprise don't ever order from here. Because they would only reason out the traffic and they would just tell you they will try their best but trying best not enough you have to deliver the promise that stated in your shop not having a filipino mindset that is always late. Be on time and accept the customers' feedback positively not blame the customers and state that you were just frustrated, by the way it is not the customer's fault so do the job and be responsible if you don't want criticism from your customers
7 December 2025
Unprompted review
Reply from florista.ph
Dear Jannette Joy Cordero,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Porong,
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to know you’re very satisfied with our service. It’s always our goal to provide the best experience possible, and we’re glad we could meet your expectations. Looking forward to serving you again!
Warm regards,
The Florista.ph Team
Perfect service.The delivery was on…
Perfect service.The delivery was on time.i will buy again.
5 December 2025
Unprompted review
Reply from florista.ph
Dear Moroccan goods,
Thank you so much for taking the time to leave a review! We’re thrilled to know you were pleased with the delivery and overall service. Your trust and support mean the world to us, and we’re here anytime you need something special delivered again.
Warm regards,
The Florista.ph Team
It was a sudden request and requirement…
It was a sudden request and requirement from me for a special person with special occasion. The store willing to assist me with great service and manage to send a bouquet of roses on the same day !!😃 BTW this is my 1st attempt and I am from Kuala Lumpur. Kudos to this store ! Recommended to everyone in this world
5 December 2025
Unprompted review
Reply from florista.ph
Dear Sha Sham,
Thank you for the amazing review! We’re glad we could assist with your sudden request and make the special occasion even more meaningful. Sending love from our team to Kuala Lumpur! Your recommendation means the world to us—we’re always here when you need us again.
Warm regards,
The Florista.ph Team
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